Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Carlingwood Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Ottawa, ON store or visit us in store to see the range.
Location
Specsavers Carlingwood Shopping Centre
0094-2121 Carling Ave, Ottawa, ON
K2A 4E0, Canada
Hours
Reviews
4.4
194 reviews
5 stars
157
4 stars
10
3 stars2
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Princia, Mirna, and Pan for their exceptional service.
Quality Concerns
Several reviews highlighted issues with the quality of glasses and lenses, including complaints about cheap materials and poor durability.
Mixed Experiences
While some customers had fantastic experiences, others reported significant frustrations, particularly regarding service delays and lack of knowledgeable staff.
Pricing and Promotions
Customers appreciated the competitive pricing and promotions offered, often noting good deals on multiple pairs of glasses.
Hygiene Issues
A few reviews raised serious concerns about hygiene practices during eye exams, leading to negative experiences.
- TPTess PorterNov 11, 20255.0I would HIGHLY recommend Oliver! His knowledge, professionalism and genuine care for his client spoke volumes! He explained everything clearly and concisely... Thank you Oliver for your help!!
- VRVision RadicaleNov 1, 20255.0Amazing service at this location! Thank you to Princia for all of her help and making sure I was well taken care of from the exam to choosing my glasses, and adjustments. I definitely recommend this place for eye care.
- EJElcie Jean-BaptisteOct 24, 20255.0Best Eye Exam and service I’ve ever experienced. From the welcoming theme, to the thorough review of my eye health and ensuring I got the best products for my needs before leaving the store. I would definitely recommend their services and will for sure be returning to them.
- JPJr PhillipsOct 22, 20251.0We bought our glasses at Specsavers, no issues whatsoever. We went in on Tuesday October 21. The receptionist? Was on the phone so we waited. When she was done she hung up the phone, walked away without saying a word, went into the staff room and shut the door. So we went next door to Pearle Vision and they fixed my glasses free of charge. I think they really need to consider some staffing changes
- MBMarie Lise BeaudoinOct 20, 20251.0I bought three pair of glasses almost two years ago and I would never recommend Specsavers to anyone !! Cheap glasses…I’m always bringing the three pair of glasses in for adjustments. I live 2 hours away !!! They do not use the proper lenses and the frames are cheap. Great prices but cheap quality. Last week I went to the Carlingwood store. I was not impressed by the service or how they handled my situation by not wanting to add the thicker nose guards on my glasses. They informed me that they do not carry the nose guards and told me that they wouldn’t work on my glasses ! So no solution was given as to what I should do… So I left the store…. Upset and unhappy again. However, months prior to this incident, a staff member at the Carlingwood store added the nose guards to my glssses. Also, when I went to the Bayshore store, they were able to provide the proper nose guards. BTW the service at Bayshore is amazing ! I just want my money back or new glasses.
Frequently Asked Questions About Specsavers Carlingwood Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the store hours for Specsavers Carlingwood Shopping Centre?
We are open Monday to Friday from 10:00 to 20:00, Saturday from 09:30 to 18:00, and Sunday from 10:00 to 17:00. Holiday hours vary, please check in advance.
How much does a comprehensive eye exam cost at Specsavers Carlingwood Shopping Centre?
A comprehensive eye exam costs $99 and includes an OCT scan at no additional charge. If you are 65 or over and eligible, the exam is covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam at Specsavers Carlingwood Shopping Centre?
You can book an eye exam online through our website, by phone, or by visiting the store in person to schedule an appointment.
Can I return or amend my glasses order?
Yes, you can return or amend your glasses order within three months of purchase. Simply visit the store and we'll assist you accordingly.
Do you offer glasses adjustments or repairs?
Yes, if you have any issues with your glasses, bring them to the store and we will adjust or repair them for you as needed.
What COVID-19 safety measures are in place at Specsavers Carlingwood Shopping Centre?
We follow all provincial government guidelines and have a COVID safe plan to protect our community. Please follow the latest government advice when visiting us.
What types of eyewear products do you offer?
We offer a wide range of eyewear products including glasses, sunglasses, prescription sunglasses, contact lenses, progressive lenses, bifocal lenses, transition lenses, reactions lenses, and polarising lenses.
Which well-known brands can I find at Specsavers Carlingwood Shopping Centre?
We carry brands such as Converse, Tommy Hilfiger, Levi's, DKNY, Marc Jacobs, adidas, Timberland, and many more for your eyewear needs.
What nearby places can help me find Specsavers Carlingwood Shopping Centre?
Nearby mobile phone stores like Bell and WOW! mobile boutique can help provide directions. Also, landmarks such as Carlingwood Family Restaurant and Chapters Indigo bookstore are close by to guide you.
Are there nearby dining options I can visit before or after my appointment?
Yes, you can visit nearby restaurants such as DB poutine, Carlingwood Family Restaurant, New Desi Zaiqa Restaurant, and Dairy Queen for a meal or snack before or after your eye care visit.
Can I combine my visit to Specsavers with shopping at other nearby stores?
Absolutely, you can shop at nearby stores like Insha Fine Jewelry, Vivah, Om Flow clothing and musical instruments, or explore the Showcase electronics and furniture store, all located close to Specsavers Carlingwood Shopping Centre.