LensCrafters

Reviews

• NK

  Navneet Kang

  1 day ago
  5.0
  Had a great experience at LensCrafters thanks to Jasmeet! He’s incredibly knowledgeable, took the time to explain everything clearly, and helped me find the perfect pair of sunglasses and prescription glasses. On top of that, he made sure I got the best possible price. Highly recommend asking for him if you visit!
• KM

  Krish Mahajan

  2 days ago
  5.0
  Today i visited LensCrafters to get a new pair of glasses, and I had a great experience thanks to Jasmeet. He was very professional, friendly, and patient throughout the entire process. He took the time to understand what I was looking for and helped me choose frames that suited both my style and comfort. Jasmeet was also very knowledgeable about the products and explained everything clearly, which made the whole experience smooth and stress-free. I never felt rushed, and he made sure I was completely satisfied with my choice before finalizing anything.
• DS

  Deep Singh

  2 days ago
  5.0
  The service provided by Dhvani was outstanding. She helped me choose a perfect frame that suited my style and face shape, and her recommendations were truly spot on. She took the time to explain everything in detail, making the entire experience smooth and enjoyable. Overall, it was a fantastic experience, and I would highly recommend her to anyone looking for expert guidance and excellent service.
• JR

  Joanne Romano

  Mar 2, 2026
  1.0
  This was my first time ever purchasing eye glasses from Lens crafters, and it is surely my last.The location is at Scarborough town center. Let me first say that I have been wearing glasses for twenty years and have never had such a bad experience like this. I bought a pair of Versace glasses, and also had a pair of Versace that I owned and need the lenses changed. I received the email that they were ready for pick up. Upon pick up and trying them on, one was fine, and one was wrong. The gentleman handed me my glasses in a little bag with no case. I said I need a case. He said they don’t have any! I said excuse me, you don’t have any cases in a eye glass store? I again told him you can’t give me glasses with no case. He said he would check. He opened the cupboard and to my surprise (Sarcasm) there was a drawer filled with empty cases! I left the store so disappointed.The following week my other pair were ready for pick up. Upon pick up and trying them on she handed me my new Versace glasses in an eye glass sack, no case no cloth no spray cleaner like I have received every time from every other eye glass store I’ve ever purchased eye glasses from. I know that these came with a case because when I first visited, they were in a Versace box and case. She told me they don’t have a case. I told her they do because I seen it on my first visit! It’s a Versace box and case! She went in the magical cupboard and found the box and case. Inside was the cleaning cloth but no cleaning spray! I asked her for the spray she told me I had to buy it. I said no the small complimentary spray that every glass place gives you when you purchase their glasses. I was then told by the gentleman that Lens crafters has never given free complimentary spray ever and I told him I couldn’t believe that. How do they keep their customers. They lost a good one with me and my family. Never ever again!!!
• RF

  R Ferguson

  Feb 26, 2026
  5.0
  I had a great experience at Lens Crafters today and want to thank Kumar for his excellent service. I felt supported. Kumar explained all my lens options and made sure I understood before deciding. He was patient, thorough, and knew his stuff. I never felt rushed, and he answered all my questions clearly. I really appreciated that they offered to order the exact color and size I wanted since it wasn’t in the store. I never felt pressured to pick something that didn’t feel right. That kind of care and respect stood out to me. Hitrath and Neth (I hope I’m spelling their names right) were also professional and attentive, making sure everything went smoothly. They made sure I felt confident and comfortable with my choices, which meant a lot to me. If you visit this location, I highly recommend asking for Kumar. In my opinion, you’ll be in great hands. Thank you all for making this a great experience.

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