Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers The Pen Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in St. Catharines, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.7
391 reviews
5 stars
356
4 stars
11
3 stars2
2 stars3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their professionalism and attentiveness.
Value for Money
Many reviews emphasized the great prices and value offered, with several customers noting significant savings compared to other retailers.
Product Selection
The store was frequently commended for its wide selection of frames and eyewear options, catering to various styles and budgets.
Overall Experience
Most customers reported a positive overall experience, from the eye exam to the selection and fitting of glasses, with many expressing a desire to return.
Service Issues
A few customers reported negative experiences related to customer service, including long wait times and unhelpful interactions.
- DCDakota Cabral1 day ago5.0Staff here is phenomenal! Trinity went above and beyond helping me pick out some frames to go with my style and helping me understand all my options
- MLmark large3 days ago5.0Awesome place helped me pick out the best glasses, great prices. Dan was the one who helped me and he was very helpful! Would 10/10 recommend
- RGRonald & Heather Gillis5 days ago5.0We walked into the store to browse frames as I was soon due for a new pair. Greeted warmly by Bobbie-Jo, I told her that I was just looking to get some style ideas and didn’t want to waste her time. She said she had lots of time to help me find what would suit me. She even repaired my old glasses which were not purchased there. Her service was truly amazing. I will be back to get my prescription filled. Thank you Bobbi-Jo!
- LELISA BIRMINGHAM REAL ESTATENov 17, 20255.0Excellent customer service from the manager Bobbie Jo. From the time we walked into the store we felt welcomed and comfortable and we took our time picking every day glasses a fun pair and sunglasses.! Dan was great at measuring and adding suggestions
- AMAmy McGillisNov 12, 20255.0Love the staff at pen centre spec savers! The best personalities for sure. So easy to talk to, amazing customer service. They make you feel comfortable, like friends from the moment you walk in. I was lost on what the proper fit/style for me would be and Amanda rocked it with helping me make my choice. There’s lots of reasonable priced selection to choose from too!
Frequently Asked Questions About Specsavers The Pen Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers The Pen Centre?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no extra charge. For those 65 or older, eligible patients can receive an eye exam with no out of pocket expense, covered by provincial health care.
How can I book an eye exam at Specsavers The Pen Centre?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on the website, call the store, or visit in person to schedule your appointment.
What is the return policy for glasses purchased at Specsavers The Pen Centre?
You can return glasses within three months of purchase if you have any concerns; Specsavers will put it right to ensure you're happy with your purchase.
Can I amend or cancel my glasses order at Specsavers The Pen Centre?
Yes, if you placed your order in-store, you can amend or cancel it by visiting the store. Glasses can be amended or returned within three months as part of the no worries, no fuss guarantee.
Does Specsavers The Pen Centre offer glasses adjustment and repair services?
Yes, if you experience discomfort or issues with your glasses, just visit the store and they will see if they can adjust or repair them in-store for you.
What COVID-19 safety measures are implemented at Specsavers The Pen Centre?
The store follows all provincial government advice with a COVID safe plan to protect the community. Visitors should follow the latest government guidelines when visiting.
What are the opening hours of Specsavers The Pen Centre?
Specsavers The Pen Centre is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00, with special holiday hours on select dates.
Which brands of eyewear and products are available at Specsavers The Pen Centre?
You can find designer brands such as Converse, Tommy Hilfiger, Levi's, Marc Jacobs, adidas, and more, along with glasses, sunglasses, and various contact lenses.
Are there any nearby places to visit before or after an appointment at Specsavers The Pen Centre?
Yes, nearby you can visit popular spots like MAC Cosmetics for beauty supplies, Dairy Queen / Orange Julius for a treat, and Landmark Cinemas St. Catharines for a movie experience.
How can nearby restaurants enhance my visit to Specsavers The Pen Centre?
After your eye exam or shopping for eyewear, enjoy a meal at nearby restaurants such as Mucho Burrito, Teriyaki Experience, or Charleys Cheesesteaks, making your visit more enjoyable.
Can I find other shopping options close to Specsavers The Pen Centre?
Yes, nearby stores like Ardene, La Vie en Rose, and American Eagle and Aerie Store offer a variety of women's and men's clothing and fashion accessories to complement your eyewear shopping.