Certified by Specsavers Bayshore Shopping Centre • Feb 15, 2026
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Bayshore Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Ottawa, ON store or visit us in store to see the range.
Location
Certified by Specsavers Bayshore Shopping Centre • Feb 15, 2026
Certified by Specsavers Bayshore Shopping Centre • Feb 15, 2026
Reviews
4.6
263 reviews
5 stars
222
4 stars
19
3 stars3
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while many customers praised the helpfulness and friendliness of staff, some reported unprofessional behavior and poor service experiences.
Product Quality
Customers appreciated the variety and affordability of glasses, but there were complaints about the cleanliness of display items and issues with order accuracy.
Overall Experience
Many reviews highlighted positive experiences with eye exams and consultations, though some customers expressed dissatisfaction with wait times and billing practices.
Staff Knowledge
Several customers noted the staff's knowledge and ability to assist with product selection, contributing to a generally positive shopping experience.
PC
Paulina Catalan
6 days ago
5.0
Jake was amazing. I was honestly having a bad day, but he genuinely took the time to help me find the best eyeglasses, bringing around twenty different options to the table for me to try. His professionalism, kindness, and warmth made me feel happy and truly appreciated as a customer. It’s funny, I had actually chosen a pair at the beginning, but I think I did it too quickly just to finish the task. With Jake’s help, I ended up choosing a much better option. This is what I call customer therapy, faith in humanity restored.
BS
Brad Surette
Feb 9, 2026
5.0
Amazing service from start to finish. They have a great selection, fair prices, and really solid product quality. The team went above and beyond to make sure I found glasses I genuinely loved, not just something that ‘worked.’ I left feeling taken care of and confident in my purchase. Highly recommend and will be going back for another pair soon!
SS
Steven Summers
Feb 2, 2026
5.0
Just wanna say I went to Specsavers on Saturday I was ready to leave due to frustration not because of the staff or anything, but just because things were a little confusing, but then Clarissa came up to me and asked if I needed help and I said yes, she helped me. She was amazing. She made the experience 100% better.
RM
Rey M
Feb 2, 2026
3.0
I am disappointed by the unprofessional behaviour of staff(B). Unfortunately she’s the only person working that time. I told her our concerns but didn’t bother herself to assist us or make effort to find what we wanted. My daughter lost her other pair of eyeglasses and wanted the exact same thing. I explained it to her and just give me an answer that oh probably that pair of glasses was not available anymore. Knowing that the store had our records so she can check for the stock number in the files. Despite of this behaviour we still proceed and pick alternatives instead.I also ask her if they can adjust my daughters other pair of glasses that she’s using that moment. She told us that no optician was around and not sure If someone they called will come in. At first she told us we can wait and give us time but I am not sure if can wait and probably will go back if we’re still around the area that time. we finished all our errands and decided to go back. I don’t like the way she treated us. She told us I told you that we don't have optician and not coming. Her approach was something that I didn’t expect due to the fact that you’re working in a customer service job.I didn’t said a thing but told myself that this lady maybe tired for the day despite the fact that we are only the customer around.
we decided to go back again the other day. She was there standing in-front but I decided not to ruin my day and didn’t bother asking her. Good thing there’s a young nice and friendly lady that stands beside her. She asked us to sit and wait.Even the guy optician that helps was really nice and helpful. He mentioned just go back anytime you need adjustments and we are happy to assist you.
Optometrist in this branch was very accommodating too. It believe she doesn’t belong to that group and look for a job that suits her attitude.
I will still be a valued customer of specsaver but not sure if i will go back in this branch. Probably when there’s another person who can assist us. Someone who knows what customer service and not the one that make you feel you uncomfortable.
AN
A S A D K H A N
Jan 25, 2026
1.0
bad experience. Booked a test for 99. When I arrived they made me pay immediately which I found strange but went ahead and tapped my card. I realized then they just charged me 119+tax to which I asked about the promotion. They said it didn’t exist at this location. I explained that I booked it online under the promotion and this location and some others were the ones offering it but they denied it. The staff were very rude about this whole thing and then I asked why I was practically forced to pay first for a service I hadn’t yet received (when do you ever pay for a service first? lol) they got super rude and said well what if you just left and didn’t pay? I’m like …uh literally any other business would have the same problem and you’re in a mall with security. The dr asked me how she should stop thieves???? Like bro just charge me the correct amount idk why we’re talking about this. Anyway. Bad service even dumber staff and because of this I left. It’s 20$ but the principle!!!!
Frequently Asked Questions About Specsavers Bayshore Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does an eye exam cost at Specsavers Bayshore Shopping Centre?
A comprehensive eye exam costs $99 and includes an OCT scan at no additional charge. If you are 65 or over, eligible patients can get an eye exam with no out of pocket expense covered by the provincial health care plan.
How can I book an eye exam at Specsavers Bayshore Shopping Centre?
You can book an eye exam online by selecting the store and clicking 'book appointment', call the store at +1 343-291-9768, or visit the store in person to book and ask questions.
Is it possible to return or amend my glasses order at this store?
Yes, you can return or amend your glasses order within 3 months of purchase by visiting the store. Specsavers offers a no worries, no fuss guarantee to ensure customer satisfaction.
Does Specsavers Bayshore Shopping Centre provide glasses adjustment and repair services?
Yes, if you are experiencing discomfort or issues with your glasses, you can visit the store for in-store adjustments or repairs.
What COVID-19 safety measures does Specsavers Bayshore Shopping Centre follow?
The store follows all provincial government advice and has a COVID safe plan in place. Visitors should follow the latest government guidelines when visiting.
What are the opening hours of Specsavers Bayshore Shopping Centre?
The store is open from 9:00 AM to 9:00 PM Monday to Saturday, and from 10:00 AM to 6:00 PM on Sundays. Special holiday hours may apply, for example, it is closed on December 25th.
Which popular brands of eyewear can I find at Specsavers Bayshore Shopping Centre?
You can find a wide range of designer brands including Converse, Tommy Hilfiger, Adidas, Levi's, Marc Jacobs, and more at Specsavers Bayshore Shopping Centre.
What services are offered by Specsavers Bayshore Shopping Centre?
The store offers eye tests, adult eye tests, contact lens services, and eye health services to meet your eyecare needs.
What nearby stores can I visit along with Specsavers at Bayshore Shopping Centre?
Nearby stores include LOccitane en Provence for beauty products, Boathouse for clothing, WOW! mobile boutique for mobile phones, and Sunglass Hut for additional eyewear options.
Are there nearby dining options to consider when visiting Specsavers Bayshore Shopping Centre?
Yes, Moxie's Grill & Bar is a nearby restaurant and pub where you can enjoy a meal or drinks before or after your visit to Specsavers.
How can nearby transit or shopping centers facilitate my visit to Specsavers Bayshore Shopping Centre?
Specsavers is located inside Bayshore Shopping Centre, a major shopping destination with electronics and fast food options. This makes it convenient for combining your eyecare visit with other shopping or dining activities.
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