LensCrafters

Reviews

• RR

  Rob

  4 days ago
  5.0
  Narjis the assistant manager is a doll. She helped me for hours a few weeks ago get everything together and then when I had an issue with insurance, she said she would put it Aside. This was after me being there for at least a few hours. She must have helped me try on over 50 frames. I walked in today, two weeks later, and she immediately remembered me. Another associate was helping me take my measurements and cash out (She had blonde hair and was Eastern European, and to be honest was not that friendly and felt a bit abrupt and irritated with me.) However, I went up to the front to talk to Narjis about my particular situation with insurance, and at the last minute, wanting to consider a few different frames… She did not hesitate to help me. She immediately understood what I was looking for, and did not even question me for a second even if it meant redoing some of her work. I apologized 1000 times for being a pain in the butt, she never once seemed annoyed, irritated, or rushed. I have a uniquely narrow face, so I was trying to juggle multiple requirements at once and given my ADHD and OCD, things like this can be so overwhelming that you give up and don’t go back. She really helped me feel not stressed… Not like I was annoying her… and in the end, she helped me make the decision, so that I could move on and be done. I am a firm believer in positive feedback. I did have encounters with the employee mentioned above and somebody else at that store (Who seemed to like she may or may not be the manager.) I will be honest, those two interactions were unpleasant. I am not a very high maintenance customer. I am very apologetic and aware that I have a scattered brain… And had it just been for those two, I probably would not have gone back and gone somewhere else. However, Narjis was so wonderful in every way and accommodating, kind, listened well to my needs and adapted, etc., that her action and behaviours ALONE, made me go out of my way to write this review. Moving forward, when I need new glasses, I will absolutely go back to her, and her alone. She even remembered the frames that I was going to get as a second pair, that I did NOT end up getting. That tells you that she pays attention. Since I may or may not be insulting her boss up above ( I think the manager was the woman I met the first time,) whoever reads this, should give this woman a raise, a promotion, a bonus, all of the above. In my professional experience, and my personal experience, I am very adept at reading between the lines, and noticing the things that other people do not notice, at seeing the characteristics that makes someone successful; this woman should not be taken for granted. She single-handedly saved this store a customer. One who has been wearing glasses from LensCrafters for the past 30 years. Kudos to Narjis for taking pride in her work; not because she is being observed, but because she has standards for herself. I hope you read this Narjis. Thank you. It’s the little things, that some people don’t even realize, that make the biggest difference to others’ lives.
• SG

  Shawn Gunter

  Mar 4, 2026
  5.0
  staff who helped me on the frame selection and sales process were above incredible. So knowledgeable , and we're able to facilitate every request , including similar matching of frames , etc in just a moments. I really hate shopping for glasses but the lens Crafter staff made it so easy for me. 12/10
• JG

  Jeff G.

  Mar 1, 2026
  5.0
  I bought 2 pair of Rx glasses in July ‘25 - 1 clear, 1 sunglasses. I’ve been very happy with my purchases. I returned to the store today for a repair (I lost a screw). A friendly employee happily fixed it for me, in 2 minutes. No charge!
• JS

  Joey Sova

  Feb 23, 2026
  5.0
  Shohreh and Annie provided amazing customer service, were very friendly and nice to talk to, and made me feel very welcome in the store. You can clearly tell they are educated well and know what they are doing. Highly recommend them both and I appreciate them greatly for their help and kindness.
• AB

  Alex Berestyuk

  Feb 19, 2026
  3.0
  High Price Does Not Equal Quality at LensCrafters I purchased two pairs of expensive Versace frames and, as the salesperson assured me, high-quality lenses with protective coating. After five years, the coating has started peeling off on both sides, which now requires full lens replacement. I want to clarify that the lenses are not scratched — the coating is simply separating from the surface. To my surprise, I later found out that the warranty is only two years. In my opinion, LensCrafters’ lens quality does not match the premium price they charge.

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