Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Pickering City Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Pickering, ON store or visit us in store to see the range.
Location
Specsavers Pickering City Centre
180-1355 Kingston Road, Pickering, ON
L1V 1B8, Canada
Hours
Reviews
4.7
308 reviews
5 stars
266
4 stars
21
3 stars4
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received mixed reviews; while many praised their friendliness and helpfulness, others reported rude and dismissive behavior.
Product Quality
Customers appreciated the quality of glasses and eye exams, with several noting satisfaction with their prescriptions and frame selections.
Timeliness
There were complaints about delays in receiving glasses and appointments, with some customers expressing frustration over long wait times.
Staff Recognition
Specific staff members, particularly MJ and Jayden, were frequently highlighted for their exceptional service and professionalism.
- JSJason Surujbali2 days ago5.0Emma was very welcoming and extremely helpful! As someone who never gotten glasses before, she made the experience very easy and very clear for my girlfriend and I. All questions were answered in detail, and she guided us towards the perfect pair!
- LGLinda GwiltDec 27, 20255.0From the moment I entered the store the staff were friendly and attentive. My eye exam was on time and the doctor was very pleasant and informative. They helped with the choice of frames which was very helpful to me.. The cost and special deals are wonderful. I will definitely continue to use this spec savers and would highly recommend It.
- JJjason joshuaDec 23, 20251.0The staff were rude and unwilling to help, answering our questions dismissively. We expected better guidance for our eye care needs. Sadly, we left very disappointed and wouldn’t want others to go through the same experience.
- MOMerrie ODec 22, 20255.0Had comprehensive eye exam by Dr Misquitta , she was very professional , patient , and thorough. Kelly was very friendly and helped me find the perfect pairs of glasses. She even helped entertain the baby so that I can focus on finding the glasses. Excellent customer service!
- SSsavini semaratneDec 22, 20251.0Took my partner’s glasses in for a simple adjustment and they broke the frame. We decided to buy a new pair from them, but the service was unwelcoming and unprofessional. The new glasses also took much longer than promised. Would not recommend.
Frequently Asked Questions About Specsavers Pickering City Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Pickering City Centre?
Our comprehensive eye exams cost $99 and include an OCT scan at no extra charge. For customers aged 65 or over, eligible patients can get the exam with no out of pocket expense covered by the provincial health care plan.
How can I book an eye exam at Specsavers Pickering City Centre?
You can easily book an eye exam online by selecting the store and clicking ‘book appointment’, or by calling or visiting the store to book and ask questions.
What is the return policy for glasses purchased at Specsavers Pickering City Centre?
You can return your glasses within three months of purchase if you have any concerns, and we will ensure you are completely happy with your purchase.
Can I amend or cancel an order I placed in-store at Specsavers Pickering City Centre?
Yes, you can amend or cancel your in-store order by popping in. You have up to three months to amend or return your glasses as part of our no worries, no fuss guarantee.
What services are available for eyeglass adjustments or repairs?
If your glasses are uncomfortable or have issues, visit us to have them adjusted or repaired in-store at no additional hassle.
What COVID-19 safety measures does Specsavers Pickering City Centre follow?
We have a COVID safe plan following all provincial government guidelines. Please follow the latest government advice when you visit.
What are the operating hours for Specsavers Pickering City Centre?
We are open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 18:00, with some variations on holidays.
Which nearby stores can I visit around Specsavers Pickering City Centre for clothing and accessories?
Nearby you can visit Classic Boutique, West 49, Le Château - Pickering Town Centre, and Northern Reflections for clothing and accessories shopping.
Are there food and beverage options near Specsavers Pickering City Centre to enjoy before or after your appointment?
Yes, nearby places include Real Fruit Bubble Tea for drinks and DAVIDsTEA for coffee and beverages, perfect for a refreshment before or after your visit.
How can nearby entertainment venues complement my visit to Specsavers Pickering City Centre?
You can enjoy arts and entertainment nearby at the Cineplex Cinemas Pickering and VIP or the StarCatchers Dance Festival, making your visit more enjoyable with movie or theatre plans.