Home Instead Home Care Services of Ottawa

Reviews

• AA

  AMYBETH ALLAN

  2 days ago
  5.0
  I was referred to Home Instead a few months ago. Lauren my Case Coordinator is very knowledgeable and kind. I was matched with Pam who does a very good job for me. Being Palative I don't have enough words to express how much all this means. A huge load has been taken off my shoulders. Lauren and Pam listen well and relley hear you. They are flexible and thoural in everything they do. Completely trustworthy. Very high level of care. Thank you with all my heart. Means so very much. I would encourage anyone to use this company. 5 plus star. Top notch. Sincerely Amy Beth Allan
• MM

  michael murphy

  Mar 30, 2026
  5.0
  In April of 2024 to June of 2025 Cloé Michaud from home stead came into our home to look after my Grandma, she was very enthusiastic, and compassionate towards someone with a very difficult illness like Parkinson’s disease, she, and had a lot of respect for the family members, she even took the time to chat with everyone, she felt like an extended part of the family with how in depth she would go with my grandmother, to help her walk, and do speech therapy with her, do puzzles, help make desserts, she even went beyond the call of duty to stay to help my grandmother when she was having hard times right up until she passed, Thank you from the bottom of our hearts, we highly recommend her for future clients with her capabilities and talents, From the Murphy family
• SA

  Samantha de Araujo

  Mar 5, 2026
  5.0
  I am a Director of Care at a Retirement Home here in Ottawa, I have the pleasure of working with Lucky who always goes above and beyond to ensure he assists in any way he can. I often provide Homeinstead's information for families looking for extra support for their loved ones and have heard nothing but great things.
• JS

  Josee Scott

  Mar 4, 2026
  3.0
  We hired Home Instead to support us, at the hospital, when my 87 year old mother was recovering from surgery and we needed someone to cover the night shift. Unfortunately, when her condition declined rapidly and she passed away, the caregiver was only able to be with her (more in the hallway) for about three hours. Despite this, we were charged for the full 12‑hour shift. The caregiver, Gertrude was really nice and understood the predicament that we were in. I understand that agencies have policies, but compassion and flexibility matter in end‑of‑life situations. Being billed the full amount at such a vulnerable time felt disappointing and added stress during an already painful moment. I hope the company reviews how it handles situations involving sudden medical decline and death so other families aren’t put in the same position. UPDATED....the coordinator did communicate with the regional director after our email conversation and did reduce the total amount of the contract. I do appreciate the gesture.
• RC

  Rosemarrie Cook

  Jan 23, 2026
  1.0
  Not sure if 30 years of service has led to complacency, but phone etiquette and follow-through should be reviewed — especially at the Director level. I submitted an online inquiry to arrange transportation support (pick-up from a medical appointment). The Director of Business Development emailed me in a tone that felt abrupt and impatient. He said he had called and left a voicemail, but it turned out the contact number was wrong (not sure if that was my error on the online form or his in dialing). Once corrected, we agreed on a call time of 11:00 AM. By 11:13 AM there was no call and no follow-up message. I cancelled the request due to lack of reliability. The Director replied: “Got it.” This was dismissive and unprofessional, and not what I expect from a care-oriented organization. Reliability and respect are foundational — especially when someone is seeking support for medical-related appointments. If reliability isn’t there at the first point of contact, it raises serious concerns about trusting this service for something as time-sensitive as medical transportation — for myself or a loved one. Jan2026.

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