Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,403 reviews
5 stars
1,329
4 stars
32
3 stars4
2 stars0
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual associates like Rachel, Leah, and Preet.
Quick Service
Many reviews highlighted the quick and efficient service provided, especially in fixing glasses and assisting with purchases.
Product Quality Concerns
Some customers expressed dissatisfaction with the quality of lenses, describing them as subpar and not meeting expectations.
Positive Shopping Experience
Overall, customers reported a pleasant shopping experience, with many noting the great selection of frames and positive interactions with staff.
- DDDoberdogrose (Doberdogrose)2 days ago5.0I went to exchange a pair of glasses that I recently bought and changed my mind about. Leah (at Whiteoaks Mall, London, ON) was extremely helpful and courteous. No hassle just professionalism in helping me pick out a better pair suited to me. Would definitely tell people to go to Lenscrafters.
- NGNaomi GJan 5, 20261.0Terrible company. My glasses broke so I ordered with them. They told me they outsource to Texas to get glasses made and it would be 10 business days. After 4 weeks of repeated calling no sign of my glasses. Now they tell me it was delivered but lost somewhere in the store. My vision has been impaired with broken glasses for 4 weeks and no sign of a solution.
- LMLen McDougallJan 2, 20265.0Absolutely pleased with the Customer Experience at LensCrafters in WhiteOaks Mall London On. I have been doing business there for years and they take care of customers very well. Rachel does a great job and is very patient helping to find the best solutions. When something has needed adjustment in the past LensCrafters stands behind their service pledge exactly as published. Great job!
- TBTina BraunJan 2, 20265.0LOVE LOVE LOVE LensCrafters! Had the best experience with Teshy and Kirsty! They were super friendly, professional, and made finding my new glasses a breeze. They took the time to help me pick out the perfect frames and lenses. I returned a few weeks later with my child and once again had a wonderful experience! Highly recommend! Would definitely go back!
- WSWilliam scottJan 2, 20265.0My shopping experience at white oaks mall shop was made a great and enjoyable experience by a staff called Rachel. I was in the store once and quite confused about what to buy and need so I left. On my second visit, I met Rachel and she was courteous, knowledgeable and professional. She provided me with all the information and teaching I needed to make an informed decision with so much patience and a smile on her face as I am a very indecisive person at times. At the end, I left the store with a smile and gratitude in my heart for her exceptional service and support. I also bought my frame and lens.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer at 1105 Wellington Road South?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which eyewear brands are available at this LensCrafters location?
You can find designer brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Ralph Lauren, Coach, Tiffany & Co., and more.
Does LensCrafters accept vision insurance, and if so, which ones?
LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the operating hours for LensCrafters at White Oaks Mall?
LensCrafters is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 10:00 to 17:00.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule your eye exam online via the LensCrafters scheduling link specifically for this store.
Does LensCrafters provide any specialized services or technologies?
Yes, they offer services such as AccuFit and myLook, and specialty services including prescription wearable technology and digital retina photography (varies by location).
What payment methods are accepted at LensCrafters in White Oaks Mall?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Is the LensCrafters location in White Oaks Mall wheelchair accessible?
Yes, this LensCrafters has a wheelchair accessible entrance.
What nearby dining options are available around LensCrafters at White Oaks Mall?
Nearby dining options include KFC for fast food, Thai Express Restaurant London for Asian fusion, Taco Bell Canada for Mexican food, Bourbon Street Grill for Asian cuisine, Tim Hortons for coffee and snacks, New York Fries, and Freshly Squeezed smoothie juice bar.
Are there other shopping options near LensCrafters in White Oaks Mall?
Yes, nearby stores include RW&CO. and Boathouse for clothing, Ben Moss Jewellers and FAST TIME WATCH & JEWELLERY REPAIR for jewelry and repairs, Gymboree for children's clothing, Town Shoes and Saucony for footwear, and Trade Secrets for cosmetics and beauty supplies.
How can nearby places like Starbucks and Purdys Chocolatier enhance my visit to LensCrafters?
You can enjoy a coffee break at Starbucks or pick up chocolate gifts from Purdys Chocolatier before or after your eye appointment, making your visit more enjoyable and convenient.