Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,084 reviews
5 stars
976
4 stars
26
3 stars6
2 stars13
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Jude, Harneet, and Oleksandr.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, although there were some complaints about specific issues like lens thickness and durability.
Service Delays
Several reviews highlighted significant delays in receiving glasses, with some customers waiting weeks or months without clear communication.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about poor service and management issues, indicating inconsistency in customer care.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
- BMBridget MacInnisNov 8, 20255.0Great experience ordering my new glasses this week. Was informed of the sales and then given the space to browse for something I’d like. All questions were answered in depth and felt like an honest experience about what was best but also what the other options were.
- GSGurmandeep SinghNov 7, 20255.0I had a great experience at this store! The optician Gurbani was super friendly and knowledgeable. She helped me pick the perfect pair of glasses that fit my style and comfort. She took her time explaining everything and made the whole process easy and enjoyable. Highly recommend asking for her if you visit!
- WWWandererNov 6, 20251.0Had an extremely bad experience at this location while picking up my prescription glasses. The guy at the reception was rude and apparently “frustrated” while serving me. His exact words. I wonder why they would employ such a sales associate who feel this way when serving at a retail location. All I did was ask for my replacement glasses, not the hardest job to find and assist with. Lenscrafters, hire better and train your staff properly.
- ZAZa AlNov 6, 20253.0we had a pleasant journey with lenscrafters with all their employees and they gave us a top product. our last experience was quite awful due to the bald dark skinned man who probably thinks it is an eyewear modeling job and not a customer service job. they misplaced an order and he was showing us attitude as if we are not truthful. if you have zero problem solving skills thats not our problem and if you need to say it aloud that you are frustrated then this job isnt for you.
- SKSteve KingOct 23, 20251.0I never write bad reviews however this new management and service I experienced has been horrible. I have been going to Lenscrafters since I was a kid, I put in a order for new sunglasses in April, I called them in August to follow up and they forgot to let me know that they could not make my sunglasses anymore but gave me no reason as to why. I get the same new pair of sunglasses every year, they said they would try again and again no follow up for another few months. I finally told them to cancel my order in early October and that I wanted my refund and they made me visit the office to get my refund. They then told me I had already picked up the glasses and a refund would need to be an exception as a trade in. (the glasses never got made) No one new what was going on with my file and new management never returned my call to follow up. I went down two stores to Newlook Eyewear they explained everything and called me two weeks later when my glasses were done. These guys are a mess now and sad to say after so many years of great service.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Armani Exchange, Tory Burch, and more at LensCrafters.
Do you accept vision insurance at LensCrafters?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada, and many more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 100 Bayshore Drive in Nepean?
LensCrafters is open Monday to Saturday from 9:00 AM to 9:00 PM and on Sundays from 10:00 AM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online via LensCrafters' scheduling link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0960&storeId=10852
What payment options are available at LensCrafters?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are there accessibility accommodations at LensCrafters?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit when I come to LensCrafters at Bayshore Shopping Centre?
Near LensCrafters, you can visit several stores such as Dynamite (women's clothing and shoe store), Sephora (cosmetics and beauty supplies), and Sunglass Hut (eyewear and optician) within Bayshore Shopping Centre.
Are there dining options near LensCrafters where I can eat before or after my appointment?
Yes, nearby dining options include Moxie's Grill & Bar, Cafe Supreme, Real Fruit Bubble Tea, SUKOSHI MART sushi restaurant, and Kernels Popcorn for snacks and beverages.
Can I get beauty or personal care services near LensCrafters?
Yes, nearby you can find Liv Nail Bliss for nail and skin care services and Fernandino for hair salon and beauty spa treatments within the Bayshore Shopping Centre.