Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,536 reviews
5 stars
2,234
4 stars
45
3 stars22
2 stars37
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their experience, with specific mentions of employees like Sara, Shivam, and Eden.
Product Quality
Customers expressed satisfaction with the quality of glasses and frames, noting that the selection was good and that they received helpful recommendations.
Service Issues
Some reviews highlighted frustrations with service delays, particularly regarding glasses pick-up and adjustments, indicating inconsistency in service quality.
Professionalism
While many staff members were commended for their professionalism, a few reviews pointed out instances of unprofessional behavior, particularly in handling customer inquiries and repairs.
- STSaad Tuama2 days ago5.0I went in to buy a pair of eyeglasses and was warmly greeted by the staff right away. I was looking for a specific designer frame, and they quickly helped me find it. They also offered convenient pickup options since I don’t live in the area. The staff—Roman, Roa, and Mansura—were incredibly helpful, and I apologize if I’ve missed mentioning anyone else from the team. I highly recommend buying from them—they truly deserve an 11 out of 10!
- RRRomy4 days ago1.0Stay away from this store they are horrible to deal with,liars and they don’t know to do their job,if you order something and then want to cancel you order you are not going to be able they don’t let you. I cancel order and lady name Leticia told me that it’s canceled but it was not,then I spoke with lady name Rebekah she said that she would resolve my problem and she didn’t,today morning I received email from lady name Dana she offered 30% discount of course you have restrictions on that 30% discount it’s just disgusting 🤮 I wouldn’t buy ever anything from you again and I would not recommend nobody to spend money here!!!!!!!!!
- WMWill McCanDec 30, 20255.0I had a really great experience at the LensCrafters in Toronto Eaton Centre thanks to Sara. She was friendly, patient, and very knowledgeable, and took the time to help me find frames that suited me without any pressure. She answered all my questions and made the process smooth and enjoyable. Truly great customer service, I’d definitely recommend asking for Sara!
- FBFarinaz BadizadeganDec 28, 20255.0I had a really great experience at LensCrafters. Aysha was incredibly friendly and patient, and she took the time to help me choose the right frame that suited me. She also made the whole checkout and finishing process smooth and stress-free. I truly appreciated her help and professionalism, and I’m very happy with my visit overall.
- TWTiffany WDec 20, 20251.0I went into this LensCrafters location today just to ask a basic question about my glasses because a screw wasn’t tightening properly. We weren’t asking for anything complicated or expensive—just advice or help. The employee who helped us, Eden, was extremely unprofessional and unhelpful. She immediately told us to “go back to the store you bought them from” without even attempting to look at the glasses or explain any options. This was frustrating, especially since the store clearly has equipment and tools in the back specifically meant for basic glasses adjustments and repairs. There was no effort to help, no customer service, and no professionalism. The interaction felt dismissive and rude, and it left us feeling like we were an inconvenience rather than customers asking a simple question. Very disappointing experience. I would not recommend this location if you expect even basic customer service or assistance.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Can I get prescription wearable technology at LensCrafters?
Yes, LensCrafters offers prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which insurance providers does LensCrafters direct bill?
They direct bill to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and many more; all prescriptions are welcome.
What are the store hours for LensCrafters at 220 Yonge St?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services.
What types of payment does LensCrafters accept?
Payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through their appointment link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0910&storeId=10852.
Are there nearby places I can visit before or after my appointment at LensCrafters?
Yes, LensCrafters is located in the Toronto Eaton Centre near stores like Bath & Body Works Canada for beauty supplies and American Eagle for clothing, making it convenient for shopping before or after your visit.
What nearby fashion stores are close to LensCrafters?
Nearby fashion stores include Aéropostale, American Eagle, Aerie, ALO, and Steve Madden, providing plenty of shopping options in the Toronto Eaton Centre area.
How can nearby services like Bath & Body Works or Wirelesswave complement my visit to LensCrafters?
After your eye exam or eyewear purchase, you can visit nearby Bath & Body Works for beauty products or Wirelesswave for mobile phone needs, enhancing your overall shopping experience at the Toronto Eaton Centre.