LensCrafters

Reviews

• LC

  laura coulter

  Feb 27, 2026
  5.0
  Felicia is knowledgeable about all the eyewear products and she is very personal. She always presents several options of eyewear for me to try on. She is the one i have purchased all my eyewear from and will continue to do so in the future. Felicia makes the process of purchasing eyewear fun and exciting. Lens Crafter is lucky to have an excellent salesperson and an dedicated one.
• SS

  SS

  Feb 25, 2026
  2.0
  I recently had a very frustrating experience at the Pickering LensCrafters. I ordered my glasses in-store at the Yorkdale location on February 4th, and was told they would ship to Pickering but might take a few extra days. By February 12th, my glasses were ready for pickup at Yorkdale, so I gave it some time to be shipped. However, by February 20th, I still hadn’t received a call from Pickering, so I decided to call them. When I called on February 20th at 5:27 PM, the lady who answered the phone sounded annoyed. After reluctantly taking my name, she told me she couldn’t find my file. I offered my order number and phone number, but she still couldn’t find my file or give me any information. She then told me I would have to contact Yorkdale for updates, giving me a vague response that my glasses might arrive later that day. I then called Yorkdale, and they found my file right away. I was told my glasses had been shipped on February 17th and were delivered to Pickering on February 18th at 1:15 PM. I called Pickering again, and the same lady answered. She asked me to spell my name, but in the middle of spelling it, she put me on hold. When she returned, she asked what brand of glasses I had ordered, then finally found my glasses and said, “Yeah, your glasses are here,” with no apology or explanation. When I asked to confirm that they had been there for some time, she just said, “Yes, you can pick it up” and abruptly hung up. The whole process felt disorganized, and I was worried my glasses might be lost. However, when I went to pick up the glasses, the optician who adjusted them for me when was kind and thorough. Despite that positive interaction, I would not return to this location.
• MD

  Marisha Duffus

  Feb 21, 2026
  5.0
  Amazing experience! Chetan was very helpful the moment I walked in. He knew the history of the company well. He was knowledgeable about the glasses I wanted. He sat with me and provided me with options. He was efficient in his work and friendly.
• VT

  Victor T.

  Feb 21, 2026
  5.0
  It is right place to get your glasses. A lot varieties of frames and friendly environment. Big thanks to Ms. Felicia for excellent service, being patient and attentive to details. I recommend that optical store for future customers.
• RJ

  R Jacob

  Feb 18, 2026
  5.0
  I cannot say enough good things about the staff at this location. My kids have been wearing glasses since they were 5 and 7, needless to say we've had our fair share of repairs, losses and just straight up wanting new glasses. Every interaction we've had with LensCrafters has been incredible, and every time we've needed to repair anyone's glasses they have been free of charge and always in the quickest of times! The people here, are the absolute best, especially Felicia! Thanks again!

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