Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,162 reviews
5 stars
1,095
4 stars16
3 stars3
2 stars7
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting individuals like Nasrin, Nikita, and Fataneh.
Product Quality
Some customers expressed dissatisfaction with the quality of glasses and lenses, citing issues with incorrect prescriptions and poor durability.
Repair Services
Several reviews noted positive experiences with quick and free repairs, showcasing the staff's willingness to assist customers with their eyewear needs.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude behavior from some staff members and issues with upselling tactics.
- NRNazanin RJan 3, 20265.0I had a great experience at LensCrafters thanks to Nasim sales associate who helped me. She was knowledgeable, patient, and took the time to explain my options clearly. She helped me choose two pairs of glasses ( prescription and prescribed sunglasses) that fit both my vision needs and my style, without any pressure. Excellent customer service—I’ll definitely recommend her.
- AFArash ForoughJan 2, 20265.0I had an excellent experience at LensCrafters, Hillcrest Mall, Richmond Hill during my eye exam today, Friday, January 02, 2026 at 12:00PM. The doctor was knowledgeable, attentive, and took the time to explain everything clearly, which made me feel comfortable and well cared for. I would also like to commend Teena, who assisted me with selecting and buying my eyeglasses. She was professional, patient, and extremely helpful throughout the process. Overall, a great experience with outstanding service. Highly recommended.
- IMIsmail MohammedDec 30, 20255.0I had a wonderful experience from the moment I walked into the store. I was warmly greeted by Nasrin, who took the time to walk me through various options and the latest trends with great patience and professionalism. She helped me choose a beautiful frame, and I also received a great deal on the lenses. She was friendly and attentive, making the experience truly enjoyable. Highly recommend this store—excellent service and a fantastic job by all the employees!
- BNBushra NadeemDec 29, 20255.0I was greeted by Optician Nasrin and Was explained everything in detail ,she was very efficient ,competent and wonderful optician I would highly recommend anyone to Lens crafters ,overall experience was 10 out of 10 especially because of Nasrin
- NSnatalie schuDec 21, 20251.0Absolutely horrible experience. The first pair of prescription sunglasses we purchased were done fine, even though they kept trying to upsell unnecessary features and sold us the warranty without permission. However, we purchased a very expensive pair of frames and the prescription was the exact same as the sunglasses. When we came in to pick them up, we immediately noticed the right lense was incorrectly made and my partner couldn't see clearly out of them. We were told more intense prescriptions needed time to get used to which was not the case at all as the previous sunglasses were done correctly. We insisted he wouldn't be able to wear these to drive and they eventually agreed they had to be remade. It has now been over a month since our initial purchasing date and we have not heard anything back about the status of the glasses. We have called and checked back week after week and they are still not ready. Considering the company made a manufacturing error and is now at least 2 weeks behind the proposed new pickup date, there should be some kind of compensation for our troubles. The combined mistakes, arrogance, and aggressive upselling have been ridiculous and we will absolutely not be continuing with Lenscrafters in the future.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule an eye exam using their online booking link on the LensCrafters website.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters accept vision insurance?
Yes, they direct bill to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and others.
What are the opening hours of LensCrafters at 9350 Yonge Street?
LensCrafters is open Monday to Saturday from 10:00 to 20:00, and Sunday from 11:00 to 19:00.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters provides in-store pickup for their products.
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance for customers.
What are some nearby stores where I can shop before or after visiting LensCrafters?
Nearby shopping options include Roots clothing stores, Urban Kids clothing store, Aldo shoe store, and Hillcrest Mall, all within walking distance.
Are there nearby dining options close to LensCrafters?
Yes, you can enjoy treats or meals at nearby places like Marry Me Mochi cafe and Hattendo Cafe Toronto bakery and restaurant.
If I need mobile phone services or accessories, where can I go near LensCrafters?
Nearby mobile phone stores include Bell, Virgin Mobile, and Mobile Care Hillcrest Mall, all close to LensCrafters.