Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
2,239 reviews
5 stars
2,146
4 stars
61
3 stars2
2 stars2
1 star28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ankita, Carolyn, and Altaf.
Product Quality
Customers expressed satisfaction with the quality of eyeglasses and lenses, highlighting stylish designs and comfort.
Service Issues
Some reviews mentioned unprofessional service and poor communication, particularly regarding order notifications and warranty issues.
Repair Services
The business received positive feedback for quick and efficient repair services, with staff assisting customers promptly.
- VSVandana Sharma2 days ago5.0Love the experience and suggestions for the glasses. Overall experience is great, I would recommend them to all.
- AAAmber4 days ago1.0If I could give this location zero stars, I absolutely would. This is hands down the worst customer service experience I’ve ever had. Due to sheer incompetence, they completely messed up my insurance claim. I was then expected to sit on hold for over an hour to try to fix their mistake. They claimed my order was cancelled it was not. Despite this, the money was still taken from my insurance. I never ordered these glasses, never received them, and now I’m stuck fighting with my insurance company to resolve a mess that should never have happened in the first place. No accountability, no urgency, and no clear answers. At this point it feels borderline fraudulent, or at the very least grossly negligent. I would strongly advise anyone to avoid this location entirely unless you want to waste hours of your time and potentially deal with insurance headaches for products you never received. Absolutely awful experience
- KKKimJan 6, 20265.0BEST customer service! GREAT quality eye wear. Thank you everyone :)
- AUAngela UribeJan 4, 20265.0Great guidance throughout the purchase process and very friendly staff. I would definitely return.
- JSJagwinder SinghDec 29, 20255.0“I had a great experience with Anikta. The eyeglasses are stylish, lightweight, and very comfortable. The lens quality is excellent, and the fitting is perfect. Totally satisfied with the purchase.” Carolyn the manager was amazing. Will be coming back for me wife’s glasses.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Cambridge offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands like Prada, Burberry, and Ray-Ban Meta. They also provide prescription wearable technology and direct bill most insurance plans.
What are the store hours for LensCrafters at Cambridge Centre?
LensCrafters is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Cambridge?
You can schedule an eye exam online via their booking link https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=1909&storeId=10852.
Does LensCrafters in Cambridge accept insurance?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
What payment options are accepted at LensCrafters Cambridge?
LensCrafters accepts American Express, Cash, Check, Discover, Mastercard, and Visa payment options.
Is LensCrafters accessible for customers using wheelchairs?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
Which designer brands are available at the LensCrafters location in Cambridge?
LensCrafters offers designer eyewear brands including Oakley, Brooks Brothers, Ralph Lauren, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Prada, Tiffany & Co., Dolce & Gabbana, and Tory Burch.
What nearby shopping options are available around LensCrafters at Cambridge Centre?
Nearby shopping options include PANDORA Cambridge Centre, Marshalls, Marshalls Canada, SEPHORA, Roots clothing store, and Claire's fashion accessories store, making it convenient to combine your eyewear visit with shopping.
What entertainment options are close to LensCrafters in Cambridge?
Nearby entertainment includes Cineplex, Galaxy Cinemas Cambridge drive-in theater, and the Cambridge Ice Centre skating rink, offering fun activities before or after your eye care visit.
Are there nearby eateries near LensCrafters at Cambridge Centre?
Yes, nearby places to eat include Dairy Queen / Orange Julius and Booster Juice smoothie bars, perfect for refreshments before or after your appointment.