Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers SmartCentres Rexdale, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Toronto, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.9
208 reviews
5 stars
197
4 stars
8
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting their patience, professionalism, and willingness to assist.
Product Knowledge
Customers appreciated the staff's thorough explanations and knowledge about products, which helped them make informed decisions.
Communication Issues
Some reviews noted frustrations with inconsistent communication regarding order timelines, leading to confusion and dissatisfaction.
Overall Experience
The majority of feedback reflected a positive overall experience, with many customers expressing a desire to return and recommend the location to others.
- RSRere ShenelleJan 4, 20264.0Staff was very friendly and as attentive as they could be, they could use some extra staff to manage volume and wait times. However, the overall experience was amazing, the deals are really good plus they accept school insurance. Got two super cute prescription pairs for $149!!
- APAdeaner PanjwaniDec 30, 20255.0I loved my experience at this specsavers! Kanwal initially helped me and was so patient while I took 2 hours to choose my frames! I got 4 pairs and they took care of sending the claim over to my insurance company, I did not have to worry about that at all which was great! I highly recommend this location to anyone looking for great customer service and a great experience! Thank you!
- MYMehmet YalcinkayaDec 28, 20255.0I recently visited Rexdale location browsing for glasses. Got to meet Kanwal and Suru there. Really impressed by the way they helped me understand the pricings and how my benefits can be used for getting my eye exam and prescription glasses. Overall, I liked the customer service in this location. Exceptional dedication towards service. Will visit soon again with my family.
- ADAnna DCDec 22, 20255.0I took my mother (age 95y) to SpecSavers for an eye exam. The optometrist was very patient and thorough, taking extra time to test and re-test different lenses to ensure the correct prescription. The new eyeglasses are working out very well and one of the findings from the eye tests resulted in a referral to a retinal specialist. The optometrist kindly helped coordinate the specialist visit and it was completed very promptly. As a result of this positive experience, I went for an eye exam myself. Again the optometrist is superb and did a very thorough exam. There was a miscommunication when my corrective lenses were ordered but the staff at SpecSavers were eager to help put things right. The store manager reached out to me directly to arrange a time to meet in person so that he could help me out. He went above and beyond to ensure customer satisfaction. It has ultimately been a very positive experience and I have no doubt that I will be returning to this SpecSavers again in the future.
- CPCath PasiaDec 19, 20251.0I visited the shop on Nov 30 for an eye exam and requested to use my own frame for new glasses. I was initially told the wait time would be about 2 weeks. On Dec 19, I called to follow up and was informed that the order was still under process. I was then told that since I used my own frame, the timeline was actually 2–3 weeks and that I should wait another week. After checking my receipt and realizing it was already the third week, I called again to clarify. At that point, I was told it usually takes 3–4 weeks and was asked to wait yet another week. I understand delays can happen, but the changing timelines were confusing and frustrating. Clearer and more consistent communication about turnaround time would have been appreciated. Update: Dec 29, Monday. I called the clinic again to follow up on my eyeglasses after being promised on December 19 that it would be ready before Christmas. Not only are they still not ready, but it have apparently been relocated to the British Columbia office — a detail that keeps changing every time I call. I was told to wait again, now until Friday. At this point, the repeated delays, shifting explanations, and missed timelines are beyond frustrating and completely unacceptable.
Frequently Asked Questions About Specsavers SmartCentres Rexdale
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers SmartCentres Rexdale?
A comprehensive eye exam costs $99 at participating stores and includes a no additional charge OCT scan. For customers 65 or older, eligible patients can receive an eye exam with no out of pocket expense covered by the provincial health care plan.
How can I book an eye exam at Specsavers SmartCentres Rexdale?
You can book an eye exam online through the Specsavers website by selecting the store and clicking ‘book appointment’. Alternatively, you can call or visit the store in person for assistance with booking.
Can I return or amend my glasses order at Specsavers?
Yes, you can return or amend your glasses order within three months of purchase. If you placed your order in-store, visit the store to make any changes or returns under their no worries, no fuss guarantee.
Does Specsavers SmartCentres Rexdale offer glasses adjustments and repairs?
Yes, if you have any discomfort or issues with your glasses, you can visit the store for adjustments or repairs that they can perform in-store.
What COVID-19 safety measures does Specsavers SmartCentres Rexdale have in place?
Specsavers follows all provincial government advice to ensure community COVID safety. Visitors are requested to follow the latest government guidelines when visiting the store.
What are the opening hours of Specsavers SmartCentres Rexdale?
The store is open Monday to Friday from 10:00 to 19:00, and on Saturday and Sunday from 10:00 to 18:00.
What types of eyewear and lenses are available at Specsavers SmartCentres Rexdale?
The store offers glasses, sunglasses, spectacles, prescription sunglasses, contact lenses, progressive lenses, bifocal lenses, transition lenses, reactions lenses, and polarising lenses.
Which brands can I find at Specsavers SmartCentres Rexdale?
Brands available include HUGO, Converse, Hackett, Jeff Banks, Marvel, Osiris, Quiksilver, Superdry, Timberland, Tommy Hilfiger, Acuvue, Aurora, Cath Kidston, Karen Millen, Kylie Minogue, Roxy, adidas, CAT, Levi’s, Alex Perry, DKNY, Liberty, LUXe, Marc Jacobs, O’Neill, Vivienne Westwood, United Colors of Benetton, and DEUS.
What dining options are near Specsavers SmartCentres Rexdale for a meal before or after my visit?
Nearby dining options include Family Indian Cuisine, Tahinis (Middle Eastern/Mediterranean), Livingwell Jerk N Fried Caribbean, Popeyes Canada (fast food), BarBurrito Canada (Mexican), Subway (sandwiches), Pizza Fiamma (Italian), Trini Island Cuisine (Caribbean), Tim Hortons (coffee and fast food), and Fresh Halal Pizza.
Are there any nearby stores to visit along with Specsavers SmartCentres Rexdale?
Yes, nearby stores include Dollarama (discount and arts & crafts), GameStop (video games and books), Pet Valu (pet supplies), Sally Beauty (hair and beauty supplies), Kam's Jewellery & Watches, Aryan Shoes Inc, and the Rexdale Mall with various shopping options.
How can nearby transit or services help me visit Specsavers SmartCentres Rexdale?
Nearby services such as Western Union, Scotiabank, Circle K and Esso gas stations, and All Star Driving School can complement your visit by providing convenient access to financial, fuel, or driving lessons, making it easier to plan your trip to Specsavers SmartCentres Rexdale.