Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
743 reviews
5 stars
695
4 stars
19
3 stars3
2 stars2
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Gurleen, Yen, and Jason for their exceptional service.
Product Availability
Some customers expressed frustration with the availability of certain frames and the communication regarding their orders, indicating inconsistencies in stock management.
Repair Services
Numerous reviews highlighted the quick and free repair services offered, with many customers appreciating the prompt assistance for fixing glasses.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor experiences, particularly regarding order fulfillment and customer service in specific instances.
- MAMike Ashkewe5 days ago5.0Absolutely outstanding experience at this location. Worked flawlessly with Indigenous affairs and ODSP. TBH best experience i’ve had with Lenscrafters in years
- KLkenzie lonJan 3, 20265.0A very nice place, the women who helped me and my mom was very kind and gave us a very good deal. We will be returning to get my glasses!
- RARohan AggarwalJan 3, 20265.0Great experience. Buying here for the second time. Yen was very helpful and thorough with everything and made sure we were completely satisfied before we made the final purchase. She made sure we were able to submit our invoices to insurance providers accurately and provided great service from start to finish.
- OIOsama IbrahimDec 30, 20255.0It's my second time to buy Glasses from this store. Honestly, exceptional service from start to finish specially the second time. The team was so helpful, kind, professional, and exceed expectations to ensure my satisfaction. Highly recommend for a hassle-free experience!".
- MEMeaghan EvansDec 17, 20252.0Second time shopping here and both left much to be desired. The first time I had to return during the busy Christmas holiday season because the person forgot to take my measurements. Then I called days later to ask if my glasses were in and they said yes -- were they ever planning to tell me? This past time, I was prompted to replace my current glasses with a new pair instead of doing what I wanted which was to replace the lenses because I had been told in the past they didn't make these frames anymore. I was told that they do make the frames and they can replace them for cheaper. Joke's on me, just got a call today that my glasses are in. I arrive and they tell me only one pair is in. Annoying, but okay. Then I got a call this afternoon saying that they don't make those frames anymore and I can go back in to get styled for a new pair. I said that overall my experiences here haven't been great, and that it'd wild to me that these frames have been out of stock for over a year but I was promised a new pair. The associate said she understood but offered nothing. I had to prompt her to offer something to keep me as a customer. $50. After spending nearly $2000 at this location in two years. LOL. I have been a lifelong LensCrafters customer at different locations and it has not been like this. Of course, I have to either return in person or give my credit card number over the phone to get a refund. Would love to keep coming here as the selection is great, but it's not seeming worth it at this point. Waste of time and energy.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Guelph offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find eyewear from brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, Versace, and more at LensCrafters.
Does LensCrafters accept insurance for eye exams and eyewear?
Yes, LensCrafters directs bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada, among others.
Where is the LensCrafters location in Guelph and what are its hours?
LensCrafters is located at 435 Stone Rd West, Unit A5, inside Stone Road Mall in Guelph, ON. It is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' reservation link provided on their website.
What payment methods are accepted at LensCrafters in Guelph?
LensCrafters accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there other optometry services near LensCrafters at Stone Road Mall?
Yes, Stone Road Eye Care and Eye Care Place are nearby optometry providers located close to LensCrafters at Stone Road Mall for additional eye care needs.
What shopping options are available around LensCrafters in Stone Road Mall?
Nearby shopping options include American Eagle Outfitters, Old Navy, Suzy Shier, Laura Canada, Torrid, and HomeSense, offering clothing, fashion accessories, and home goods to complement your visit.
Are there any food options near LensCrafters in the mall?
Yes, The Burger's Priest and Jersey Mike's Subs are nearby eateries where you can grab a meal before or after your eye care visit at LensCrafters.
Is LensCrafters accessible to customers with mobility needs?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.