Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,566 reviews
5 stars
1,455
4 stars
75
3 stars8
2 stars5
1 star23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff consistently provided excellent, friendly, and knowledgeable service, with many customers praising individual associates like Sue, Gary, and Morgan.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting that they received exactly what they needed.
Efficiency
Many reviews highlighted the quick service, with several customers receiving their glasses in under an hour or having issues resolved promptly.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to communication and service delays.
Professionalism
Staff demonstrated professionalism and patience, especially during busy times, ensuring customers felt valued and attended to.
- DGDhanesha GungaNov 6, 20255.0Very nice selection of glasses and employees are very helpful and friendly!! Great discounts too
- JWJayventure WorldNov 5, 20255.0We recently purchased both prescription eyeglasses and sunglasses from LensCrafters. The staff, especially Sue, were very helpful and guided us through the process smoothly. She made the insurance claim easy and ensured everything fit perfectly. Excellent customer service!
- SCSaige ClarkOct 19, 20255.0Sarah delivered top notch customer service, and matched my needs and vibe expertly. She provided me with various options and quotes so that I could review with my benefits and make the best decision for me.
- ACAnne COct 16, 20255.0thank you for taking time to tighten my 97 yr old moms glasses ! Now they do not slide off ! Walk in service !
- LFLovelynne FailanoOct 16, 20255.0Gary (Sales Associate) - Cataraqui Centre Kingston ON CA Branch did a great job in assisting me to choose a smart, trendy and budget-friendly eyeglass frame options. He genuinely gave his advice and I felt that is relevant to customer like me that I am taken care of. Well done. I support him to get promoted, a true gem in your team!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Kingston offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands of eyewear can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and Tiffany & Co., among others.
Does LensCrafters accept insurance for eye exams and eyewear?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
What are the opening hours of LensCrafters at 945 Gardiners Road?
LensCrafters is open Monday to Friday from 10:00 to 20:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
How can I schedule an eye exam at this LensCrafters location?
You can schedule an eye exam online using the LensCrafters scheduling link specific to this location.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters provides in-store pickup service for purchased products.
What payment options are accepted at LensCrafters in Kingston?
Payment options accepted include American Express, Cash, Check, Discover, Mastercard, and Visa.
Is LensCrafters accessible for wheelchair users?
Yes, LensCrafters has a wheelchair accessible entrance.
What nearby stores can I visit for additional fashion accessories while at Cataraqui Town Centre?
Nearby stores include Claire's for fashion accessories and jewelry, American Eagle Outfitters for men's clothing and accessories, and Sephora for cosmetic and beauty supplies.
Are there other optometry services near LensCrafters in Kingston?
Yes, nearby optometry services include Limestone Optometry and Specsavers Canada, which can be convenient alternatives or complements to your visit at LensCrafters.
What dining options are nearby LensCrafters for a quick meal before or after my appointment?
Nearby dining options include Subway for sandwiches and BarBurrito Canada for Mexican fast food.