Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
727 reviews
5 stars
678
4 stars
19
3 stars3
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendly, helpful, and professional service, often highlighting individual employees like Yen, Jason, and Gurleen for going above and beyond.
Quick Repairs
Numerous reviews mentioned quick and free repairs for glasses, with many customers appreciating the efficiency and no-charge service for adjustments.
Product Availability
Customers were generally satisfied with the variety of frames and lenses available, noting that the store often had what they needed in stock.
Mixed Experiences
While many reviews were positive, there were some negative experiences reported, particularly regarding communication issues and dissatisfaction with specific orders.
Repeat Customers
Several customers indicated they were repeat visitors, citing consistent positive experiences over the years.
- MAMUHAMMED ASLAMNov 6, 20255.0Had a great experience at LensCrafters! Yen, the optician, was excellent — very professional and explained everything clearly. Great service overall!
- CTChris TrobacherOct 31, 20255.0I lost my glasses and needed new ones fast. I was able to see the optometrist next to the store and got a new pair of glasses within an hour. Amazing service and great staff!
- JJJosieOct 28, 20255.0Yen helped me with my purchase of a new pair of glasses. The customer service was great. She told me about the promotions, allowed me to browse freely and checked in occasionally in case assistance was needed. I was engaged in light conversation as I made my selections and she truly made the experience enjoyable!
- DADavid AlbanoOct 20, 20255.0I went to Lens Crafters in another city and they told me they could no longer get Meta Gen 1s. I was in Guelph so I went to this store to see if they could order the Meta Gen 1s and they had them in stock. Great service, happy and helpful.
- OMOmar Primo MezaOct 18, 20255.0Today my only pair of glasses decided to make my day impossible, but thanks to Trish’s expertise and everyone’s kindness, they’re working again — a quick adjustment made a big difference.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Guelph offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find eyewear from brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Versace, and more at LensCrafters.
Does LensCrafters accept insurance for eye exams and eyewear?
Yes, LensCrafters directs bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada, among others.
Where is the LensCrafters location in Guelph and what are its hours?
LensCrafters is located at 435 Stone Rd West, Unit A5, inside Stone Road Mall in Guelph, ON. It is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' reservation link provided on their website.
What payment methods are accepted at LensCrafters in Guelph?
LensCrafters accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there other optometry services near LensCrafters at Stone Road Mall?
Yes, Stone Road Eye Care and Eye Care Place are nearby optometry providers located close to LensCrafters at Stone Road Mall for additional eye care needs.
What shopping options are available around LensCrafters in Stone Road Mall?
Nearby shopping options include American Eagle Outfitters, Old Navy, Suzy Shier, Laura Canada, Torrid, and HomeSense, offering clothing, fashion accessories, and home goods to complement your visit.
Are there any food options near LensCrafters in the mall?
Yes, The Burger's Priest and Jersey Mike's Subs are nearby eateries where you can grab a meal before or after your eye care visit at LensCrafters.
Is LensCrafters accessible to customers with mobility needs?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.