LensCrafters

4.7
656 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1200 St Laurant Blvd, Ottawa, ON
K1K 3B8, Canada

Hours

Reviews

4.7
656 reviews
5 stars
599
4 stars
18
3 stars
1
2 stars
5
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Lamia and Issam, received high praise for their exceptional, friendly, and professional service.

Efficiency

Many customers appreciated the quick service for repairs and purchases, although some noted long wait times during the checkout process.

Product Knowledge

Employees demonstrated strong knowledge about products and services, helping customers make informed decisions.

Mixed Experiences

While most reviews were positive, a few customers reported negative experiences, including issues with service after purchase and a serious complaint regarding a false accusation of theft.

Store Environment

The store was described as welcoming and accommodating, with a good selection of frames and reasonable prices.
  • AW
    Allaleh Warsama
    Nov 14, 2025
    5.0
    Lania m’a grandement aidé avec le choix et l’acheté et même à ajuster mes lunettes je vous la recommande fortement
  • NA
    Najma A
    Nov 14, 2025
    5.0
    Issam adjusted my glasses for me and they fit perfectly now. Super helpful and patient.
  • DS
    Dilen Sarah
    Nov 9, 2025
    5.0
    I broke my glasses and this place saved me from going the whole weekend with no clear vision and guess what the service was free and this nice lady Wickline fixed it for me so quick and so nice and she offered to clean what was dirty too! Such a nice service! Thank you xx
  • DJ
    Daniel Melbury Joof
    Oct 31, 2025
    5.0
    Lamia ,she is an amazing lady , she went beyond what we asked . Wonderful customer service .
  • VV
    Vera Vitali
    Oct 22, 2025
    5.0
    I went to the store this morning to fix the frame. The store manager Issam was very professional and polite when he fixed the frame. Excellent service, I recommend returning. We hope to see you again!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.