LensCrafters

Reviews

• MS

  Milan saini

  Apr 4, 2026
  1.0
  Today i visited this store with my wife. When we purchased our glasses, we were clearly told about a 30-day happiness guarantee, which gave us confidence to buy. However, when we returned because the glasses were not comfortable, the service was extremely poor. We have been waiting for over 3 hours, and no one has properly assisted us. Staff told us there is no guaranteed waiting time, which is unacceptable—especially when we are coming back under their own guarantee policy. What’s even more frustrating is that they continue to serve new customers who are buying glasses, while completely ignoring customers who already paid and need help. This feels very misleading. A guarantee should mean support after purchase, not being left waiting without help. Very poor customer service and no respect for customers’ time. I would not recommend this location.
• AK

  Avleen Kaur

  Apr 4, 2026
  1.0
  So regretful to visit you store.. i have been waiting in store for last 3 hours and nobody is here to help even though they are dealing with with who came after us .. they said store is so busy and we don’t have guarantee that we can give you time Just because i feel some discomfort in my glasses that I bought from here approx 20 days before and they are still dealing with other customers who came after us and buying new glasses … They even don’t have enough staff and bad costumer service .. even don’t value the customer’s time. So disappointing never gona buy another pair of glasses from here.
• NN

  nobita

  Apr 4, 2026
  1.0
  I ordered prescription lenses from LensCrafters Bayshore on March 11 and was informed the delivery time would be approximately 2 weeks. It has now been more than 3 weeks, and I still have not received my lenses, nor have I been provided with a clear update about the delay. As a customer, I understand that prescription lenses may sometimes take longer due to customization, but I expected better communication regarding the delay. When a timeline is provided, it is important that customers are kept informed if there are any changes. This delay has caused inconvenience, and I hope the store can improve transparency and provide more accurate timelines in the future. I would appreciate quicker updates and better customer service when delays occur. I am still hoping LensCrafters will resolve this matter promptly and provide a satisfactory solution.
• RK

  Ravinderr Kaurr

  Apr 1, 2026
  5.0
  I highly recommend LensCrafters to everyone. I had a wonderful experience, and I’m really happy with the service I received from Harneet Kaur. Her warm smile truly made my day, and the way she explained everything was clear and helpful. I could genuinely feel the professionalism throughout my visit. Thank you for such great service. I wish you a bright and successful future ahead!
• AA

  Alex

  Mar 14, 2026
  1.0
  Hello, I am writing to formally request that LensCrafters honour the advertised price displayed on the pair of Oakley sunglasses I presented in-store earlier today. During my visit, I was informed by the sales associate Ikram and Jordan that I could not purchase the sunglasses at the listed price because the pair shown in the photo was not part of the store’s current inventory. When I asked to have the same model ordered at the advertised price, my request was denied again. Under Canadian consumer protection law, specifically the Competition Act (R.S.C., 1985, c. C-34), Section 74.01(1)(a), businesses are prohibited from making representations to the public that are false or misleading in a material respect. This includes advertising a product at a specific price and then refusing to sell it at that price when the consumer attempts to make a purchase. Given this, I am requesting that LensCrafters honour the advertised price for the Oakley sunglasses shown in the attached photo. As a reputable company, I trust that LensCrafters will comply with Canadian advertising standards and resolve this matter appropriately. Please let me know how you would like to proceed. Thank you,

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