Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Shops at Don Mills, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Toronto, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.9
317 reviews
5 stars
301
4 stars
9
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific employees like Andrew, Nicole, and Adrineh for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality of glasses and the thoroughness of eye exams, noting a good selection of frames and reasonable pricing.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding customer service issues related to refunds and defective products.
Efficiency
The service was often described as quick and efficient, with many customers appreciating the smooth process from eye exams to selecting glasses.
Welcoming Atmosphere
The store was frequently noted for its clean, bright environment and welcoming atmosphere, contributing to a positive shopping experience.
- MTMario Tsokas2 days ago5.0Went in for my eye exam today. First time having an examination at this location. Will definitely be going back again when it’s time. Going for an eye exam can be nerve wracking hoping everything is okay but with a team like the one at the shops at Don Mills location, it was a fantastic experience. From the moment I walked in to the very informative and kind Dr. Low, it was a great experience. My questions were answered and I felt like I was provided a detailed explanation to best understand the entire process and to best understand the changes in my vision. Thank you team at Shops at Don Mills!
- RRR3 days ago5.0Dr Michelle is not only a great and thorough eye doctor but a very friendly and kind person! The included OCT scan is a great reason to use Specsavers for an eye exam. All store staff were very helpful! I’ll be back again!
- TSTenika ShawNov 5, 20255.0It was a busy saturday after my eye exam appointment at my optometrist in the same plaza. Took me a long time to make a selection. This location was accommodating to have my glasses sent to a location closer to my home for pick up so that was appreciated. Loving the blue lens. Also this is my first time getting prescription sunglasses and its a whole new world. So glad I made that decision. Everything was affordable especially with the added deals.
- AHAmber HackettOct 31, 20251.0They told me I would never be allowed to buy contact lenses because I had refunded my last pair. Worst customer service. They said I’m banned. All because I refunded. Don’t shop here, you might refund something and they will never sell to you again. Really shocked because they praise themselves on good customer service.
- JSJeannine SojorOct 26, 20255.0I recently visited the specsavers at shops at don mills location and was assisted by Andrew. They were extremely helpful and professional, especially when helping me with my glasses adjustment. They took the time to make sure everything fit perfectly and explained the process clearly. Excellent service!! I really appreciated their attention to detail. Highly recommend asking for Andrew if you visit!
Frequently Asked Questions About Specsavers Shops at Don Mills
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the store hours for Specsavers Shops at Don Mills?
The store is open Monday to Friday from 10:00 to 20:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00.
How much does a comprehensive eye exam cost at Specsavers Shops at Don Mills?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For customers aged 65 or over, the exam may be covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam at Specsavers Shops at Don Mills?
You can book an eye exam online via their website, call them, or visit the store in person to schedule an appointment.
What services does Specsavers Shops at Don Mills offer?
They offer eye tests, adult eye tests, contact lens services, and eye health services.
Does Specsavers Shops at Don Mills provide glasses adjustments or repairs?
Yes, you can visit the store for adjustments or repairs to your glasses if you experience any discomfort or issues.
Can I return or amend my glasses purchase at Specsavers Shops at Don Mills?
Yes, you can return or amend your glasses within three months of purchase as part of their no worries, no fuss guarantee.
What COVID-19 safety measures are in place at Specsavers Shops at Don Mills?
The store follows all provincial government advice to keep the community safe and has a COVID safe plan in place. Visitors are asked to follow the latest government guidelines.
Which popular shopping center is located near Specsavers Shops at Don Mills?
Don Mills Centre is a shopping center and landmark nearby, where customers can enjoy shopping before or after their visit.
Where can I find nearby food and beverage options near Specsavers Shops at Don Mills?
Nearby options include Mado bakery and smoothie juice bar, Teamendous Asian restaurant and tea room, Pablo's Coffee House cafe, and Ice 'n Cake offering desserts and frozen treats.
Are there other retail stores near Specsavers Shops at Don Mills?
Yes, nearby retail stores include Little Burgundy Shoes, CHANGE Lingerie, Browns Shoes, and Frank And Oak clothing store, offering various shopping opportunities.