Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,196 reviews
5 stars
1,136
4 stars
21
3 stars6
2 stars6
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Annie, Narjis, and Kathy for their exceptional service.
Repair Services
Many reviews noted quick and efficient repair services for glasses, often provided free of charge, which customers greatly appreciated.
Product Selection
The store offers a wide variety of frames and lenses, with many customers expressing satisfaction with the quality and selection available.
Professionalism
Staff members were frequently described as professional and attentive, ensuring customers received personalized assistance tailored to their needs.
Overall Experience
Overall, customers reported positive experiences, recommending the store for its excellent service and quality products.
- EPElla Purisman6 days ago5.0I have been buying my glasses from this location for a few years now, and I always had a great experience. However, this time, I have to say that all my expectations were exceeded 10 times fold, thanks to Annie. From one look at my face, she knew right away which frames to suggest (which I ended up getting). From exceptionaly expert advice, to a friendly suggestions and lightharted conversation, Annie made the process very smooth and efficient. Can't wait to get my new specs and show them off. Thank you Annie! If there were 10 stars she would get them.
- YPYash PawarNov 17, 20255.0Just an exceptional experience at this location where Annie helped with my prescription meta glasses, i was referred by a friend at this location, definitely a great store with true customer service at its core. Definitely recommended!
- CJCarol JinNov 13, 20255.0Kathy optician is excellent in providing most professional service. I highly recommend her to anyone who needs a pair of glasses.
- JYJoy YamaguchiNov 6, 20251.0I had a negative experience at LensCrafters Promenade where the customer service was not up to what I expected. I purchased the RayBan Meta Gen1 glasses there last year and went back recently for the Gen2. After waiting for a month without any updates, I called the store to inquire about the status of my glasses. I was told they were ready, so I went in person to pick them up. The lady at the store told me to open the box in front of her, which I understood as a standard procedure for meta glasses. As she continuously reminded me not to touch or change anything, I opened the box only to find out that it was not the glasses I had ordered. I immediately informed and told the lady that the glasses were incorrect and it's all hers, had not been touched or tampered with. I waited for another month but no glasses came in.. It was a strange and frustrating experience, leaving me to question was she doing this due to my nationality or skin color?
- SCSteven CastellucciOct 17, 20255.0After using another large eyewear retailer for decades, I decided it was time for a change. I was looking for a place that offered modern, designer frames and used high-tech digital fitting methods for accuracy. Since this was my first pair of progressive lenses, I also wanted knowledgeable guidance throughout the process. At the risk of sounding like many other reviews here... Annie was absolutely wonderful! I started with two frames I liked, and she quickly brought out several similar styles for me to try. Most importantly, she gave me all the time I needed to make a decision (and I can be quite indecisive). Whenever I had a question, Annie was right there with clear, expert answers. When I narrowed my choices down to two frames, she thoughtfully outlined the pros and cons of each, helping me make my final decision with confidence. She also explained the lens options and warranty coverage in detail. I’m very happy with my experience and truly appreciate Annie’s professionalism and expertise. Highly recommended!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the Thornhill location?
LensCrafters offers comprehensive eye exams using the latest technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters Thornhill?
Brands available include Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tory Burch, Tiffany & Co., and many more.
Does LensCrafters Thornhill accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What payment methods are accepted at LensCrafters in Thornhill?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I schedule an eye exam appointment online for LensCrafters Thornhill?
Yes, you can schedule your eye exam through their online reservation link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0971&storeId=10852
What are the opening hours for LensCrafters at One Promenade Circle?
Hours are Monday to Friday from 10:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 6:00 PM.
Is LensCrafters Thornhill accessible for wheelchair users?
Yes, the location has a wheelchair accessible entrance.
What nearby places can I visit for food before or after my appointment at LensCrafters Thornhill?
Nearby dining options include Bourbon St. Grill, New York Fries, Second Cup Café, Aroma Espresso Bar, Subway, Cinnaholic bakery, Cake It Toronto, and Booster Juice.
Are there other shopping options near LensCrafters at Promenade Mall?
Yes, nearby stores include Foot Locker Canada, Roots, CHANGE Lingerie, K.Barketti boutique, Femme de Carriere, Garage, Zephaniah fur fashion, Moshe Fine Jewellery, and Peoples Jewellers.
Where can I find other health and medical services near LensCrafters Thornhill?
Nearby health services include Altima Promenade Dental Centre Thornhill and Anna Prudovski, M.A., Clinical Psychologist.