Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,140 reviews
5 stars
1,054
4 stars
28
3 stars5
2 stars9
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Zahra, Bano, and Halison for their exceptional service.
Product Quality
While some customers were satisfied with their glasses and the selection available, others reported issues with lens quality and fitting, leading to dissatisfaction.
Communication Issues
Several reviews mentioned poor communication regarding order status, with customers expressing frustration over delays and lack of follow-up from staff.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience for many customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about long wait times for glasses and unresponsive customer service, indicating inconsistency in service quality.
- SISyed Asif IqbalNov 15, 20255.0I had a wonderful experience at LensCrafters! From the moment I walked in, the staff were friendly, professional, and incredibly helpful.The selection of frames was impressive. The whole process was smooth and enjoyable. Highly recommend LensCrafters for anyone looking for quality eyewear and excellent customer service!
- ECESHRAF ALI CHOUDHURYNov 11, 20251.0Extremely rude and poor service. We went to pick up our glasses after we received a text message from the store. The person who attended Belal, he asked us for our names 5 times and made us wait for 15min then came back each time with different names. When I raised a complaint he was unapologetic and rude. Then another person Dhara came to help us. She was really and nice and help got our glasses in minutes. I really hope this store train Belal on how to behave with clients.
- SRSrikanth ReddyNov 8, 20255.0I had such a great experience thanks to Yaseen. They were incredibly knowledgeable, patient, and genuinely cared about helping me find the perfect pair of glasses. They explained all the lens options clearly and helped me choose frames that fit both my style and comfort. The service was fast, friendly, and professional from start to finish. I left feeling confident about my purchase and absolutely love my new glasses! Highly recommend LensCrafters
- TTTina L (Blackcat travel)Nov 5, 20251.0I paid $500+ for a piece of GARBAGE AND HORRIBLE CUSTOMER SERVICE! I purchase a pair of glasses from LensCrafters Oshawa Centre in March 2025. When I first picked up the glasses, one of the lenses IMMEDIATELY POPPED out of the frame WHILE STILL IN STORE! A staff member attempted to fix it, but the lens dislodged again before I even left the premises. I was then informed that a replacement pair would be ordered. I received the new glasses in late April, and initially, they appeared to be in good condition. However, on the morning of May 27, 2025, the same issue occurred—the lens popped out of the frame again without any external cause. AGAIN, they replace it after some back and forth heated argument of requesting for a refund. Once again, Nov 5 2025 THE SAME ISSUE! I brought it back to the store being inform that I should have purchase extend warranty over this!?!?! Also, they told us this is going to be the last time they repair for us. This is crazy!! This is obviously a bad craftsmanship and poor quality product from the store and they take no responsibility over it! DO NOT TRUST THEIR 30 DAY SATISFACTION REFUND! There’s no such thing. They purposely prolong the delivery. It took 3 weeks for the glasses to be picked up in store. After the second time the lens popped the store told us it’s more than 30 days. I filed a complaint to their website and no one response! Their craftsmanship is horrible and not trust worthy to follow up with any issue!
- AZAmna ZahidNov 3, 20251.0Extremely Disappointed- Avoid this Place! Worst customer experience ever! My husband purchased Ray-Ban smart glasses from this shop, and within just two months, the lenses got scratched. Since the product was supposed to be under warranty, we returned to get them replaced. Instead of honoring the warranty, they charged us $30 for “shipping costs.” After weeks of waiting, they called to say the replacement lenses had arrived. We went to pick them up, only to find they were the wrong size. They promised to reorder, but when we returned again weeks later, the second pair was also the wrong size. This back-and-forth has been incredibly frustrating and unprofessional. The manager was no help either. We felt ignored and misled throughout the process. The product quality is poor, and the service is even worse. This place is a rip-off. Please go anywhere else except here!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Oshawa offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, as well as a wide range of designer eyewear brands.
Can I schedule an eye exam online at LensCrafters in Oshawa?
Yes, you can conveniently schedule your eye exam online through their official scheduling link.
What designer brands of eyewear are available at LensCrafters Oshawa?
They carry brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Ralph Lauren, and more.
Does LensCrafters accept vision insurance and which providers are covered?
LensCrafters direct bills to most major insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
What are the store hours for LensCrafters at Oshawa Centre?
LensCrafters is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at LensCrafters Oshawa?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is LensCrafters Oshawa wheelchair accessible?
Yes, the location has a wheelchair accessible entrance to accommodate all customers.
Where is LensCrafters located within Oshawa?
LensCrafters is located inside Oshawa Centre at 419 Kings Street West, Space# 4017, Oshawa, ON.
What nearby places can I visit when shopping at LensCrafters in Oshawa Centre?
Nearby you can find Rogers, Old Navy, Oshawa Eye Care, Roots, and Galleria Dental Office, making it convenient to combine errands or shopping trips.
Are there other optometrists near LensCrafters in Oshawa Centre?
Yes, nearby optometrists include Oshawa Eye Care, FYidoctors, and Oscar Wylee, providing multiple options for eye care services.