Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Heartland Town Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Mississauga, ON store or visit us in store to see the range.
Location
Hours
Reviews
4.9
209 reviews
5 stars
197
4 stars
5
3 stars2
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees providing excellent service.
Staff Knowledge
Customers appreciated the staff's knowledge and thoroughness during eye exams and when assisting with frame selection.
Mixed Experiences
While many reviews were positive, there were a few negative experiences reported, particularly regarding staff handling of glasses and customer complaints.
Hygiene and Cleanliness
The store was frequently noted for its cleanliness and hygienic practices, contributing to a comfortable shopping experience.
Product Quality
Customers expressed satisfaction with the variety and quality of glasses available, although some reported issues with specific pairs.
- TPTess Porter1 day ago5.0Visited Specsavers to pick up glasses that I ordered from another location from out of town to leave with an additional 2 pairs!! The customer service, attention, care and professionalism that I received from Kim was above and beyond. She truly cares about her client's needs. THANK YOU Kim!! 🙏🏾
- SPSuniva Paudel2 days ago5.0Had a great experience getting my eyes checked and getting prescription glasses. I was informed in detail about the ongoing offers by Aarati and she was very patient and helpful while I selected glasses for myself. I was able to get really high quality prescription glasses and sunglasses for a great price. Highly recommended!!
- ARAsvini Rasalingam5 days ago5.0I had such a wonderful experience with Andrew at Specsavers! I came in with my contact lens prescription from my own eye doctor, and he made everything so easy from start to finish. He took the time to explain all my options, was incredibly kind and patient, and even helped me find great deals. He made the whole process simple and stress-free — I really appreciated how helpful and genuine he was. Highly recommend specsavers if you need contacts!
- FDF DNov 17, 20255.0We went to Specsavers Heartland recently and received excellent service from Aarati. I just planned on buying one pair of glasses, but, she informed me about their current promotion and the frames that corresponded to the promotion and clearly explained the pricing options. I got a great deal on glasses. Everyone at the store is very friendly and helpful.
- JDJulie DamNov 10, 20255.0I’d previously had two disappointing and unprofessional experiences at this Specsavers branch, so I was a little hesitant to go back. However, my recent visit completely changed my view — all thanks to Priyanka. She was patient, knowledgeable, and incredibly professional while helping me with my contact lenses. She took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident before leaving. Her friendly manner and genuine care made a huge difference. It’s rare to come across someone who restores your trust in a place, but Priyanka truly did that. I’m now happy to say I’ll be continuing my eye care with Specsavers thanks to her excellent service. Highly recommend asking for Priyanka if you need help with contact lenses!
Frequently Asked Questions About Specsavers Heartland Town Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What is the cost of a comprehensive eye exam at Specsavers Heartland Town Centre?
The comprehensive eye exam costs $99 and includes an OCT scan at no extra charge. For individuals 65 or over, eligible patients can get a comprehensive eye exam covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam at Specsavers Heartland Town Centre?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on their website, call the store, or visit in person to schedule an appointment.
Can I return my glasses if I'm not satisfied?
Yes, you can return your glasses within three months of purchase if you have any concerns, and Specsavers will address the issue to ensure your satisfaction.
What are the eyecare services provided at Specsavers Heartland Town Centre?
They offer a range of services including eye tests, adult eye tests, contact lens services, and general eye health services.
Are glasses adjustments and repairs available at the store?
Yes, if you are experiencing discomfort or issues with your glasses, you can visit the store for adjustments or repairs, which they will try to complete in-store.
What are the opening hours of Specsavers Heartland Town Centre?
The store is open Monday to Saturday from 10:00 to 20:30, and on Sunday from 11:00 to 19:00.
Which designer eyewear brands are available at Specsavers Heartland Town Centre?
They carry a variety of brands including HUGO, Converse, Hackett, Jeff Banks, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, DKNY, Marc Jacobs, Vivienne Westwood, and more.
Which nearby places can I visit along with Specsavers at Heartland Town Centre?
You can visit nearby places such as Men Zone Barbershop for grooming, Red Wing Shoes for footwear, Myodetox Mississauga for physical therapy, and Chocolate and Love Cafe for a coffee or treat before or after your eyecare visit.
How can nearby shopping outlets enhance my visit to Specsavers Heartland Town Centre?
Nearby outlets like Harry Rosen Outlet Store, The Outlet by Harry Rosen, and Suzy Shier | Le Château offer additional fashion shopping opportunities, making it convenient to combine your eyewear visit with clothing purchases.
Are there wellness and relaxation services near Specsavers Heartland Town Centre?
Yes, nearby options include Pedi N Nails Heartland for beauty and spa treatments, The Sundance Sauna Store Mississauga for day spa services, and Activate gym for sports and recreation.