Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Place d'Orleans, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Orleans, ON store or visit us in store to see the range.
Location
Specsavers Place d'Orleans
1232-110 Place d'Orleans Drive, Orleans, ON
K1C 2L9, Canada
Hours
Reviews
4.7
173 reviews
5 stars
148
4 stars
11
3 stars
3
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, helpful, and professional staff, highlighting their attentiveness and willingness to assist.
Product Quality
While most reviews noted good quality products, some customers expressed dissatisfaction with specific items and the effectiveness of treatments.
Value for Money
Customers frequently mentioned great deals and affordable prices, making the service appealing.
Wait Times
Several reviews indicated long wait times for appointments and glasses, which was a common point of frustration.
Mixed Experiences
While many had positive experiences, there were notable complaints regarding unprofessional service and unresolved issues.
- GGGregDec 20, 20255.0products, service and value exceeded expectations
- HPHelen PostnovaDec 19, 20252.0I visited Dr. Wonil Johann Ko, OD at Specsavers – 110 Place d’Orléans with a specific issue: swelling, itching, pain, and redness of the skin around my eyes. I also mentioned that my eyes had been operated on in the past, thinking this might be relevant for treatment. Dr. Ko was polite, calm, and listened attentively, and he conducted a standard eye exam and checked my glasses. However, my main issue was not resolved. The doctor prescribed an ointment that had been discontinued, then replaced it with another that was not suitable for the skin around my eyes. I had to wait again for a new prescription, and only with the pharmacist’s help was I able to get an appropriate treatment. Dr. Ko did not review my previous medical records or fully assess my current eye condition. When I asked if I could return in two weeks if the problem persisted, he said he would not be able to help. Pros: polite and calm, standard vision check performed. Cons: treatment did not address my actual problem, previous records were not reviewed, insufficient guidance for a complex case. Overall: attentive but not effective in resolving my specific issues.
- JRJohn RooneyDec 11, 20255.0Very pleased with the service.
- TMTom MeleghDec 6, 20255.0Great experience getting my eye exam and selecting frames. It didn't take long, and the staff was very helpful. I'll go back.
- MMMooshaDec 5, 20255.0The ladies at the front are really excellent with attention to detail, providing honest feedback kindly and multitasking other clients while ensuring everyone is taken care of simultaneously. The optometrist who saw me gave great feedback and made my eye exam quick and easy! Each employee answered my questions with confidence and an eagerness to help. I highly recommend. I'm very excited to get my first frames soon! Thanks guys! (sam w)
Frequently Asked Questions About Specsavers Place d'Orleans
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What services does Specsavers Place d'Orleans offer?
We offer eye tests, adult eye tests, contact lens services, and eye health services.
How much does a comprehensive eye exam cost at Specsavers Place d'Orleans?
Comprehensive eye exams cost $99 at participating stores and include a free OCT scan. For customers aged 65 or over, the exam is covered by provincial health care with no out of pocket expense for eligible patients.
How do I book an eye exam at Specsavers Place d'Orleans?
You can book an eye exam online by selecting the store and clicking 'book appointment'. Alternatively, you can call or visit the store in person to schedule your appointment.
What brands of eyewear are available at Specsavers Place d'Orleans?
We carry a variety of designer brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, Levi's, Marc Jacobs, and many more.
What are the store hours for Specsavers Place d'Orleans?
We are open Monday to Wednesday from 9:30 AM to 7:00 PM, Thursday and Friday from 9:30 AM to 8:00 PM, Saturday from 9:30 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I return or amend my glasses order at Specsavers Place d'Orleans?
Yes, you can amend or return your glasses within three months of purchase by visiting the store. We want you to be completely happy with your purchase.
Are there any COVID-19 safety measures in place at Specsavers Place d'Orleans?
Yes, we follow all provincial government guidelines with a COVID safe plan to keep our community and customers safe.
Which nearby places can I visit around Specsavers Place d'Orleans?
Nearby points of interest include Place d'Orleans shopping center for a variety of stores, Tim Hortons for coffee and fast food, and Thai Express for Asian cuisine. You can easily combine your eyecare visit with shopping or dining.
Is there a nearby footwear store close to Specsavers Place d'Orleans?
Yes, you can visit shoe stores such as Saucony, Foot Locker, and Money’s worth & best place d’orleans nearby for footwear shopping.
Can nearby transit or telecommunications stores help me find Specsavers Place d'Orleans?
Yes, stores like Telus and Rogers are nearby telecommunications providers where you may get directions or mobile assistance to find us easily within the Place d'Orleans area.