Connect Hearing Grimsby

Reviews

• ML

  MontrealSkeptic. LBinding

  2 days ago
  5.0
  My father has been relying on the amazing team at Connect Hearing in Grimsby since 2017. I saw that he had every device in his home turned up to 11, and he was having difficulty hearing any conversation, with his hearing aids in. So we made a troubleshooting appointment for the same week. They treated my father with respect and kindness, using his first name throughout the appointment. (Like you would treat a cherished old friend). They repaired one of the hearing aids. Adjusted the sensitivity of both and cleaned his ears. Then they assisted with the paperwork to have new hearing aids ordered under warranty. I had asked my father on our way to the appointment why he did not simply go to the hearing centre in our town, which is 25 minutes away by car. Now I understand why he prefers the trip to Grimsby. People make all the difference in the world. So take this lesson to the bank; if you want people to go out of their way to your business, treat them with kindness and respect while providing superb support. You will earn their loyalty and prosper.
• JB

  Jen B

  3 days ago
  2.0
  I was disappointed with our experience at this hearing aid store. While the staff was friendly, the pricing was objectively higher than other providers in the area, which was frustrating given the limited options presented. Even after asking about different brands and alternatives, we were only shown a single product, making it difficult to feel confident we were getting the best fit for our needs. We also felt pressure in how things were presented, which didn’t sit well with us. Overall, I was hoping for a more transparent, informative, and customer-focused experience.
• LS

  Laura Shaw

  Jun 12, 2024
  5.0
  My Phonak hearing aid charger was broken and thankfully I called Connect Hearing and spoke to Ashley who was able to contact Phonak on my behalf. She also found a replacement charger in stock for my rechargeable hearing aids. I was just thrilled ! I had contacted the company where I had purchased the aids and they said they didn't have a charger in stock and that my charger could not be repaired and that Phonak wasn't making my particular model of charger anymore. I was panicking as without a new charger, I wouldn't be able to use my rechargeable hearing aids and was told I would have had to pay $4000-5000 for new ones. I was not prepared to pay for new ones. I was panicking and was so glad I called Connect Hearing who is listed as a Phonak provider. Ashley's professional customer service attitude and knowledge along with her thoroughness and reassurance has convinced me to be a client of theirs when the time comes for me to purchase new hearing aids ! Thank you Connect Hearing .
• AP

  Andy Parisien

  Mar 4, 2019
  5.0
  I rate Connect Hearing Grimsby with a 10 out of 5. Excellent, friendly customer service provided by Michelle and Alyssa. If your pride has been getting in the way of getting tested for hearing loss, swallow it and regain your hearing quality of life. I put it off for far too long and wouldn't be without my aids now. And, BTW, no-one even notices that I wear them. My wife is particularly happy to be able to return the TV to an acceptable listening volume:)