LensCrafters

4.9
1066 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3100 Howard Avenue, Windsor, ON
N8X 3Y8, Canada

Hours

Reviews

4.9
1,066 reviews
5 stars
1,029
4 stars
16
3 stars
1
2 stars
1
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout their experience.

Frame Selection

The store offers a great variety of frames, which many customers found appealing and suitable for their needs.

Repair Services

Several reviews highlighted the quick and efficient repair services provided, often at no charge, which was greatly appreciated by customers.

Professionalism

The staff demonstrated professionalism and expertise, particularly during eye exams and frame selection, leading to positive customer experiences.

Overall Experience

Many customers reported having a fantastic overall experience, feeling comfortable and well taken care of during their visits.
  • HM
    Hope McNeil
    Nov 14, 2025
    5.0
    As a university student i dreaded when one of the nosepieces on my glasses broke, but the woman who helped me today made my whole day. Not only did she replace the one nosepiece free of charge but also replaced the other one that was starting to get worn out. I never caught her name but thank you so much for making my day so much brighter.
  • NE
    nam e
    Nov 9, 2025
    5.0
    Was in a crisis cuz my glasses nose plastic thing broke and the store I got it fe wouldn't be open till Tuesday, they were super nice and helped out for free ❤️❤️ super sweet person
  • AE
    Alexis Erickson
    Nov 7, 2025
    5.0
    Thank you to Cat for the amazing service!
  • AA
    A Anderson
    Nov 6, 2025
    1.0
    Truly shocked by the amount of good reviews. My experience was so appalling. This place only cares about making money. Priority is not making sure the patient is happy, it is solely about upselling and not following through when actual concerns are presented. Also important to mention, DO NOT purchase their warranty. Trying to sell me a warranty when most places automatically come with a 2 year warranty is robbery. Big corporations like this do not care about your eyesight, they care about the bonuses that go in their pockets when a sale is closed. Do better. Do MUCH better.
  • NK
    Nikolina Krndija
    Oct 21, 2025
    5.0
    Great selection of frames. Great customer service. Very knowledgeable and fast!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.