LensCrafters

4.7
752 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1355 Kingston Road, Pickering, ON
L1V 1B8, Canada

Hours

Reviews

4.7
752 reviews
5 stars
685
4 stars
15
3 stars
4
2 stars
7
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and accommodating, with many customers highlighting specific employees for their exceptional service.

Product Quality

While many customers appreciate the quality of glasses and lenses, there are some complaints regarding lens durability and issues with fitting.

Appointment Issues

Several reviews mention poor communication regarding appointments and referrals, leading to frustration among customers.

Repair Services

Customers frequently commend the store for quick and free repair services, enhancing their overall experience.
  • MA
    Mark Alousis
    4 days ago
    5.0
    Quick and painless transaction with lots of info to help me out if I decide to add a prescription to the Aleta glasses
  • AJ
    Audrey James
    Jan 2, 2026
    5.0
    Excellent staff who assist you readily
  • AR
    Asad Rahman
    Dec 28, 2025
    5.0
    Very good people, Chitan helped me out and fixed my glasses frame
  • M_
    M S (Dizzy -_-)
    Dec 22, 2025
    5.0
    Halison made my day today great customer service from others aswell
  • NA
    Naureen Arshad
    Dec 17, 2025
    5.0
    The staff here is always extremely helpful and supportive. Felicia & Chetan are my favourite, they are the best. 🙂 I have been coming here for like past 20 years. Eye exams are very accurate. Highly recommend! Thanks again for your excellent service!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.