LensCrafters

Reviews

• JF

  Jay Fowler

  Mar 12, 2026
  5.0
  Great experience, Joshua was very kind and helpful, I took forever to decide but he was very patient! They have good deals right now too.
• JS

  Joan De Sousa

  Mar 8, 2026
  1.0
  I visited this place on March 04th, 2026 around 11am. Customer service is deplorable. You can check who was on duty . A South Asian woman and a man who had no time for me. They seemed to be busy with a Customer, but at least raise your head and say goodmorning and have a seat I stood for 20 mins and this guy saw me. It was just to tighten my frames. Bad job and handed to me without cleaning the lens.What happened to this store?
• CS

  Cheyenne Sousa

  Mar 6, 2026
  5.0
  I had an amazing experience at LensCrafters thanks to Sophia. I came in to get a new pair of glasses and was feeling really indecisive, but Sophia was incredibly patient and took the time to show me all the options. She was honest, informative, and made sure I left completely satisfied. Her kindness and professionalism truly stood out, and I really appreciate the patience she had with me to ensure I was happy and content when I left. Highly recommend this location!!
• HS

  Harpreet Soodan

  Mar 4, 2026
  5.0
  They have a wide variety of frames, very good brands, and I found them very economical. Inderjot was very helpful and helped me make an informed decision. She is very patient and explained various lens options to me. Overall, I had a good experience and will recommend it to my family and friends.
• DF

  Deborah Fernandes

  Feb 17, 2026
  1.0
  I purchased my glasses from LensCrafters in Cambridge and also bought the extended warranty because I was told it would cover repairs and give me peace of mind. When I brought my glasses back to be resized, the employee handling them dropped them and scratched the lenses. I was disappointed, but trusted that the issue would be resolved, especially since I had purchased the warranty. After working long hours, I returned to have the scratched lens fixed — damage that occurred while their staff was resizing them. At that point, I was told I would need to pay $25 to replace the lens, despite having purchased the warranty. I was never informed at the time of purchase that I would still be responsible for additional fees, particularly in a situation where the damage was caused by an EMPLOYEE. I specifically purchased the warranty to avoid paying out of pocket for issues like this. Being asked to pay for damage caused in-store is unacceptable. Overall, this was a very disappointing experience, and I would not recommend this LensCrafters location based on the service I received.

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