Planet Fitness

Reviews

• KF

  Kirby Fling

  2 days ago
  1.0
  Absolute scam! Do not associate with this company under any circumstances. I signed up before COVID, and this company kept charging my bank account for months even though the facility was shut down. I moved out of the country before the end of COVID and I have been asking them for 3 YEARS to cancel my account but they keep giving me this B.S. that I need to come visit the facility _in_person_ in order to process a cancellation. I can't! I live on the opposite side of the world! I talk to the bank about it and they say they can't cancel the charges because the auto-withdrawal is done with my credentials... And I realized that the scam of this company was premeditated. They don't accept credit card payments (not when I signed up) because they know those can be blocked or reversed. Completely unethical business. I can't wait for the class action lawsuits to catch up with them.
• FK

  Frank Kim

  5 days ago
  5.0
  Awesome remodel with brand new equipment throughout! Also very impressed with the new manager(Alex), great organizational skills and leads by example!
• KB

  Keenan Brownsberger

  Nov 14, 2025
  5.0
  I’ve been going here for about three years now and have always had a good experience. There’s a great mix of ages and genders, and the community feels safe. The staff does a good job being friendly and keeping the place clean. I do not have Black Card membership so I cannot speak to the benefits that are included with that membership at this gym. I have not used the showers at the gym either. It’s worth noting that I’ve never used the lockers or left valuables visible in my car. It’s not because I feel unsafe here—it’s simply that wherever I go, I prefer not to leave my belongings at risk if I don’t have to.
• DM

  dacy mayo

  Nov 12, 2025
  1.0
  First time to the gym on West 11th has a sign up on the door to call the number when you call the number they tell you sorry we’re actually closed until 2 PM. Offers for you to go to the Springfield location says they’re open Springfield location is scheduled closed…(and was closed) this is BS!
• OG

  Olivia Alexandra Gupta

  Oct 19, 2025
  1.0
  NOT SAFE FOR WOMEN! Last week a male member of the gym approached me and my girl friends while we were working out. Afterwards he was following us around the gym, lingering near us and not doing any exercises. I told staff about it and was told that he has a reputation for making women uncomfortable and that they’ve already been told they can’t do anything unless he harms someone. When I was leaving the gym he followed me to my car, watched me get in and drive away, then returned to the gym. I immediately called the front desk to report it and the staff told me he had watched the member follow me out and would report it to his manager. Today while I was at the gym I saw the same member there and asked what happened with reporting it. I was told that management said they can’t do anything unless he harms someone. A different staff member told me openly that it was his last day and that he was leaving because management/owners do not care about employees or members. I cancelled my membership on the spot and will be looking for a gym that takes women’s safety seriously. EDIT: I have seen Planet Fitness's response, and would like to add that my concerns were already brought to management. They were not interested in addressing the problem when it was reported privately and instead accused the employee of targeting the member who was following me around.

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