LensCrafters

Reviews

• SK

  Sumandeep Kaur

  1 day ago
  1.0
  Shivam is the best!!!!!!!!! I bought a pair of designer versace eyeglasses from them. I was not happy with the frame because it was too big and would literally slip off my nose and its not even summer yet. So i was sat and a white guy (i dont know his name and apparently he is the manager )approached and i told him the issue so obviously he told me to look for something else totally understandable. They do not have option for small faces by small i mean small small so i told them the same and asked for refund. Their tone changed immediately. I even told them that i need to leave soon because i need to be at work within 1hr. Eventually they processed the refund and the manager told me “ have a good life” indirectly asking me not to ever come back so so rude !!!!!!!!!!!!!!
• SS

  Shawn S

  Feb 27, 2026
  5.0
  Today I had the profound pleasure of visiting this Location, as I always do, always very pleasent and efficient service. However today my experience was taken to the next level w Mensura...wow!!! Mensura, not only remembered me but also knew my preferences, even though its been over a year. As always Mensura, took the the time to calmly and patiently go through the options available to me. Lenscrafters always has reasonable prices and awesome sale opportunities. Mensura ensured I got the best price for what I wanted. I am leaving today, very satisfied and at ease w my purchase. My sincere thanks Mensura and Lenscrafters for making my experience easy and as light as possible on my pocket! SS
• PB

  Prarthna Bhargava

  Feb 26, 2026
  1.0
  I am extremely disappointed with the service we received today at LensCrafters. We visited the store to collect my two pairs of glasses after receiving an email confirmation that the order was ready. The store manager, Yaan, informed us upon arrival that we would need to wait 20 minutes. We returned after more than 45 minutes, only to discover that he had not even started the correction job I had specifically requested. We were then made to wait an additional hour. During this entire time, his facial expressions and body language were unprofessional, dismissive, and frankly insulting. There was no courtesy, no communication, and no effort to acknowledge the inconvenience caused. When I finally received my glasses, I immediately noticed visible scratches on the lenses. Instead of personally addressing our complaint as a manager should, he avoided us entirely. Another staff member, who had clearly observed us waiting for an extended period, stepped in to assist. We even witnessed Yaan signaling to disregard our concern about the scratched lenses. His expressions continued to reflect irritation and disrespect, as though our legitimate complaint was an inconvenience to him. As customers, we expect professionalism, accountability, and basic courtesy—especially from a store manager. Unfortunately, this experience reflected the opposite. The lack of service, poor attitude, and disregard for product quality were unacceptable. I sincerely hope the store management takes this feedback seriously and ensures better customer service standards in the future.
• ZS

  Zayan S

  Feb 18, 2026
  5.0
  I had such a great experience at LensCrafters last week, and it was all thanks to Sara. From the moment I walked in, she was warm, professional, and genuinely attentive. You can tell right away when someone truly cares about their customers, and that’s exactly the kind of associate she is. She took the time to understand what I was looking for instead of rushing me or pushing a sale. I was honestly overwhelmed with all the frame options, but Sara made the process feel easy and even enjoyable. She offered thoughtful recommendations based on my face shape, style, and budget, and explained the lens options in a way that was clear and not overly technical. What stood out most was how patient and kind she was. She never made me feel pressured, and she made sure I felt confident in my final decision. It’s rare to find someone who balances professionalism with such genuine warmth. LensCrafters is lucky to have her. If you’re visiting, I highly recommend asking for Sara!
• MT

  Melissa Tucker

  Feb 16, 2026
  1.0
  I had the weirdest experience at this store that I’ve ever had at any eyecare store in my life. I called ahead and asked if they would put lenses in frames that I already had and the man on the phone was very nice and told me to come in. When I went in and he started pricing things up for me on the iPad. My first total came to $720 which is absolutely preposterous. I was looking at him in shock and he kept moving things around on the iPad to change the pricing without telling me what was happening at all so it went from $720 to $560 then magically it was the “lowest he could offer” at $480 and when I looked at him with complete disgust, he offered me the final “cheapest he had” which were plastic lenses for $220. When I told him no to that he told me he could give me polycarbonate for $140. The worst part is, is that the polycarbonate for $140 is actually what I was expecting to pay based on previous pairs and was what I needed, but I had honestly zero trust in what he was selling me because the price kept fluctuating and his reasonings were either nonexistent or made no sense, so purely out of principle walked out of there and I got them done at Costco for $115 and a lot less bullshit. Such a weird experience.

Frequently Asked Questions About LensCrafters