Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Promenade Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Thornhill, ON store or visit us in store to see the range.
Location
Specsavers Promenade Shopping Centre
B239A-1 Promenade Cir, Thornhill, ON
L4J 4P8, Canada
Hours
Reviews
4.9
233 reviews
5 stars
222
4 stars2
3 stars1
2 stars3
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The majority of reviews highlight excellent customer service, with staff being described as friendly, knowledgeable, and attentive.
Product Quality
While many customers praised the glasses and value for money, some expressed concerns about the quality of the glasses, noting issues with durability.
Staff Professionalism
Several reviews commend the professionalism and patience of staff members, particularly mentioning individuals like Tina, Inga, and Eric for their exceptional service.
Overall Experience
Most customers reported a positive overall experience, appreciating the variety of frames, competitive pricing, and the thoroughness of eye exams.
- TMTanya Monchis5 days ago5.0Came to this optical as a recommendation by a relative had the best experience with Ruth very helpful and friendly then dealt with Inga she had the best recommendations and help me pick the frames the prices are amazing and there is always a special promotions going on highly recomend
- APArkady Pasvolsky5 days ago5.0Amazing service and staff. Gladly will be back in future
- EYeast yorkJan 4, 20265.0Service, price, comfort. Why spend twice as much anywhere else. I will always purchase from here now.
- CCChristian Jayson CruzJan 2, 20265.0Inga and Alsy gave us a 5-star experience!!! Highly recommend!!
- JBJosephine “Josyy23” BrukeDec 8, 20251.0“I visited today around 4:10 p.m. and had a really uncomfortable experience with the employee working at the front area. She had long black hair and she was wearing all black. When we asked a simple question about the price, she responded in a rude and dismissive way, while being very friendly to other customers right before us. It made us feel unwelcome and treated differently. This really put us off. I don’t plan on coming back after that kind of treatment. I hope management looks into this so all customers are treated with the same respect.
Frequently Asked Questions About Specsavers Promenade Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Promenade Shopping Centre?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For eligible patients aged 65 or over, the exam is covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam at Specsavers Promenade Shopping Centre?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on the website. Alternatively, you can call or visit the store in person to book your appointment.
Can I return or amend my glasses order at Specsavers?
Yes, Specsavers offers a no worries, no fuss guarantee allowing you to amend or return your glasses within three months of purchase if you have any concerns.
Does Specsavers Promenade Shopping Centre provide glasses adjustment and repair services?
Yes, if you experience any discomfort or issues with your glasses, you can visit the store for in-store adjustment or repair services.
What COVID-19 safety measures does Specsavers have in place?
Specsavers follows all provincial government advice and has a COVID safe plan in place. Visitors are requested to adhere to the latest government guidelines during their visit.
What brands of eyewear and accessories are available at Specsavers Promenade Shopping Centre?
The store features a variety of designer brands including Converse, Hackett, Marvel, Tommy Hilfiger, Levi's, Marc Jacobs, and more.
What are the opening hours of Specsavers Promenade Shopping Centre?
The store is open Monday to Friday from 10:00 to 20:00, Saturdays from 10:00 to 18:00, and Sundays from 11:00 to 18:00.
What services does Specsavers Promenade Shopping Centre offer?
Services include eye tests, adult eye tests, contact lens services, and eye health services provided by independent optometrists.
What nearby cafes can I visit before or after my appointment at Specsavers?
Nearby cafes include Centro Cafe, Cake It Toronto, Second Cup Café, and Aroma Espresso Bar, perfect for grabbing a coffee or snack.
Are there other fashion or accessory stores near Specsavers Promenade Shopping Centre?
Yes, nearby fashion and accessory stores include Roots, Femme de Carriere, CHANGE Lingerie, Garage, and Moshe Fine Jewellery, ideal for a shopping trip alongside your optometry visit.
What entertainment options are close to Specsavers Promenade Shopping Centre?
Imagine Cinemas Promenade, a nearby cinema, offers a great entertainment option where you can catch a movie before or after your eyewear appointment.