LensCrafters

Reviews

• OO

  Oluwakayode Oladapo

  3 days ago
  5.0
  I have been a customer of LensCrafters Bayshore since 2022. I recently got a new pair of prescription glasses from the store where I received excellent service. However after going beyond my 30 days satisfaction guarantee period, I had a slight problem with my frames due to maybe manufacturing defect(which is normal). I contacted the store and Jude(the manager) took over the issue himself. He ensured he prioritized my satisfaction above everything. He sorted out the replacement with the manufacturer ensuring an extremely smooth and seamless process and then went the extra extra mile to ensure I have a protection plan on the replacement. The level of service is exceptional and I will go back there over and over again! Thank you for the excellent customer service Jude!
• AA

  Alex

  5 days ago
  1.0
  Hello, I am writing to formally request that LensCrafters honour the advertised price displayed on the pair of Oakley sunglasses I presented in-store earlier today. During my visit, I was informed by the sales associate Ikram and Jordan that I could not purchase the sunglasses at the listed price because the pair shown in the photo was not part of the store’s current inventory. When I asked to have the same model ordered at the advertised price, my request was denied again. Under Canadian consumer protection law, specifically the Competition Act (R.S.C., 1985, c. C-34), Section 74.01(1)(a), businesses are prohibited from making representations to the public that are false or misleading in a material respect. This includes advertising a product at a specific price and then refusing to sell it at that price when the consumer attempts to make a purchase. Given this, I am requesting that LensCrafters honour the advertised price for the Oakley sunglasses shown in the attached photo. As a reputable company, I trust that LensCrafters will comply with Canadian advertising standards and resolve this matter appropriately. Please let me know how you would like to proceed. Thank you,
• SS

  Suzanne S

  Mar 8, 2026
  5.0
  Excellent customer service provided by JORDAN. He is efficient, knowledgeable, and has great taste in selecting the perfect frames.
• NM

  Nina Rica Macalino

  Feb 22, 2026
  5.0
  All the staff at LensCrafters are incredibly helpful, especially Harneet! I had to make a change to my order, and they accommodated it right away — no hassle at all. The whole process was smooth and stress-free. I absolutely love my prescription sunglasses and couldn’t be happier with how they turned out. Excellent customer service and a great overall experience. I’ll definitely be coming back to purchase another pair of eyewear! 😎
• RC

  Robert Campbell

  Feb 20, 2026
  5.0
  I highly recommend Lenscrafters at Bayshore. I just ordered my new glasses there and I can say only positive things about my experience. Their associate, Jordan, was kind, professional and knowledgeable. Jordan took the time to explain the intricacies of my prescription to help ensure that I was availed of all of the options for my new lenses. Jordan was able to reassure me that the frames I chose are both durable and stylish. Thanks to this experience, I am certain that my new glasses are ideal.

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