LensCrafters

Reviews

• KT

  K Thompson

  Apr 1, 2026
  5.0
  I had such a great experience at LensCrafters in the New Sudbury Center! Hernan and Jamie Lee were absolutely incredible, honestly above and beyond. They were so patient, helpful, and knowledgeable the entire time. My girls are pretty active, and they handled everything with so much patience and kindness, which we really appreciated. They were also down a staff member and still had a busy store, but you never would have known it with how well they managed everything. We never felt rushed and they took the time to make sure we were all happy with our choices. Thank you for the great service!
• MB

  Mike Boyle

  Feb 3, 2026
  5.0
  Got my first pair of glasses and was very pleased, the lady who helped me was great, knowledgeable and very nice to deal with
• LW

  Lindie Weston

  Jan 26, 2026
  1.0
  The optometrist here was not thorough and when I came in for a new prescription last year, and also complained of itchy watery eyes she did not do a thorough examination. She dismissed my concerns and told me it was a side effect of my medication, despite me saying it wasn't... as ive been on the medication for a while with no side effects... she did not do a thorough examination. Turns out I have had chronic posterior blepharitis which has now gone untreated for a year because she brushed off my concerns instead of doing the appropriate testing to identify this. Ive been struggling with dry itchy burning and watery eyes for over a year because of her.
• PR

  PATEL RUCHI

  Jan 14, 2026
  5.0
  Very friendly
• AA

  Autunm

  Dec 13, 2025
  1.0
  I’ve had wonderful experiences every time I’ve visited this location—except for my most recent visit yesterday. I went in because one of my lenses was starting to come out, though it wasn’t fully out yet. I asked if someone could take a look. When I handed my glasses to the employee at the front desk, she immediately pushed directly on the lens that was coming out. My glasses have floating lenses, which should never be pushed this way because they’re held together by wires at the top and bottom. Doing this can easily damage the frame or lens. She then said that since I didn’t buy the glasses there, they weren’t under warranty and if they broke, nothing could be done—while still pushing on the lens. I was honestly shocked and immediately reacted and asked for my glasses back. This was very concerning and felt careless. I’ve always trusted this place before, but this experience really disappointed me. Please be cautious when handling customers’ eyewear, especially specialty frames. Im iffy about returning.

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