LensCrafters

Reviews

• CJ

  Cindi Johnston

  Mar 3, 2026
  5.0
  I had just picked up my new glasses from lens crafter and when I got them home I realized they were scratched. I brought them back and they are putting new lenses at no cost.
• MM

  Mayor McCheese

  Feb 19, 2026
  3.0
  Basic customer service. The 3 stars are for the millions of texts you send and emails for sales.
• AV

  Anandu Venugopal

  Jan 15, 2026
  5.0
  I had a very pleasant visit at Lens Crafters this evening. Basileia provided exceptional service with a warm and professional approach, making the entire process smooth and stress-free. I truly appreciated the care and attention. They also have a great collection of Ray-Ban and Oakley frames. I highly recommend this place.
• SZ

  shah zai

  Jan 11, 2026
  5.0
  10/10 experience Had a awful time at Specsavers trying to purchase glasses. Not a single sales rep would speak to me. Went to lens crafters and had a sales rep speaking with me within 60 seconds of walking in. They assisted with finding a style I liked and were pleasant the entire transaction. They assisted in explaining the features of the lenses, protection plan and even saved me about $300 on the purchase itself. It is great being treated like a human, and will gladly recommend here over the budget brand spec savers any day of the week.
• CD

  C.M. Davidson

  Jan 1, 2026
  1.0
  I have been a customer since 2016.. Each time I get glasses I tell the optician that my measurements have to be done manually (based on the shape of my eye) as the digital measurements are always incorrect, leaving me the frustration and inconvenience of having to have the glasses remade each time. I told the optician again when I ordered glasses 19 December 25, and again was told digital measurements are the most accurate, so manual measurements were not taken. As expected, the progressives I received were incorrect both in distance and for reading. The optician was argumentative, even laughing at the situation. She told me I just needed a new prescription (the “old” prescription was from 19 December 2025, the same day I ordered the glasses!). She had the prescription in front of her and kept arguing that the computer wasn’t wrong, so the glasses couldn’t be remade. My husband and I kept telling her to do manual measurements. She took the glasses back into the lab and came back with red ink on the lenses and said the measurements were accurate, but did not actually let me put the glasses back on to verify the accuracy of the measurements. I was ridiculed to the point I was irate, just trying to get the optician to listen to me. Not only was she rude and inept, and refused to do manual measurements, her only solution was to refund me and lose me as a customer. What makes matters worse — Lenscrafters settled a class action lawsuit in the US in 2023 for misrepresenting the accuracy of their accu-fit digital measurement system — yet the opticians in the Belleville store blatantly lie and tell customers they have never heard of anyone having issues with glasses made from digital measurements.

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