LensCrafters

4.8
2448 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
25 Peel Centre Drive, Brampton, ON
L6T 3R5, Canada

Hours

Reviews

4.8
2,448 reviews
5 stars
2,295
4 stars
71
3 stars
10
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for their friendliness, knowledge, and willingness to help, with specific mentions of employees like Danny, Ekta, and Amrit.

Product Knowledge

Many reviews highlighted the staff's expertise in eyewear, with associates providing detailed information about frames and lenses, ensuring customers made informed choices.

Store Environment

The store was frequently described as clean, modern, and well-organized, contributing to a pleasant shopping experience.

Mixed Experiences

While most feedback was positive, a few customers reported negative experiences, particularly with one employee, indicating inconsistency in service.

Efficiency

Customers appreciated the quick service, with many noting fast turnaround times for glasses and repairs.
  • AS
    azba shaikh
    Nov 12, 2025
    5.0
    I had a great experience thanks to Ekta! She was super helpful, patient, and knowledgeable throughout the process. She took the time to understand exactly what I was looking for and made sure I left completely satisfied. It’s rare to find someone who genuinely cares about their customers the way she does. Highly recommend asking for her if you visit!
  • TK
    Tarandeep kaur
    Nov 11, 2025
    5.0
    Ekta truly made my experience outstanding! Her top-notch service was characterized by her helpfulness, patience, and dedication to finding exactly what I needed. She answered all my questions and took extra steps to ensure I was thrilled with my choice. I highly recommend requesting her assistance when you visit!
  • RR
    Riya Rajput
    Nov 9, 2025
    5.0
    I had an excellent experience working with Taran while purchasing my new glasses. From start to finish, she was incredibly helpful, patient, and knowledgeable. She took the time to explain my options and helped me find the perfect pair of frames that not only look great but also feel comfortable. She also expertise in choosing lenses and understanding my needs really made the whole process smooth and stress-free. I left feeling confident in my choice and truly appreciated their friendly and professional service. Highly recommend!
  • SD
    Sumanpreet kaur dhaliwal
    Nov 5, 2025
    5.0
    I visited LensCrafters and had a great experience. Ekta was very kind and helped me pick the perfect prescription glasses. Really appreciate her help and patience. Thank you
  • SD
    Simran Dhingra
    Oct 31, 2025
    5.0
    Taran was absolutely amazing! She was super friendly, patient, and very knowledgeable. She helped me find the perfect pair of glasses and made sure everything fit comfortably. Her customer service was outstanding — she really went above and beyond to make the experience smooth and enjoyable. I really appreciate her professionalism and kind attitude. Highly recommend asking for Taran if you visit LensCrafters! 👓

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.