LensCrafters

Reviews

• SN

  sarah ne

  5 days ago
  1.0
  the employees here are generally nice but there is one old lady with short white hair that has the most terrible temperament. I thought I was just interpreting her behaviour wrong the first time I encountered her but then the next 2 times I came back she was the same way. It's one thing to lack customer service skills in a store that is deliberately meant to foster connections with customers to sell them things, but it's another thing to just lack basic social skills and decency. This is not even the type of disrespect I'd expect to see from a stranger on the street. Many other places sell frames and lenses, and I'd prefer to shop at a place with employees that don't make me feel like I did them wrong in a past life or something.
• TV

  Thomas Varghese

  Dec 31, 2025
  5.0
  Mr. Williams - who was the employee at the Masonville LensCrafters store was really helpful. He is so polite and kind, really helpful for selecting specific model frames for me and my wife . Feel fully satisfied with the wide range of selections.
• JR

  John Ramirez

  Dec 29, 2025
  1.0
  🚫 Disappointed with misleading LensCrafters. Bought glasses a year ago with insurance for lens replacement at no extra cost. Came in to replace lenses as promised and got hit with a $55 charge. Sales rep said 'no additional charges' - big mistake. Avoid the hassle and find a more honest eyewear provider. LensCrafters MaisonVille, London Would not recommend
• TB

  Tejas Bedmutha

  Dec 28, 2025
  5.0
  I had a wonderful experience at the store, all thanks to Dhara. She was extremely friendly, patient, and took the time to understand exactly what I was looking for. Her knowledge, honest advice, and warm attitude made the entire experience smooth and enjoyable. Truly appreciate Dhara’s excellent customer service!
• AP

  Ashley Pham

  Dec 4, 2025
  1.0
  I usually come here to get my glasses since it is one of the two places that have notes on how my lens needs to be. I ordered my glasses on Nov 6 2025 and called Nov 27 2025 to see if they were in as it should only take about 2 weeks, apartently there were in on Nov 20 2025 for ALL of my lens and frames but no one called to tell me and they kept saying they were waiting for all the lens to be in BUT THEY WERE ALREADY IN. I went into the stores and BEHOLD the lenses were all incorrect, and they were saying oh no, it was ordered correctly when it was not the same at all with the ones I already had, even holding the glasses I was wearing to them to show look, these are right, those are wrong. Asked if the correct lens was in the back so we can switch it out, get this, THEY ALREADY THREW THE CORRECT LENS OUT WITHOUT ME KNOWING THEY WERE IN AND IF THE CORRECT LENS WERE IN THE FRAMES. Even my old sunglasses lenses were thrown out. WHY WOULD YOU THROW SOMETHING OUT BEFORE THE CUSTOMER SEES THE GLASSES ARE CORRECT? Never had this issue before until the new renovation and newer sales associates in the store. The Lead technician said they would put a rush on the correct lens, called today, Dec 4, 2025, to see if they were in, nope, they weren't, and it would still take another week. Why was I told it would be a rush? I asked if they were able to contact the lab, and was told there is no way to contact the lab to see if they are on the way or not, and it was out of their hands once they asked to put a rush on it. You had put the order into the lab and said it is a rush, so yes, there is a way somehow to see where they are. Just lost a loyal customer for over 5+ years after this experience because only one person is taking accountablity for it and no one else in the store after I told them it was only corrected cause I told them it needs to be corrected with the Lead Technician so no, you will not be taking the Lead Technician accountablity for a mistake that you or most likley multiple people mistakes.

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