Heart Hospital at Saint Francis

Reviews

• KJ

  K J

  Apr 3, 2026
  1.0
  I had a heart catheterization with a balloon stent placed at Saint Francis, and it was one of the worst medical experiences I’ve ever had. To begin with, the doctor was about 30 minutes late to start my procedure. My mom and fiancé were told the procedure would take about an hour, but they were left waiting for over two hours with absolutely no updates. That lack of communication alone caused unnecessary stress for my family. During the procedure, I was given Benadryl and fentanyl for anxiety and pain. Unfortunately, neither helped—fentanyl actually made me feel irritated, and the Benadryl did nothing to calm me. I ended up having three panic attacks during the procedure. Instead of receiving support, I was repeatedly told “just give me 5 more minutes,” which turned into 20–30 minutes each time. I felt unheard and unsupported the entire time. Because I am allergic to Versed (which is commonly used for sedation), I was fully aware of everything happening—and I could feel far more than I expected during the procedure. There was no effort made to help me stay calm, and at times the nurses and techs were talking about unrelated personal topics instead of focusing on patient care. I genuinely felt like I was going to die from what I was experiencing. After the procedure, I was taken to recovery in severe pain. I could barely think straight, and while I was clearly distressed, I was given multiple medications that only made me feel more irritable instead of helping the pain. When it came time to get up and walk, my fiancé tried to help me because I was in so much pain. A charge nurse questioned why he was helping and told me to get up on my own since I “normally do at home.” I was forced to get out of bed by myself despite being in significant pain, which felt dismissive and uncaring. Since being discharged, I have continued to experience pain. Two days later, I called and messaged through my chart, only to be told a nurse would call me back. No one did. I called again near closing time and still could not reach anyone. Now I’m left waiting through the weekend, worried about possible complications like a blood clot, with no guidance or support. Overall, I feel completely abandoned by this hospital. My pain and mental health were not taken seriously, and I was treated as if I were overreacting rather than going through a traumatic medical experience. I am genuinely traumatized by how I was treated.
• PC

  Paul Cagle

  Dec 14, 2025
  5.0
  Good staff. In and out.
• DP

  Diana Pearson

  Dec 9, 2025
  2.0
  The wait is long here to get a heart monitor on. I’ve been here one hour & still waiting.
• ML

  Michael Lyon

  Nov 17, 2025
  2.0
  Not thrilled with the appointments as of late. Why bother scheduling appointments if your staff can't follow them?? I've been sitting in my exam room for over 30 minutes past my appointment time. But yet, if I'm more than 5 minutes late, I get billed and they'll cancel/reschedule me? That's some serious bs. Insurance and patients need to hold these doctors accountable in situations like this.
• NN

  Nikolay

  Apr 13, 2023
  5.0
  I thankful to this Hospital and doctors and nurses for their work. My dad had a heart bypass surgery here yesterday. everything went well. It's hard to recover, it hurts a lot in the chest area, but we hope everything will be fine. Thank you very much!