Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,230 reviews
5 stars
1,119
4 stars
21
3 stars7
2 stars15
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unprofessional.
Staff Performance
Certain employees, particularly Chris and Raseel, received high praise for their exceptional service and product knowledge.
Product Quality
Customers appreciated the wide selection of frames and lenses, but there were complaints about receiving damaged or incorrect products.
Appointment Issues
Several customers reported difficulties with scheduling and receiving timely service, leading to frustration.
Overall Experience
While many customers had positive experiences, there were notable instances of dissatisfaction that impacted overall perceptions of the business.
- PKPaul Kerr2 days ago5.0Friendly staff and extremely helpful. My first time buying glasses and they made my experience a positive one. We will definitely be back and highly recommend this to others!!
- SDShradhdha DhareshwarDec 30, 20251.0Worst branch and branch manager, I have ever seen , one who change his behaviour and expression as per costumer, give rude looks, make ugly faces and even staff laugh with them on customer. Everytime I go I regret specifically by the treatment of Manager he even don’t look at ur face, forget smile. All behave as if they are only busy in the world , there is always a way of saying or making customers feel good that they are even happy to wait for hour too, but they make u feel insulted in just 2 mins, than when u talk they don’t listen what ur trying to say , waste of money !!!
- TBTori BellwoodDec 30, 20255.0I had picked out frames a few months ago and decided to wait until my benefits refreshed. I went to a different location and they were able to pull the notes and my prescription within minutes. It was very quick and friendly!
- TDTristan DelaplanteDec 28, 20255.0Went in with a broken pair of glasses and my warranty had expired. Ananov took upon his own time and hands to fix not one but two pairs of glasses that I brought in. Both were repaired in under 5 minutes. Thank you!
- HQHesba QadriDec 15, 20251.0I was disappointed with the service at this location. In the past, I’ve had excellent experiences at other locations, but this visit was very different. The staff was not helpful, did not make me feel welcomed, and took a long time to assist me even after I had selected my glasses. This makes me wonder whether this issue is specific to this location or reflects a change in overall service standards.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Hamilton offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Lime Ridge Mall?
They offer designer brands like Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Brooks Brothers, Michael Kors, and more.
Can I use my insurance for eye exams and eyewear at LensCrafters?
Yes, LensCrafters directly bills most insurance including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters in Hamilton?
You can schedule your eye exam online by visiting their appointment link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0907&storeId=10852
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What are the operating hours for LensCrafters at 999 Upper Wentworth St?
LensCrafters is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:30 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is LensCrafters accessible for customers with mobility needs?
Yes, LensCrafters has a wheelchair accessible entrance.
What nearby places can I visit along with LensCrafters at Lime Ridge Mall?
You can visit nearby places like Sunglass Hut for more eyewear options, Bath & Body Works for beauty products, and Tim Hortons for coffee and snacks, all located in Lime Ridge Mall area.
Are there convenient transit or amenities near LensCrafters in Hamilton?
Nearby amenities include financial services at Tandia Financial Credit Union, automotive assistance at CAA Store, and several dining options such as McDonald's Canada and Mary Brown's, making your visit convenient and enjoyable.
Where can I recharge my electric vehicle nearby when visiting LensCrafters?
The Tesla Supercharger station is nearby, allowing Tesla owners to conveniently recharge their vehicles while shopping or having an eye exam at LensCrafters.