LensCrafters

4.9
1714 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1 Bass Pro Mills, Vaughan, ON
L4K 5W4, Canada

Hours

Reviews

4.9
1,714 reviews
5 stars
1,625
4 stars
30
3 stars
4
2 stars
3
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff at LensCrafters, particularly individuals like Isabella, Tabreez, and Angelina, received high praise for their friendly, knowledgeable, and accommodating service.

Product Knowledge

Customers appreciated the staff's expertise in helping them choose the right glasses and lenses, with many noting the thorough explanations provided.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about inconsistent pricing and a negative experience related to a specific employee's behavior.

Store Environment

The store was described as welcoming and accommodating, with a good selection of frames and a smooth purchasing process.
  • EP
    Emily Petkovsek
    2 days ago
    5.0
    My 5 year old had an eye exam done with Dr.Weatherbee, he was just amazing! We both were a little nervous, but walked out with smiles ! He made her feel comfortable, and he was very personable. Highly recommend.
  • MK
    Mohammad Koohi
    Jan 5, 2026
    5.0
    Julia helped me and she was amazing! Very knowledgable and very kind. Extremely happy with my experience thanks to her. There was another lady that also helped me but I didn’t grab her name but the team were very helpful overall.
  • IA
    Isabella Annalisa
    Dec 26, 2025
    5.0
    Tabreez was so amazing in helping pick out my meta glasses. He made the whole process super easy. If you go to LensCrafters ask for Tabreez he’s the best!!!
  • MD
    Mike D.
    Dec 18, 2025
    5.0
    Great customer service from both sales team and the optician. Always enjoy going to Vaughan Mills LensCrafters store.
  • DB
    Derek Bartolo
    Dec 17, 2025
    5.0
    Zohal was extremely patient and an amazing sales rep with zero pressure. Thanks again Zohal for all your help they’re lucky to have you!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.