StretchLab

Reviews

• KF

  K F

  Feb 24, 2026
  1.0
  One of the most unprofessional and unethical franchise experiences I have encountered — particularly with the ownership behind this location. I signed up for a three-month trial membership and within 24 hours suffered a serious injury that prevented me from participating. I contacted them immediately the next day to cancel, with the intention of returning once I recovered. Instead of working with me reasonably, I was told the only option was to pause the membership while still being charged. I did not attend a single session, yet I was billed approximately $600. What’s most concerning is the complete lack of discretion or good-faith customer care. This was a request made within 24 hours due to a legitimate medical circumstance, and there was no willingness to find a fair solution. Hiding behind “company policy” does not remove a business’s responsibility to act reasonably. At one point I had considered returning once I recovered, but after this experience I would never go back to this specific location — due to how this situation was handled by the ownership group. I would strongly caution anyone considering signing up to think twice before providing payment information. I will also be pursuing this matter through formal complaint channels and consumer protection avenues.
• NN

  Nick

  Jan 17, 2026
  5.0
  What a fantastic experience. 3 of us went for our first professional stretching session today and it was great. I was with Del and she was so awesome.
• IL

  Ivel Layne

  Oct 27, 2025
  5.0
  Aakash was amazing! I would do a treatment with him every week if I can! I was so sore before and now I'm much more flexible! Thank you StretchLab! I'm recommending you to everyone! Thanks Again Aakash ✨️
• GM

  GAVIN MACLEOD

  Feb 17, 2025
  2.0
  I took advantage of a discounted stretch session. After the session, I was convinced to sign up for a month of weekly sessions for about $125 per session. I told them I was not interested in “joining” and that after the month I would evaluate whether I would continue further sessions. Well I completed the month about two weeks ago but just received a message informing me that “ I still had four credits on my account” I immediately told them I did not agree to “join” and that by charging me another $500 or so for sessions I don’t want and did not ask for, is fraud. $500 a month x 12 months is SIX grand a year. I can join a yoga studio for $1200 for a year and go five times a week and get the same physical benefits along with spiritual benefits Be very careful doing business with Oakville stretch lab and their pressure sales tactics. Edit Someone who identified herself as Ting the owner called me a few hours later. First hit me with the sales pitch. I told her what they were doing was fraud as I never signed up for another month worth of sessions due to cost and the fact I did not see any sustained benefit over the past month or so. She then offered me a full refund. A week later, I haven't seen the refund yet. Hopeful soon. Be careful this this company
• LK

  Lauren Keast-Katsof

  Oct 9, 2024
  5.0
  Love this place!! I am done with the chiropractor and massages…it is stretches for me from now on!! I have had 5-6 stretches at the Stretch Lab in Oakville and all have been fantastic. Brian is my go-to Flexologist. Each session he asks what I’d like to focus on (ie: areas of stiffness or tension or pain). He does a full body stretch, but tailors it to help those areas. He is very good at what he does…knowledgeable, kind, gentle. I feel so flexible for 4-5 days post stretch. Highly recommend seeing Brian and signing up for a weekly 50 minute stretch. You won’t regret it!!

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