Specsavers Bayshore Shopping Centre

Reviews

• PC

  Paulina Catalan

  6 days ago
  5.0
  Jake was amazing. I was honestly having a bad day, but he genuinely took the time to help me find the best eyeglasses, bringing around twenty different options to the table for me to try. His professionalism, kindness, and warmth made me feel happy and truly appreciated as a customer. It’s funny, I had actually chosen a pair at the beginning, but I think I did it too quickly just to finish the task. With Jake’s help, I ended up choosing a much better option. This is what I call customer therapy, faith in humanity restored.
• BS

  Brad Surette

  Feb 9, 2026
  5.0
  Amazing service from start to finish. They have a great selection, fair prices, and really solid product quality. The team went above and beyond to make sure I found glasses I genuinely loved, not just something that ‘worked.’ I left feeling taken care of and confident in my purchase. Highly recommend and will be going back for another pair soon!
• SS

  Steven Summers

  Feb 2, 2026
  5.0
  Just wanna say I went to Specsavers on Saturday I was ready to leave due to frustration not because of the staff or anything, but just because things were a little confusing, but then Clarissa came up to me and asked if I needed help and I said yes, she helped me. She was amazing. She made the experience 100% better.
• RM

  Rey M

  Feb 2, 2026
  3.0
  I am disappointed by the unprofessional behaviour of staff(B). Unfortunately she’s the only person working that time. I told her our concerns but didn’t bother herself to assist us or make effort to find what we wanted. My daughter lost her other pair of eyeglasses and wanted the exact same thing. I explained it to her and just give me an answer that oh probably that pair of glasses was not available anymore. Knowing that the store had our records so she can check for the stock number in the files. Despite of this behaviour we still proceed and pick alternatives instead.I also ask her if they can adjust my daughters other pair of glasses that she’s using that moment. She told us that no optician was around and not sure If someone they called will come in. At first she told us we can wait and give us time but I am not sure if can wait and probably will go back if we’re still around the area that time. we finished all our errands and decided to go back. I don’t like the way she treated us. She told us I told you that we don't have optician and not coming. Her approach was something that I didn’t expect due to the fact that you’re working in a customer service job.I didn’t said a thing but told myself that this lady maybe tired for the day despite the fact that we are only the customer around. we decided to go back again the other day. She was there standing in-front but I decided not to ruin my day and didn’t bother asking her. Good thing there’s a young nice and friendly lady that stands beside her. She asked us to sit and wait.Even the guy optician that helps was really nice and helpful. He mentioned just go back anytime you need adjustments and we are happy to assist you. Optometrist in this branch was very accommodating too. It believe she doesn’t belong to that group and look for a job that suits her attitude. I will still be a valued customer of specsaver but not sure if i will go back in this branch. Probably when there’s another person who can assist us. Someone who knows what customer service and not the one that make you feel you uncomfortable.
• AN

  A S A D K H A N

  Jan 25, 2026
  1.0
  bad experience. Booked a test for 99. When I arrived they made me pay immediately which I found strange but went ahead and tapped my card. I realized then they just charged me 119+tax to which I asked about the promotion. They said it didn’t exist at this location. I explained that I booked it online under the promotion and this location and some others were the ones offering it but they denied it. The staff were very rude about this whole thing and then I asked why I was practically forced to pay first for a service I hadn’t yet received (when do you ever pay for a service first? lol) they got super rude and said well what if you just left and didn’t pay? I’m like …uh literally any other business would have the same problem and you’re in a mall with security. The dr asked me how she should stop thieves???? Like bro just charge me the correct amount idk why we’re talking about this. Anyway. Bad service even dumber staff and because of this I left. It’s 20$ but the principle!!!!

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