Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
400 reviews
5 stars
362
4 stars
7
3 stars2
2 stars6
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, with several specific mentions of individual employees providing exceptional service.
Product Quality
While many customers appreciated the selection and quality of glasses, there were notable complaints about defective lenses and frames, leading to dissatisfaction.
Efficiency
Customers frequently highlighted the quick service, with many receiving their glasses on the same day or having repairs done promptly.
Return Process
Several reviews mentioned difficulties with the return process for online orders, indicating a need for improvement in handling returns.
Store Environment
The store was described as clean, organized, and welcoming, contributing positively to the overall shopping experience.
- MOM ORNov 12, 20255.0Thank you to Raul who saved my favourite pair of glasses. On Nov 10’25 I stepped on them, mangled one of the arms, looked to see how I could fix them and decided to take them to the professionals. Raul greeted me, listened to what happened, advised me that, while he could make no guarantees, he would do his best to help. As he was assisting other people, he told me it would be about twenty minutes so I sat down to wait. The next thing I knew, Raul emerged from the back of the store polishing the lenses of my specs with the newly straightened arm. I stood up and said ‘No way’ called him a genius, asked how he did it and about the fee. Raul answered all of my questions and replied, the same as the last time I needed help, that it was part of the service. I told him that I had bought them at this very store, along with a few other pairs, and that these remain the most comfortable pair I own. Then, like the last time, I donated to your OneSight charity. But Raul knew none of this when he helped, a telling measure of his character. I hope Raul will be recognised for his wonderful client service as I’m sure there are many more examples. Regards, Maureen PS Revised date of visit. It was Nov 10th not Nov 11th
- JMJessica MurchNov 2, 20255.0Raul helped me fix a pair of sunglasses and answered my questions about different prescription glasses and insurance. I couldn’t be happier!! I highly recommend This location.
- MKManpreet KaurNov 1, 20255.0⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience at LensCrafters! Mahida who helped me was very kind and professional. She took my measurements for the glasses carefully and even helped me put on the coat. She was so patient and friendly, and made the whole visit very comfortable. Thank you for such great customer service!!!
- AAAliceOct 25, 20255.0I’ve been buying my glasses here for over 10 years. I like the huge selection of frames and have had great customer service. No one has ever been pushy, they let you browse in peace but are available if you have questions. Prices are comparable with other glasses stores, and they often have good sales. The opticians (Sophia is particularly good) take their time and when I have needed adjustments they’ve always been very willing and helpful.
- PPPreOct 20, 20251.0I rarely leave reviews, but my experience with LensCrafters has been incredibly disappointing. I placed an online order that took over a month to be delivered because it got stuck in the system and I had to follow up three times before it went through. When the glasses finally arrived, the lenses were chipped. Trying to return them has been a nightmare. The first location I visited said they don’t take online returns and sent me to this location. This location then said they can only do online returns Monday–Friday, then Monday comes and they tell me they don’t handle them at all. I’ve been sent in circles with no real help. It honestly feels like I’m being given the runaround and no one wants to take responsibility. On top of that, when I tried calling customer service for help, the line was “unexpectedly closed” during their regular operating hours. I am not sure if I would have received better customer service had I shopped in store but this entire experience has been stressful and unprofessional. I will not be shopping from LensCrafters again.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide at the Rideau Centre location?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What designer eyewear brands can I find at this LensCrafters location?
You can find designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at this LensCrafters store.
Does LensCrafters accept insurance, and which providers do they direct bill?
LensCrafters direct bills to most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many others. All prescriptions are welcome.
What are the operating hours for LensCrafters at 50 Rideau St?
LensCrafters is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters Rideau Centre?
You can schedule an eye exam by visiting their online reservation link at https://www.lenscrafters.ca/ScheduleExamView and selecting the Rideau Centre location.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services at this location.
What payment methods are accepted at LensCrafters Rideau Centre?
LensCrafters accepts American Express, cash, check, Discover, MasterCard, and Visa payments.
Is the LensCrafters store at Rideau Centre wheelchair accessible?
Yes, this LensCrafters location has a wheelchair accessible entrance for customer convenience.
What are some nearby places of interest around LensCrafters at Rideau Centre?
Nearby places include Roots, Indigo bookstore, Tiffany & Co., and Subway sandwich shop, which you might visit before or after your appointment at LensCrafters.
How can I use nearby transit options to reach LensCrafters at Rideau Centre?
The OC Transpo-RIDEAU B bus station is close to LensCrafters, providing convenient public transportation access to the store.