Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,097 reviews
5 stars
985
4 stars
27
3 stars6
2 stars13
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of specific staff members, particularly mentioning individuals like Sophie, Zee, and Oleksandr for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality, including long wait times, lack of communication, and unhelpful staff.
Product Quality
Customers expressed dissatisfaction with the quality of products, citing issues with prescriptions and the high prices compared to competitors.
Management Issues
Several reviews indicated problems with management and staff training, leading to inconsistent service and customer dissatisfaction.
Positive Atmosphere
Despite some negative feedback, many reviews highlighted a pleasant shopping environment and a wide selection of eyewear.
- MTMarbe_ Tsunami2 days ago5.0Today I received assistance from Termeh, she was absolutely amazing, she is so knowledgeable of everything about my glasses and my requirements. She is also super kind and friendly! I definitely recommend this place!!!
- GBGlenn Bruneau5 days ago5.0Went to the store to claim a scratched lens just before the end of my one year protection plan and they will be replacing both lenses. Professional and courteous as always.
- LLLPHJan 2, 20265.0Nandi helped me with my purchase, she was extremely helpful knowledgeable and patient. She knew how to deal with the insurance and inventory that was available. If you want a pleasant experience ask for Nandi
- SUSukh UttamDec 20, 20255.0The staff was very helpful and involved in the process of selection and recommendation of Glasses. Specifically Omar and Jordan nailed it with their excellent customer service. You may get glasses or other products from anywhere around the mall but its always a smooth shopping experience when you are entertained by Professionals like Omar and Jordan. Great work guys.
- ZFZabi FaqiriDec 7, 20255.0To be Frank I only gave 5 star due to the female wearing black with black hair named Sophie who helped me out both times. Otherwise I would have given a 2 or 3 stars maximum. The store is a premium with brand name frames and glasses. The prices may not be for everyone but there are sales and the quality is worth the purchase. So I went for a visit. Perhaps they are not on commission hence why they dont come around inquiring if one needs help...but most employees seemed not interested in helping nor even noticing the customer at all. I visited a few times and noticed that only one person (the female in black) and maybe one other young dude were the only ones running around and making an attempt to help. The rest were chilling behind cash register simply socializing about serious events I suppose. When I came to pick up my glasses...it was no different. Sophie the female in black was still the only one running around and genuinely acknowledging and assisting the customers. Perhaps she is the manager or the owner who saved the day. She was helping others with questions as she was running around to get my glasses. All while the 2 other employee were occupuef behind counter with nothing. The rest of the employees were literally acting like bench warmers. I mean if it wasn't for people like Sophie, it be hard for the establishment to maintain its name and status. Also Bayshore Optometrist is inside this location you can get eye exam as a bonus!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Armani Exchange, Tory Burch, and more at LensCrafters.
Do you accept vision insurance at LensCrafters?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 100 Bayshore Drive in Nepean?
LensCrafters is open Monday to Saturday from 9:00 AM to 9:00 PM and on Sundays from 10:00 AM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online via LensCrafters' scheduling link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0960&storeId=10852
What payment options are available at LensCrafters?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are there accessibility accommodations at LensCrafters?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit when I come to LensCrafters at Bayshore Shopping Centre?
Near LensCrafters, you can visit several stores such as Dynamite (women's clothing and shoe store), Sephora (cosmetics and beauty supplies), and Sunglass Hut (eyewear and optician) within Bayshore Shopping Centre.
Are there dining options near LensCrafters where I can eat before or after my appointment?
Yes, nearby dining options include Moxie's Grill & Bar, Cafe Supreme, Real Fruit Bubble Tea, SUKOSHI MART sushi restaurant, and Kernels Popcorn for snacks and beverages.
Can I get beauty or personal care services near LensCrafters?
Yes, nearby you can find Liv Nail Bliss for nail and skin care services and Fernandino for hair salon and beauty spa treatments within the Bayshore Shopping Centre.