Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,483 reviews
5 stars
1,372
4 stars
56
3 stars9
2 stars7
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with several specific mentions of employees like Jody, Sofia, and Katherine for their exceptional service.
Transparency
Some customers expressed concerns about transparency regarding pricing and additional charges, indicating a need for clearer communication about costs.
Repair Services
Many reviews highlighted the quick and efficient repair services provided, with staff often going above and beyond to assist customers with their glasses.
Store Environment
The store was noted for its pleasant atmosphere and wide selection of frames, contributing to a positive shopping experience.
Mixed Experiences
While most feedback was positive, a few customers reported unsatisfactory experiences, particularly regarding specific staff interactions and service inconsistencies.
- DGDee GangabissoonNov 13, 20255.0In search of finding the right reading glasses and sunglasses I went to LenCrafters at Fairview Mall, Kitchener. Service was prompt which impressed me. I was immediately told of the sales promotions that was happening which I thought was very important as I was able to work this into my budget. My Salesperson Vidhi was very thorough in suggesting a few different styles and colour of glasses for me to try on. She pointed out which ones fitted best and worked for my face shape and skin tone and which did not. I was very very grateful for this as it made selecting the right pairs for me much easier. I was not rushed into selecting the choices we came up with. I was given time to look around and see if there was any other options I preferred and compare them with the ones I was thinking of getting. I appreciated this. There were lots of options to choose from which mattered. I was very pleased with the service I received at this LenCrafters and I 100% recommend this store if you are looking for the right pair of reading and sun glasses. Thank you Vidhi for all your help. I sure appreciated it.
- JPJaimin PatelNov 11, 20255.0Great first visit experience. Huge range of collection with many customizable features. Staff are very friendly and always available for you with any support you need.
- MSMaddie SatovNov 10, 20255.0I had a fantastic experience at LensCrafters! Katherine was absolutely wonderful. She was friendly, knowledgeable, and patient while helping me find the perfect pair of glasses. She made the whole process so easy and enjoyable!
- BPBhumi PanchalNov 10, 20251.0Worst experience with Sofia. She had 0 knowledge about the sale and service. Very disappointed after spending 2 hours today and last Sunday. Bought more than 4 pairs. And in the end she is telling us for one frame that the lens she put before is not going to fit and now the other lens will charge us $400 dollar more which is bullshit. And the bill she already process first with our insurance and now to void that will put us in a spot where we are running out of our money for more then a month to get it back from the insurance company. Never going to came back in this store. Customer of lens-craft from last 3 years.
- EGE GallowayOct 22, 20255.0UPDATE: When I got home, my husband was reviewing reciepts and noticed there was an additional charge of $39.99 for some eye care package. I never agreed to add this. Sunny while calculating my glasses said he is adding this for me and went to explain for $50 they will replace my glasses if anything happens. However, he never mentioned the price and at the time, I thought it was a free benefit. I did not want this if I have to pay. Wish he was more transparent about the cost. Was immediately greeted by Sunny and he was really friendly and helpful! Made me feel welcome and even apologized for any delays (aas unusually busy when I arrived)! He made great recommendations and I really appreciated that he did not put pressure to buy extras or upgrade !! He simply mentioned it and when I declined, no pushback (wish all places handled like this). He was really professional. He even prepared all my reciepts and everything so by the time I was finished with the optical expert, I didn't even have to get up to pay. He brought everything to me! Amazing service, 5 stars for Sunny! Also Jody the optical expert super knowledgeable and explained everything!! A great place!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters Kitchener offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, a wide range of designer eyewear brands, and prescription wearable technology like Ray-Ban Meta and Oakley Meta.
Which designer brands can I find at LensCrafters Kitchener?
You can find designer eyewear from Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Ralph Lauren, Versace, and more at LensCrafters Kitchener.
Does LensCrafters accept insurance for eye exams and products?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Kitchener?
You can schedule an eye exam online using the LensCrafters scheduling link provided on their website or directly via their appointment URL.
What are the opening hours of LensCrafters in Kitchener?
LensCrafters is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
Where is LensCrafters Kitchener located?
LensCrafters is located at 2960 Kingsway Drive inside the Fairview Park Shopping Centre in Kitchener, ON, N2C 1X1.
Can I pick up my eyewear order in-store at LensCrafters Kitchener?
Yes, LensCrafters offers in-store pickup for your eyewear orders.
What nearby dining options are there around LensCrafters Kitchener?
Near LensCrafters, you can enjoy dining at Sarku Japan for Japanese cuisine, Dave's Hot Chicken for chicken dishes, Renegade Chicken, Pi Co. for pizza and fast food, Mr. Pretzels bakery, Real Fruit Bubble Tea, and Starbucks coffee shop.
What shopping options are available nearby LensCrafters Kitchener?
Nearby shopping includes Hudson's Bay department store, Linen Chest home goods store, La Vie en Rose lingerie boutique, Bikini Village swimwear store, H&M clothing store, Bluenotes clothing store, and Michael Hill jewelry store.
Are there other optical stores near LensCrafters Kitchener?
Yes, Specsavers Canada is a nearby optometrist and eyewear store located close to LensCrafters in the Fairview Park Shopping Centre area.