Pure Barre

Reviews

• SL

  Serene Lau

  Nov 4, 2025
  5.0
  I understand the importance of punctuality, but sometimes life happens. It was pouring rain and I was stuck in heavy traffic. I arrived just one minute late, yet the front desk person refused to let me join the class. When I asked if my class could at least be canceled to avoid losing the credit, I was told that wasn’t possible. It felt disappointing, as if they were saying, “We’ll take your money for being one minute late.” To make things worse, I was then asked for my phone number and personal details, which came off as unnecessary given the situation. I genuinely wish the establishment would show more empathy and flexibility toward paying members, especially considering the high cost of the monthly membership. A little understanding goes a long way, and it would make the experience feel much fairer. Edited: I wanted to share an update on my experience with Pure Barre. Although my first visit wasn’t ideal, I’m genuinely impressed by how the studio handled everything afterwards. I was able to book another class, and from the moment I walked in, the front desk was incredibly friendly, welcoming, and helpful in getting my account set up properly. They took great care to guide me through my first class, explaining everything I needed to know and making sure I felt comfortable and supported. I truly appreciate the service recovery and the effort they put into turning my experience around. Because of that, I’m happy to say I’ll be coming back again!
• KR

  Kati Reyes

  Oct 20, 2025
  1.0
  I attended one intro class here a month ago, and have been plagued with phone calls, voicemails, texts, and emails ever since - as late as 8 pm when I am trying to enjoy time with family. I was actually interested in becoming a member, but the harassing, predatory marketing strategy has completely turned me off. If a man attempted to contact me this much with no response, it would be considered harassment, so why would a random fitness studio think it’s acceptable to behave this way? Please let the higher-ups know that this marketing strategy is having the opposite effect and driving possible customers away. I would never want to be locked into a contract with a studio who is this aggressive and inappropriate. I’m a frequent boutique fitness customer, and no other barre studio in the area has done this to me…. Beware of giving this location your contact info, you will regret it.
• FK

  Frances Dillon Kline

  Dec 8, 2023
  5.0
  I really enjoyed my first class. It flew by, but was a good workout.
• GB

  Georgina Bicknell

  Nov 12, 2023
  5.0
  Come find out what Pure Barre is all about! Highly recommend Lanie for any class!

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