LensCrafters

Reviews

• PM

  Pia Minas (Pia Minas)

  6 days ago
  5.0
  I had such a great experience at this location thanks to Juleana! She was incredibly welcoming from the moment I walked in and had such a positive, friendly attitude throughout the entire process. She took the time to help me find the perfect frames for my face and made the experience feel easy and stress-free. Juleana was also so quick and efficient while still making me feel genuinely cared for as a customer. Her professionalism, eye for style, and amazing customer service really stood out. Highly recommend asking for her if you visit LensCrafters Yorkdale!
• LN

  Lei Jaynard Nito

  6 days ago
  5.0
  I had an amazing experience at LensCrafters, especially because of Juleana. She was incredibly friendly, patient, and knowledgeable throughout the whole process. She took the time to help me find the perfect frames and made sure I was comfortable with my choices without feeling rushed. Her customer service was outstanding and she made the entire visit smooth and enjoyable. The store itself was clean and organized, and the staff were very welcoming. Highly recommend this location, and huge thanks to Juleana for the excellent service!
• AC

  Andrea Carmona

  May 8, 2026
  1.0
  Ordered my glasses at the Yorkdale location, and the experience has been very disappointing. After waiting two weeks, I was told they couldn’t find my order and that I would need to wait another 10 days. After those 10 days, they said my glasses had arrived, but they hadn’t been able to check the delivery boxes yet, so I was asked to wait 2 more days. When I called back after 2 days, they still hadn’t checked the glasses and asked me to wait another 2 days. Overall, the communication and service have not met expectations at all.
• ZA

  Zainab Al-nuaimi

  May 4, 2026
  5.0
  I ended up going back to LensCrafters the very next day, and once again Mahnoor made the whole experience just as smooth. I had a few second thoughts about my frames, and she was so patient and reassuring while helping me try a few more options without ever making me feel rushed. She remembered exactly what I liked from the day before, which honestly meant a lot and made me feel even more confident in my final choice. It’s rare to get that kind of consistent, genuine service two days in a row. You can really tell Mahnoor cares about the people she helps, and it shows in the way she does her job. I highly recommend going in and asking for her. She's amazing at what she does.
• RM

  Rebecca Menezes

  Apr 29, 2026
  2.0
  I recently visited LensCrafters and had an eye exam with Dr. Chung, who was a lovely and professional doctor. I really appreciated her care during my appointment. However, I was disappointed with my experience afterward. The next day, I developed a swollen eye a STI. I called the clinic simply to ask for clarification, as I wasn’t sure if it could have been related to the eye pressure test or the drops used during my visit. Unfortunately, the receptionist I spoke with came across as defensive. Instead of helping me understand what might have happened, she immediately dismissed my concern, stating that all equipment is cleaned and that I was the first person to ever mention something like this. She then said “so you think you have an infection” i immediately was caught off gauge and told her no i DO have an eye infection. I wasn’t calling to place blame—just to understand what could have caused this and to inform the clinic of my situation. I left the call feeling unheard and displeased with how my concerns were handled.

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