LensCrafters

Reviews

• KB

  Kendra Brown

  Mar 9, 2026
  5.0
  I just came in to get my sunglasses readjusted and Sue was lovely! Did an amazing job and was so kind
• OS

  Oleksii Sherepenko

  Mar 8, 2026
  1.0
  I’m a loyal customer of 5+ years and have had nothing but positive experiences with LensCrafters in both Waterloo and in Kingston (great teams in both locations, shout-out to Michael, Suhua, Gurdev, Hasanpreet, and others who’s names I don’t recall and who helped me get my glasses in the past). My partner gets their glasses form LensCrafters as well. Also historically great experience. My today’s interaction was surprisingly different. I was being assisted by a new (?) person on the team (at least I haven’t met them before, but both me and my partner come by every couple months for minor adjustments and/or insurance claims, etc.) and during the chit-chat I was asked what my background was. The answer “engineering” wasn’t deemed satisfactory. I was then asked where I came from. And, as it turned out in the further flow of the conversation, they were surprised that I’m Ukrainian and have lived in Canada for only 5 years, because my accent, although obviously noticeable, is too mild for someone who has arrived so recently. The conclusion was met that I must have spoken English before I made it into Canada. Now that I know that my English is surprisingly good and almost accent-free, I will consider using it to get my prescription glasses elsewhere. I hope other customers, regardless of their English skills, will not have to go through a similar experience in the future. The interaction happened 3:36 pm, cashier 3. Unfortunately, I didn’t remember the name of the person assisting me. Michael (the other sales person, I met him before, he’s great) had to log in(?) on the tablet we were using (his credentials were needed for something or other claim processing related?, so his name is on the receipt).
• JG

  Jason Grabher-Meyer

  Mar 7, 2026
  5.0
  I came in with an idea of what I wanted to buy and a limit on the amount of time I had to purchase it. Michael was phenomenal in helping me find the right products for my needs and wants, swiftly getting all my details, getting my purchase completed, and helping me get on my way ASAP. This was my first time shopping at a LensCrafters. Michael was a commensurate professional, extremely personable, genuine and helpful, and thanks to his dedication I’ll be a LensCrafters loyalist for life. Just fantastic!
• ZO

  Zan Obia

  Feb 16, 2026
  1.0
  The prescription was wrong for my daughter glasses and she was wearing it and keep complaining and i dont believe her until we visited another clinic and did eye test to find 2 degrees extra in her glasses The person who did the exam called Hatim and we did the test in Kingston, Cataraqui Centre
• PF

  Peter Freeman

  Feb 14, 2026
  5.0
  My wife and I went in for prescription glasses and prescription sunglasses. Staff were extremely friendly and helpful. They all pitched in in helping us choose frames. Very informative and helful. An outright pleasant experience. And to top it off the price qas surprisingly less than we were expecting due to the sale that was on. Highly recthis location!

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