Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,456 reviews
5 stars
2,166
4 stars
43
3 stars22
2 stars
37
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, helpful, and attentive, with many customers highlighting individual employees like Eden, Shivam, and Diksha for their exceptional service.
Quick Repairs
Customers appreciated the fast and efficient service for repairs, often receiving assistance at no charge, which contributed to a positive experience.
Product Selection
The store was noted for having a good variety of frames and styles, with many customers finding suitable options for their needs.
Mixed Experiences
While most reviews were positive, there were a few mentions of rude staff and issues with delivery times, indicating some inconsistency in customer experiences.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling eye exams and providing knowledgeable assistance during the selection process.
- CMcarlos moraNov 17, 20255.0There are excellent and really professional place to visit in Toronto Eaton Centre, LensCrafter. Areeba in the front desk was amazing,care about you issues and She tried to solve the problem quickly . Dr Hamed, she is the best and the most professional person that I had ever meet in 60 years of my life, really impressed and highly recommend that clinic for Excellent and Vision Care! unfortunately we have unbelievable places to visit in town. Congratulations to everyone.
- ASAparna SharonNov 17, 20255.0I had such a wonderful experience at LensCrafters! I would like to especially mention Yan, who came over to help us. He helped us choose sunglasses based on our interests and was incredibly kind and charming throughout the process. I would also like to thank Ayesha, who assisted us with the billing even though it was close to closing time. She explained everything clearly, answered all of our questions (even the silly ones!), and was so patient and kind. Overall, it was a great experience, and I will definitely recommend LensCrafters to others!
- DWDouglas WelberNov 16, 20251.0This was my second time buying glasses at the same Eaton Center store. Both times this year I was served by junior staff; they were lovely and attentive. However, their lack of preparation and training is evident. My service took almost two hours even though I had a doctor's prescription. This happened because the staff member kept stopping to ask questions of other employees, and all the other employees in the store didn't want to help her, they had no patience with her, and everyone was focused on their own individual results. I believe this is the fault of whoever manages the store. I went to speak to the manager at the end of my purchase to give this feedback, but he didn't pay any attention to me
- AOAntoine ONov 14, 20251.0Although my eye exam was a great experience, I can't say the same for filling out my prescription here. The lady that filled my prescription wasn't warm and welcoming at all. Her demeanor was very pretentious and cold, trying everything to get every dollar out of me that she could. When my glasses were finally ready, picking them up was a similar experience. I went to the counter and the man asked for my name, which I gave to him. Then he asked if I received an email, which I showed to him, then he asked for my name again. He asked me to sit down, but it wasn't busy so I thought I would stand and wait, since I thought it wouldn't take long. He stood there, I stood there. A lady on the floor asked if I needed help, I said I was just waiting for the guy to get my glasses. About 10 minutes in, I finally sat down. Then the guy called the lady over and told her I was picking up glasses. I don't know if this was some kind of power tripping move, but it wasn't professional at all. Then he walked to the back somewhere while the lady got my glasses, which took less than a minute for her to do and I was out of the store. I will NOT be coming back to a LensCrafters again to fill out a prescription. First, and last, time with this business. I'll be going back to where I've had my glasses done before. I have never felt so unwelcomed and belittled by service people.
- CMCuteyyy MiiiNov 8, 20251.0Disappointed with the Service and Customer Care at LensCrafters (Yonge–Eaton Centre, Dundas) I don’t recommend this LensCrafters to anyone planning to buy or get repairs done here. It seems like they only prioritize customers who are making new purchases. I bought my eyeglasses from this store at Yonge–Eaton Centre, and after a few months, they became loose. When I went back to ask for a simple adjustment, I was told it would take a long time because “each staff member has designated customers to assist.” I understand they can get busy, but they should handle these situations more politely and professionally. What made me feel even worse was when I asked one of the older staff members if she worked there—she said no, but I later found out she actually did. That really affected my trust in their customer service. I hope this store trains its staff better on how to communicate with customers and treat everyone with respect, especially those who have already purchased from them.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide range of designer eyewear brands.
Can I get prescription wearable technology at LensCrafters?
Yes, LensCrafters offers prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which insurance providers does LensCrafters direct bill?
They direct bill to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and many more; all prescriptions are welcome.
What are the store hours for LensCrafters at 220 Yonge St?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services.
What types of payment does LensCrafters accept?
Payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through their appointment link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0910&storeId=10852.
Are there nearby places I can visit before or after my appointment at LensCrafters?
Yes, LensCrafters is located in the Toronto Eaton Centre near stores like Bath & Body Works Canada for beauty supplies and American Eagle for clothing, making it convenient for shopping before or after your visit.
What nearby fashion stores are close to LensCrafters?
Nearby fashion stores include Aéropostale, American Eagle, Aerie, ALO, and Steve Madden, providing plenty of shopping options in the Toronto Eaton Centre area.
How can nearby services like Bath & Body Works or Wirelesswave complement my visit to LensCrafters?
After your eye exam or eyewear purchase, you can visit nearby Bath & Body Works for beauty products or Wirelesswave for mobile phone needs, enhancing your overall shopping experience at the Toronto Eaton Centre.