Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,244 reviews
5 stars
1,073
4 stars
30
3 stars3
2 stars16
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout their experiences.
Product Selection
The store offers a wide variety of frames and lenses, with many customers expressing satisfaction with the selection available.
Service Quality
While many reviews highlighted exceptional service, some customers reported issues with after-sale service and product quality, particularly regarding lens fitting.
Pricing Concerns
Several customers expressed dissatisfaction with pricing practices, mentioning inflated prices and misleading discounts.
Overall Experience
Most customers reported positive experiences, with many stating they would recommend the store to others.
- C2Chebbul 27Nov 17, 20255.0Got new glasses today. Lory was so very helpful and I highly recommend her! She worked to get me into my price range and I sincerely appreciate it. Lory gets a 10 out of 10!
- IKIbrahim karagözNov 5, 20251.0I placed and ordered for 2 glasses for both my children on 18th of October. They told us a week to 10 days to arrive. After one week I received an email for one of them and got it. When asked for the second one they told us it is shipped and may arrive tomorrow but it has been one extra week still no updates. Now we asked after 18 days they say same thing “it shipped and come in a few days“. We ordered two glasses they say 7-10 days, after 10 days one is ready but second one is still shipped and on the way. On day 18, they are still telling us that it is shipped, not sure when we will get the 2nd pair.
- DGDaniel GiavedoniNov 3, 20253.0These guys are closer to me but I go to Yorkdale instead because these guys are not as good. They never pick up their phone, won't return your voicemails, and the customer service at Yorkdale is simply better even beyond those issues. Do better guys. (this is based on my experience last year, maybe things have changed, just thought to write this now because I am heading over to Yorkdale once again and definitely not Fairview. PICK UP YOUR PHONE.)
- TDToothless DragonOct 30, 20255.0I had such a great experience with Lory! She helped me adjust my glasses and was so kind and patient throughout the whole process. She even took the time to share some helpful knowledge with me — and she did it all free of charge! I’m so happy with how helpful and caring she was. Big thanks to Tris as well for letting me walk in and introducing me to Lory. I really appreciate both of them for their kindness and amazing service!
- EZEva ZaheerOct 30, 20255.0I had the best experience at LensCrafters! From the moment I walked in to when I came back to pick up my glasses, I felt so special and cared for. Trish truly went above and beyond, she made the entire process so smooth and enjoyable. I’ve never felt so confident and beautiful in a pair of frames before! She picked out the perfect pair for me and was so knowledgeable about lenses. I could tell right away that I could trust her recommendations. Thank you, Trish, for making this such a wonderful experience!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer at the Willowdale location?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban Meta, and Oakley Meta.
How can I schedule an eye exam at LensCrafters in Willowdale?
You can schedule an eye exam online through LensCrafters' scheduling link for the Willowdale location: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0906&storeId=10852.
What payment options are accepted at LensCrafters Willowdale?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa credit/debit cards.
What are the store hours for LensCrafters at 1800 Sheppard Ave East?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters direct billing to insurance? If so, which ones?
Yes, LensCrafters direct bills to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more.
What brands of eyewear can I find at LensCrafters in Willowdale?
They offer designer brands such as Oakley, Brooks Brothers, Ralph Lauren, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Prada, Tiffany & Co., Tory Burch, Dolce & Gabbana among others.
Are there any nearby optometrists besides LensCrafters where I can get eye care in Willowdale?
Yes, nearby optometrists include Drs. Parsons, Tong, Gupta and Toronto Medical Eye Associates. These locations complement LensCrafters services and can be useful for additional eye care needs.
What nearby medical services are available around LensCrafters in Fairview Mall?
Nearby medical services include North York General Hospital Seniors' Health Centre, FullMast Men's Health Clinics, Rice Cosmetic Surgery, and North York Medical Arts Building, offering a variety of health and medical care options close to LensCrafters.
Are there nearby places for cosmetic and beauty supplies near LensCrafters?
Yes, Beauty Boutique by Shoppers Drug Mart is a nearby cosmetic and beauty supply store you can visit before or after your eye care appointment at LensCrafters.
Does LensCrafters at Fairview Mall offer in-store pickup service?
Yes, LensCrafters provides in-store pickup for your purchases at the Willowdale location inside Fairview Mall.