LensCrafters

4.7
671 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1200 St Laurant Blvd, Ottawa, ON
K1K 3B8, Canada

Hours

Reviews

4.7
671 reviews
5 stars
613
4 stars
19
3 stars
1
2 stars
5
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Lamia, Issam, and Wickline for their exceptional service.

Product Quality

The business received positive feedback regarding the quality and selection of glasses, with many customers expressing satisfaction with their purchases.

Efficiency

While many reviews highlighted quick and efficient service, there were some complaints about long wait times during the purchasing process that need to be addressed.

Professionalism

Overall, the staff were described as professional and knowledgeable, contributing to a positive shopping experience.

Negative Experience

A few customers reported negative experiences, including accusations of theft and dissatisfaction with post-purchase support, indicating areas for improvement.
  • SL
    Sharon Leslie
    3 days ago
    4.0
    RIME, the representative helping me at Lens Crafters, was very helpful in finding a style of glasses that suited my face and my personality. She was professional and very patient.
  • ZB
    Zey Butt
    3 days ago
    5.0
    Best place I've ever been to
  • JL
    James Lumsden
    6 days ago
    5.0
    Great service and a wide selection of frames.
  • NP
    nicolaie panainte
    Dec 21, 2025
    5.0
    The doctor and the staff are simply wonderful they have given me sight ! in return i give them all the high praises !! !!! Highly recommended !!!
  • CK
    Cintia Kiss
    Dec 17, 2025
    5.0
    Very helpful and friendly service. We got a minor fix on our glasses, and the young employee was very kind!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.