Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Conestoga Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Waterloo, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.7
280 reviews
5 stars
248
4 stars
9
3 stars1
2 stars
6
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting Joy and Raj for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and the variety of frames available, noting comfort and style.
Appointment Issues
Some reviews mentioned difficulties with scheduling and long wait times, indicating a need for better organization and communication.
Overall Experience
Overall, the majority of reviews reflected a positive experience, with many customers recommending the store for its attentive service and good deals.
- ACAngie CarriereJan 4, 20265.0What a great store. Our customer service representative was amazing. Raj was so friendly, knowledgeable and so accommodating. If you need glasses, go see Raj. You won’t regret it. Thank you for such great service Raj. Angie and Andrew.
- AMAvin MaharajJan 3, 20265.0I am very impressed with the professional service I received. The eye examination was thorough, and the clinical staff provided expert care throughout the process. The experience was efficient, transparent, and met the highest standards. I highly recommend them for their expertise and attentive service.
- MOMircea Daniel OpreaDec 31, 20255.0Wishing to everyone Happy New Year! Hope will be better than 2025. The whole Team at Specsavers here at Conestoga Mall are awesome. God Bless You, all! From România with ❤️ 😍 💖
- SRShirley RobertDec 25, 20255.0Ranbir Sidhu is the best, he makes you feel like family. Customer service is amazing .
- NGNathan GillespieDec 15, 20255.0I bought a pair of glasses at Spec Saver from Jasmine back in 2023 and the initial experience was wonderful. It has now been over 2 years and Jasmine STILL remembers my name everytime that I go in to browse. VERY IMPRESSIVE. The glasses that I purchased were unfortunately damaged and one of the arms broke off. I went in and Jasmine did a repair for me no sweat no questions asked. I will definitely be buying my next pair of glasses from this location.
Frequently Asked Questions About Specsavers Conestoga Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Conestoga Mall?
A comprehensive eye exam costs $99 at participating stores, including an OCT scan at no additional charge. For customers aged 65 or over, the exam is covered by the provincial health care plan with no out-of-pocket expense for eligible patients.
How can I book an eye exam at Specsavers Conestoga Mall?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on their website, call the store directly, or visit in person for assistance.
What is the return policy for glasses purchased at Specsavers Conestoga Mall?
You can return or amend your glasses within three months of purchase if you have any concerns, and the store will put it right as part of their no worries, no fuss guarantee.
Can I get my glasses adjusted or repaired at Specsavers Conestoga Mall?
Yes, you can visit the store for in-person adjustment or repair services if you experience any discomfort or issues with your glasses.
What COVID-19 safety measures does Specsavers Conestoga Mall have in place?
Specsavers follows all provincial government advice and has a COVID-safe plan to keep the community safe. Visitors are asked to follow the latest government guidelines when they visit.
What are the regular opening hours of Specsavers Conestoga Mall?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Which popular clothing brands are available at Specsavers Conestoga Mall?
Specsavers offers a wide range of designer brands including Converse, Hackett, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, DKNY, and many others.
What services can I find at Specsavers Conestoga Mall?
The store provides eye tests, adult eye tests, contact lens services, and general eye health services.
Which nearby stores can I visit along with Specsavers Conestoga Mall?
Nearby stores include Fido (mobile phone store), Swatch (watch store), TD Bank (financial services), Pandora (jewelry and bridal shop), and Children's Place (children's clothing store), offering great opportunities to combine shopping trips in the area.
What nearby dining options are available near Specsavers Conestoga Mall?
You can enjoy food and beverages at Grandma Lee's Bakery & Restaurants, Oliver & Bonacini Cafe Grill, Pickle Barrel pub and restaurant, and grab bubble tea at Real Fruit Bubble Tea, all located close by for a meal before or after your visit.