LensCrafters

Reviews

• EB

  Enise Bilibashi

  Apr 3, 2026
  5.0
  I had such a great experience in this location. Big thanks to Olivia and Haena! They were both incredibly helpful, patient, and knowledgeable while helping me find the perfect pair of glasses. They really took the time to understand what I was looking for and made the whole process easy and enjoyable. Even the rest of the staff was amazing. Everyone was friendly, welcoming, and professional. I truly appreciate the excellent service all around. Highly recommend!
• BD

  Bhavya Dhawan

  Apr 2, 2026
  5.0
  I had such a great experience with Luba at LensCrafters! My dog had bent one of the arms on my glasses, and I thought I’d need a full repair or replacement. But Luba was amazing—she fixed them for free and had such a positive, upbeat attitude the whole time. She was super helpful, kind, and clearly knows what she’s doing.
• AA

  Angelina

  Apr 1, 2026
  1.0
  This review refers to the 33 Bloor St East Location: Extremely poor quality glasses! I was rushed into making a purchase by the sales clerks, who assured me that my glasses would take no more than one week to be shipped. Yet, I waited for more than five weeks to receive my glasses and the store never informed me they arrived at their location for pickup (I had to call myself to inquire whether they arrived). Most importantly, they were given to me in extremely faulty condition! After very normal use for only one month, the arms of the glasses broke off because they were weakly in place. Additionally, I contacted the company’s customer service via their submission form and never received a response. If I were you, I wouldn’t consider purchasing your glasses from this branch!
• MD

  mansi dasani

  Mar 28, 2026
  1.0
  I had an extremely disappointing and frankly shocking experience at this optician. I arrived just 7 minutes late for an appointment with Dr Kalindi Patel, booked for my nearly 80-year-old mother-in-law, who has mobility challenges and was already uncomfortable due to eye pain. Despite calmly explaining the situation, the staff showed absolutely no empathy or flexibility. We were bluntly told we would have to wait two hours. There was no attempt to accommodate an elderly patient, no effort to assess urgency, and no basic courtesy in how the situation was handled. The complete lack of compassion was honestly more upsetting than the inconvenience itself. Healthcare-related services, especially those dealing with vision; should prioritize patient care, not operate with this level of rigidity and indifference. A 7-minute delay, given the circumstances, should not result in such an unreasonable outcome especially for an 80 year old who was visibly struggling with the weather and everything else which I also mentioned. Good thing that Toronto has tons of options, will definitely not be using this one.
• JC

  Joshua Joseph Carilla

  Mar 24, 2026
  5.0
  I had an excellent experience at LensCrafters Yorkville thanks to Lucci! From the moment I walked in, Lucci was friendly, attentive, and genuinely committed to helping me find the perfect pair of glasses. She took the time to understand my needs, offered thoughtful recommendations, and made the entire process smooth and stress-free. It’s rare to come across such outstanding customer service. Professional, patient, and personable all at once. Lucci truly went above and beyond. Highly recommend visiting this location if you’re looking for great service!

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