LensCrafters

Reviews

• JS

  Jenna Stewart

  Apr 4, 2026
  5.0
  Needed an emergency pair of glasses and the staff were wonderful at connecting me with local lens labs, especially collaborating with Optical Factory. They personally contacted me to male sure I was connected to OF and was able to get a pair of glasses in time for a conference. I can't thank them enough!!!
• SS

  Sherif

  Apr 1, 2026
  5.0
  Long term customer here. They’re always welcoming and super helpful. Gary’s meticulous assistance, support, and opinion are always on spot! It’s always a pleasure to visit here. Whenever I pass by and my glasses need some tweaking, they’re always welcoming and inviting! Also, they have Dr. Ehab’s eye clinic here. Very easy to get an eye exam, and Dr. Ehab, is also a very brilliant doctor! This LensCrafters branch is a one-stop for all our vision needs
• AB

  Amber A. Brooks

  Mar 29, 2026
  5.0
  I bring my whole family here, wouldn't go anywhere else! The prices are great, staff are friendly and professional, they always have good sales and they are very accommodating.
• OS

  Oleksii Sherepenko

  Mar 8, 2026
  1.0
  I’m a loyal customer of 5+ years and have had nothing but positive experiences with LensCrafters in both Waterloo and in Kingston (great teams in both locations, shout-out to Michael, Suhua, Gurdev, Hasanpreet, and others who’s names I don’t recall and who helped me get my glasses in the past). My partner gets their glasses form LensCrafters as well. Also historically great experience. My today’s interaction was surprisingly different. I was being assisted by a new (?) person on the team (at least I haven’t met them before, but both me and my partner come by every couple months for minor adjustments and/or insurance claims, etc.) and during the chit-chat I was asked what my background was. The answer “engineering” wasn’t deemed satisfactory. I was then asked where I came from. And, as it turned out in the further flow of the conversation, they were surprised that I’m Ukrainian and have lived in Canada for only 5 years, because my accent, although obviously noticeable, is too mild for someone who has arrived so recently. The conclusion was met that I must have spoken English before I made it into Canada. Now that I know that my English is surprisingly good and almost accent-free, I will consider using it to get my prescription glasses elsewhere. I hope other customers, regardless of their English skills, will not have to go through a similar experience in the future. The interaction happened 3:36 pm, cashier 3. Unfortunately, I didn’t remember the name of the person assisting me. Michael (the other sales person, I met him before, he’s great) had to log in(?) on the tablet we were using (his credentials were needed for something or other claim processing related?, so his name is on the receipt).
• JG

  Jason Grabher-Meyer

  Mar 7, 2026
  5.0
  I came in with an idea of what I wanted to buy and a limit on the amount of time I had to purchase it. Michael was phenomenal in helping me find the right products for my needs and wants, swiftly getting all my details, getting my purchase completed, and helping me get on my way ASAP. This was my first time shopping at a LensCrafters. Michael was a commensurate professional, extremely personable, genuine and helpful, and thanks to his dedication I’ll be a LensCrafters loyalist for life. Just fantastic!

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