Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Masonville Place, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in London, ON store or visit us in store to see the range.
Location
Specsavers Masonville Place
U005A-1680 Richmond Street North, London, ON
N6G 3Y9, Canada
Hours
Reviews
4.8
405 reviews
5 stars
368
4 stars
17
3 stars2
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and accommodating, with many specific mentions of employees like Lester and Meesha.
Efficiency
Many reviews highlighted the quick and efficient service, with customers appreciating the timely assistance and smooth processes during their visits.
Quality of Care
The optometric services received high marks for thoroughness and professionalism, with customers feeling well-informed and comfortable during their eye exams.
Value for Money
Customers noted reasonable prices and good deals on eyewear, often mentioning the affordability of frames and lenses.
Store Environment
The store was described as clean, welcoming, and well-maintained, contributing to a positive shopping experience.
- MBm bukhari2 days ago5.0I recently had a wonderful experience at Specsavers, thanks to the salesperson Vivian. She was incredibly helpful throughout my visit, explaining all my options thoroughly and ensuring I understood everything before making my selection. Her patience and knowledge made the process smooth and enjoyable. I also appreciated her assistance with the billing, as she made it clear and straightforward. Her excellent customer service truly stood out, and I left feeling confident in my choices. Thank you, Vivian, for your great support :)
- TETara Elliott4 days ago5.0Amazing, My new glasses weren't right, my old glasses broke and I had them hot glued and taped together. The optometrist was supportive and wonderful. HARRY was a Rockstar and put my old lenses in new frames to help me get thru till my new ones arrive! Seriously thank you from me and everyone who needs me to be at 200%.
- HTHanan T.Sherief6 days ago5.0I had a great experience at the clinic. The staff member Remya who helped me was friendly, patient, and very knowledgeable. She made the entire process smooth and stress-free. Highly recommended
- KGKiran Mathew GeorgeNov 13, 20255.0Really nice staff especially Dr. Ellen explained me well about my eye X- ray and receptionist Sunny was very polite and helped me to choose the right lenses. The store has good collections of frames. Worth the visit.
- CLChristine Mae LawasNov 5, 20255.0If only I could score a 10/10! The staff are so accommodating and nice! Very helpful.. shout out to your Optician who was able to help me with my contacts. I got it right after the appointment! I recommended you to my friends :)
Frequently Asked Questions About Specsavers Masonville Place
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Masonville Place?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For patients 65 or over, eligible under the provincial health care plan, the exam can be received with no out of pocket expense.
How can I book an eye exam at Specsavers Masonville Place?
You can book an eye exam online by selecting the store and clicking ‘book appointment’, or by calling or visiting the store directly for assistance.
What brands of eyewear are available at Specsavers Masonville Place?
Specsavers Masonville Place offers a wide range of designer brands including Converse, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and more.
What are the store hours for Specsavers Masonville Place?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 10:00 to 17:00.
What services does Specsavers Masonville Place offer?
The store provides eye tests, adult eye tests, contact lens services, and general eye health services.
Can I get my glasses adjusted or repaired at Specsavers Masonville Place?
Yes, you can visit the store to have your glasses adjusted or repaired if you experience any discomfort or issues.
Are there any COVID-19 safety measures in place at Specsavers Masonville Place?
Yes, the store follows all provincial government advice to maintain COVID safety for the community. Visitors are requested to follow the latest government guidelines during their visit.
What nearby places can I visit along with Specsavers Masonville Place?
Specsavers Masonville Place is located near many shopping and dining options such as CF Masonville Place shopping center, Michael Kors for fashion accessories, and MADO Turkish Restaurant for dining.
How can nearby stores like Swarovski and Fruits & Passion complement my visit to Specsavers?
After your eye exam or eyewear purchase, you might enjoy visiting nearby stores such as Swarovski for jewelry and fashion accessories or Fruits & Passion for beauty and cosmetic supplies, all conveniently located nearby.
Is there convenient access to financial and mobile services near Specsavers Masonville Place?
Yes, nearby you can find The Exchange Network ATMs and Western Union for financial services, as well as chatr Mobile and Rogers stores for mobile and electronics needs, making it easy to combine your errands.