LensCrafters

4.9
1008 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
900 Maple Avenue, Burlington, ON
L7S 2J8, Canada

Hours

Reviews

4.9
1,008 reviews
5 stars
963
4 stars
18
3 stars
5
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and attentive, with many customers highlighting individual employees for their exceptional service.

Product Quality

Customers appreciated the wide selection of frames and the quality of the eyewear, although some expressed concerns about the pricing compared to online retailers.

Efficiency

Many reviews noted quick service, including fast repairs and efficient handling of orders, contributing to a positive overall experience.

Mixed Experiences

While most feedback was positive, a few customers reported issues with service quality and communication, indicating room for improvement.
  • CC
    Cathy Cochrane
    4 days ago
    5.0
    Jet was knowledgeable , helpful and professional . He assisted with the selection of frames and ordering while ensuring we got the right product due to a significant change in prescription.
  • EM
    Elizabeth Mann
    Jan 2, 2026
    5.0
    Jordan. S was amazing. It was my first time at LensCrafters in 25 years. I had a bad experience at a previous Eyewear Company she reassured me the choice I was making went well with the shape of my face and it was what I was looking for. She told me all my options for my prescription. I definitely will go there again and I strongly recommend LensCrafters.
  • NV
    Nerissa Viloria
    Jan 2, 2026
    5.0
    Jet at LensCrafters at Mapleview was amazing. He was attentive and helpful and gave us his best advice in terms of what to get with our prescription and the frames. We also came in with our twins and he was patient with them and made sure we didn't feel rushed. Would highly recommend working with him when you go there!
  • OS
    Owen Schulze
    Dec 29, 2025
    5.0
    Jet was extremely helpful in the entirety of the process of getting new glasses. Great selection too. I will be back in the future and recommend this location
  • BD
    Bruce Dalgarno
    Dec 29, 2025
    5.0
    Just finished up placing an order for new sunglasses. Jet went above and beyond in making my experience a positive one. Every detail was taken care of, right down to the colour of my glasses case. Great experience and I will be back in the future.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.