Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers The Pen Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in St. Catharines, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.8
415 reviews
5 stars
383
4 stars
12
3 stars2
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and accommodating staff, highlighting their willingness to help and provide personalized service.
Value and Pricing
Many reviews noted the excellent value and competitive pricing for glasses, with several customers mentioning great deals and promotions.
Product Quality
Overall, customers expressed satisfaction with the quality of the eyewear and the variety of frame selections available.
Professionalism
The staff's professionalism and thoroughness during eye exams and fittings were frequently commended, contributing to a positive customer experience.
- AKAlanna KennyJan 3, 20265.0Bailey at the Pen Centre location was 5 star herself. Polite, friendly and professional. Would definitely recommend
- ACAugustus CompaniaDec 31, 20255.0Deals are really good. Will definitely go back again and buy our eyeglasses here. Staff at PennCentre St Catharines are very helpful and accommodating. Place is highly recommended.
- DLDaniel LaRochelleDec 30, 20255.0Excellent service and great value at specsavers at the Pen centre ! Highly recommend them for all of your family eyeglasses needs.
- KBKristina Mari BaltazarDec 21, 20255.0Dan at Specs Centre provided excellent service, he was patient, knowledgeable, and made sure I found the perfect pair of glasses. Highly recommended.
- BBblirbDec 18, 20255.0Warm, friendly environment. Dan, Adele and team are knowledgeable and customer focused. My entire family wears glasses. We purchased here 2 years ago, and are back now because of the quality of the glasses and the excellent customer service. Thanks Dan! You've got a great team! Highly recommend!
Frequently Asked Questions About Specsavers The Pen Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers The Pen Centre?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no extra charge. For those 65 or older, eligible patients can receive an eye exam with no out of pocket expense, covered by provincial health care.
How can I book an eye exam at Specsavers The Pen Centre?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on the website, call the store, or visit in person to schedule your appointment.
What is the return policy for glasses purchased at Specsavers The Pen Centre?
You can return glasses within three months of purchase if you have any concerns; Specsavers will put it right to ensure you're happy with your purchase.
Can I amend or cancel my glasses order at Specsavers The Pen Centre?
Yes, if you placed your order in-store, you can amend or cancel it by visiting the store. Glasses can be amended or returned within three months as part of the no worries, no fuss guarantee.
Does Specsavers The Pen Centre offer glasses adjustment and repair services?
Yes, if you experience discomfort or issues with your glasses, just visit the store and they will see if they can adjust or repair them in-store for you.
What COVID-19 safety measures are implemented at Specsavers The Pen Centre?
The store follows all provincial government advice with a COVID safe plan to protect the community. Visitors should follow the latest government guidelines when visiting.
What are the opening hours of Specsavers The Pen Centre?
Specsavers The Pen Centre is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00, with special holiday hours on select dates.
Which brands of eyewear and products are available at Specsavers The Pen Centre?
You can find designer brands such as Converse, Tommy Hilfiger, Levi's, Marc Jacobs, adidas, and more, along with glasses, sunglasses, and various contact lenses.
Are there any nearby places to visit before or after an appointment at Specsavers The Pen Centre?
Yes, nearby you can visit popular spots like MAC Cosmetics for beauty supplies, Dairy Queen / Orange Julius for a treat, and Landmark Cinemas St. Catharines for a movie experience.
How can nearby restaurants enhance my visit to Specsavers The Pen Centre?
After your eye exam or shopping for eyewear, enjoy a meal at nearby restaurants such as Mucho Burrito, Teriyaki Experience, or Charleys Cheesesteaks, making your visit more enjoyable.
Can I find other shopping options close to Specsavers The Pen Centre?
Yes, nearby stores like Ardene, La Vie en Rose, and American Eagle and Aerie Store offer a variety of women's and men's clothing and fashion accessories to complement your eyewear shopping.