LensCrafters

4.9
2215 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
355 Hespeler Road, Cambridge, ON
N1R 6B3, Canada

Hours

Reviews

4.9
2,215 reviews
5 stars
2,126
4 stars
62
3 stars
2
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and attentive throughout their visits.

Quick Service

Many reviews highlighted the fast service, with several customers receiving their glasses or repairs in a timely manner.

Product Knowledge

Staff demonstrated strong product knowledge, assisting customers in selecting the right frames and lenses based on their needs.

Positive Experiences

Overall, customers reported positive experiences, often mentioning specific staff members who went above and beyond to ensure satisfaction.

Issues with Orders

A few customers experienced issues with their orders, including delays and incorrect specifications, but these were often addressed by management.
  • MA
    Muhammad Asif
    Nov 2, 2025
    5.0
    Altaf was great helping and explaining all details about the prescription glasses, Meta AI glasses and all relevant details
  • JM
    Jamie McIntosh
    Oct 31, 2025
    5.0
    lost the screw in my glasses and got it replaced for free. great service from Alda.
  • MS
    Meet Shah
    Oct 30, 2025
    5.0
    I had my eye exam with Dr. MacDonald today and it went well! After finishing my exam, Amrut and Altaf from the store were very helpful with my sunglass selection and the entire process was smooth!
  • AS
    Arpan Shah
    Oct 25, 2025
    5.0
    I have been to this location for a while and people are very good. Amruth is a very good with customers and have a good touch with people having a sharp memory.
  • AP
    Amy Price
    Oct 14, 2025
    5.0
    I am so grateful for Lenscrafters, who did everything possible to accommodate an emergency appointment for the optometrist, who fit me in within 1 hour of calling, and repaired my broken glasses within 1 day, with my new prescription, on the holiday weekend. Thank you to everyone who helped me!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.