Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
993 reviews
5 stars
948
4 stars
18
3 stars5
2 stars5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, helpful, and professional, with many customers highlighting specific employees for their exceptional service.
Product Selection
Customers appreciated the wide variety of stylish frames and lenses available, making it easier to find suitable options.
Repair and Support
Many reviews mentioned quick and efficient repair services for glasses, often provided at no charge, enhancing customer satisfaction.
Mixed Experiences
While most feedback was positive, there were a few instances of poor service and communication issues that left some customers frustrated.
Overall Satisfaction
The majority of customers expressed high satisfaction with their experiences, often recommending the store for eyewear needs.
- BRBrennan RaposoNov 16, 20255.0I generally leave reviews in two situations, when service was exceptionally good, or conversely, exceptionally bad. My recent experience with the staff at LensCrafters Mapleview, was wonderful! I was able to take advantage of several promotions they were offering and ended up getting a pair of prescription eyeglasses and sunglasses for $300 less than what I had been quoted that very same day from another provider. We interacted with 3 staff members throughout our experience and all were super welcoming, provided their honest opinions and at no point did we feel pressured whatsoever. In fact, I was talked out of a more expensive lens option that I was told would provide no additional value. I was quoted 2-3 weeks for both pairs to be completed and they arrived in about 9 days. Pickup couldn’t be easier, they fitted the frames, made some minor adjustments, and off I went. The frames were perfect and the prescription spot on. A lot of eyeglass stores sell you the exact frame that’s on display, that everyone has tried on for who knows how long - but that’s not the case here, we were promised brand new frames and they delivered on that promise. I opted in for the $40 protection plan as I have a toddler and newborn and the plan offered peace of mind! One of the best things was that they applied my insurance on the spot! Which saved time and was super convenient. I only paid the portion outside of insurance that I owed. Will absolutely be back next time! Thank you Mapleview staff!
- RSRandy SparreNov 13, 20251.0So I bought a pair of prescription glasses a few months back, thought they were great (paid well over $600). Recently, an online retailer (EyeBuyDirect) has a Black Friday sale on so I ordered a 'spare' set of glasses off them for $100. I just received the discounted ones in the mail (not even 1 week later) and I was floored that the optical quality (both progressive) blew the LensCrafters ones away (even though I opted for their most expensive option). I'll never go back, sorry. I totally feel like I got duped. I guess they have to pay for the franchise costs, high mall-rent and staffing.
- VMVicki MoonNov 5, 20255.0I had the best experience today from every single person that was part of my service. A++
- MMMaceOct 26, 20255.0Bought 2 glasses from here. The team is so lovely, especially James who is so friendly, helpful and professional. I always enjoy coming to this location!
- PDPat DejongheOct 21, 20255.0I took advantage of their 30 day return policy. I brought back glasses I had purchased and exchanged for ones I like better. Quick and easy. Great customer service. Place to go for glasses. 😁
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Burlington offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Versace, and more.
Does LensCrafters accept insurance?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
What are the store hours for LensCrafters in Burlington?
LensCrafters is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:30 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online through LensCrafters' scheduling link or directly at the store located in Mapleview Shopping Center.
Does LensCrafters provide contact lens fittings?
Yes, LensCrafters offers contact lens fittings and evaluations, which include detailed measurements to find the right lenses for you. An additional fee applies for this service.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby stores can I visit when shopping at LensCrafters in Mapleview Shopping Center?
Nearby stores include Foot Locker, GAP, Michael Kors, Aerie, True Religion, and more, allowing you to enjoy a variety of shopping options before or after your visit to LensCrafters.
Are there dining options near LensCrafters at Mapleview Shopping Center?
Yes, dining options nearby include New York Fries, Refuel Juicery, Sakura Ichiban Express (sushi), Osmow's (Mediterranean), Manchu Wok (Chinese), and Taco Bell Canada.
How can nearby fashion and accessory stores complement my visit to LensCrafters?
You can enjoy a complete style update by visiting nearby fashion stores such as American Eagle Outfitters, Aritzia, Swarovski, Pandora Jewellery, and BonLook alongside your visit to LensCrafters for eyewear needs.