LensCrafters

Reviews

• AT

  Alyssa Tavares

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ I went into LensCrafters to get my glasses adjusted even though I had purchased them online from a different company. I wasn’t sure if they would be able to help, but my glasses were constantly slipping off my face and the nose pieces just weren’t sitting right. From the moment I explained the situation, the staff member was absolutely amazing. She didn’t hesitate at all — she immediately took a look at how the glasses sat on my face and started adjusting them. She explained that glasses ordered online often need a bit of tweaking since they can be slightly off, and reassured me that this location is more than happy to adjust glasses even if they were purchased elsewhere. I wanted to leave this review to help anyone else who may have bought glasses online or from another store and can’t go back to the original location. LensCrafters here in the mall will gladly help you get your glasses adjusted and fitting properly, regardless of where you bought them. The customer service alone was outstanding. I truly appreciate how welcoming and helpful they were — highly recommend! 👓✨
• DH

  Daniel Haggett

  Jan 2, 2026
  5.0
  Very helpful, very friendly staff at this LensCrafters location. Aleena was a wonderful sales person to interact with. Made us feel welcome and comfortable. Not a pushy sales person! She was extremely helpful though, when selecting frames, going through lens options, and assisting us with insurance submissions. Staff like her are what make the customer experience great and encourage repeat business.
• BB

  Benny

  Dec 31, 2025
  1.0
  I went there couple months back to order prescription glasses. They asked me to choose a frame instore and told me I could keep the demo glasses while they ordered my prescription lenses. They took my measurements and said the glasses would be ready in two weeks. Three weeks later, I followed up and found out they had received the lenses but didn’t have the courtesy to inform me. When I went in, they still couldn’t locate them. I left the frame there so they could cut the lenses if they found them. A couple of days later, they called and said they had broken the lenses and would need to reorder them. I understand accidents happen, but they said it would take another two weeks at most. Now it has been even longer, and I still haven’t received a single update or call. I have been to this place four times now, and they still couldn’t complete my single order. I spent over $300, and the service has been unbelievably frustrating. It feels like once they got my money, their responsiveness and customer service disappeared. I wouldn’t recommend this place to anyone. Pathetic service that doesn’t deserve even one star.
• MP

  Munjal Pathak

  Dec 28, 2025
  5.0
  I had an excellent experience at LensCrafters thanks to Kata. She was extremely professional, patient, and knowledgeable, and took the time to understand exactly what I needed. Kata explained all the options clearly, helped me choose the right frames and lenses, and made the entire process smooth and stress-free. Her attention to detail and genuine care for customers truly stood out. Exceptional service like hers makes a big difference—highly recommend asking for Kata!
• CC

  Crystal-Jade Cargill

  Dec 18, 2025
  1.0
  Quite disappointed in the treatment I received this evening! I went into the store to look for a new pair of glasses. Both associates were helping other customers. Once one of them was free, he simply looked at me and then looked away. Did not offer me a tray, didn’t ask if I needed any help… nothing. Then, another customer comes in 5 minutes later and he greets them? Can you imagine how that felt as a customer? I had to ask for help, and all I got was “do you know what you’re looking for?” “Did you see something online??” “Do you have a picture?” repeatedly, despite telling them I had only looked in store today for the first time. What is the rush? I expressed my disappointment, yet little was done to make things right. I have been a loyal Lens Crafters customer for 18 years… today I went and purchased glasses from a different store in the mall. Very disappointed. Lens Crafters no longer “crafts” a meaningful experience for customers.

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