LensCrafters

Reviews

• CR

  Cade Rosko

  4 days ago
  5.0
  Had my eye exam done here. Friendly staff. Didn’t have to wait too long. I am quite satisfied with my new prescription. Pretty sure the optometrist’s name was John. He was great and suggested different things to help with my sensitive eyes. 10/10 will come back for my next prescription.
• DB

  Deanna Brown

  Mar 6, 2026
  5.0
  I’d been recommended to this store by a friend when it was time to update my glasses, and I couldn’t be happier that I took the advice. The staff was amazing! I’m the kind of person that has trouble choosing anything that I’ll be wearing - but Christopher and the ladies that were on staff the day I went in were patient with me, and full of great advice. They helped me choose frames that I honestly get complimented on at least once a day now (even though I was unsure!). They all offered honest opinions and advice, and definitely steered me in the right direction. None of them made me feel rushed, and gave me all the time I needed to feel good about my purchase, answered all of my questions and explained in detail all of my options without being pushy or making me feel pressured. I had to return a couple of months in after dropping my glasses and scratching them, and once again Christopher was on hand to help me - with no issue whatsoever getting things fixed up by ordering a new lens. Anytime I’ve needed an adjustment, I just pop in and they are always more than happy to help. If you are going to visit, please keep in mind that it’s often a very busy store, so you do need to have some patience as they can only help so many people at once, but the staff always does their very best to get to you as quickly as they can, and always try to acknowledge you as soon as they’re able, even if it’s to apologize that you’ll have to wait a few minutes. Thanks LensCrafters - I will definitely be back for those sunglasses we talked about!
• ES

  Elizabeth Szczepan

  Mar 5, 2026
  5.0
  Had a great experience! I’m so thankful that Chris helped me. His patience and professionalism were unmatched. He took the time to make sure my sunglasses were perfectly fitted for my face, and I left feeling very confident in my purchase. I’ll definitely be coming back here for all my sunglasses from now on.
• AK

  Arsalan Khan

  Feb 27, 2026
  1.0
  Extremely poor customer service. I was told my glasses would be ready within 5–10 business days, but it has now been a month and I still have not received them. The estimated completion date kept getting pushed back, and every time I called, I was told they were “in the lab” with no further updates. After multiple escalations, I finally received a call from the manager, who claimed I had already been informed of the issue — which I had not. There was little willingness to acknowledge the miscommunication until I pushed back firmly. Very disappointing experience. I would not recommend and will not be returning.
• JJ

  JB

  Feb 24, 2026
  5.0
  This eyewear shop is exceptionally well organized and offers a great selection of frames and sunglasses to choose from. The staff are welcoming, friendly, and knowledgeable enough to patiently answer all your questions and clear any doubts you may have. We’ve purchased more than 10 prescription glasses and sunglasses from them in 2 years, and every experience has been smooth and hassle-free. The ordering process is straightforward, and the products consistently arrive within two weeks. Overall, a reliable place with excellent service and quality products. Highly recommended!

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