I visited Warren Clinic Urgent Care at the Springer location after being injured at work and requiring stitches. While the doctor who actually performed my stitches was exceptional and did a great job, unfortunately the rest of the experience was extremely disappointing.
When I arrived, I had significant bleeding and blood on my clothing, yet no one offered assistance to help clean up or ensure I was okay beyond the stitching itself. After receiving six stitches, I was told I needed a medical boot, but was informed they didn’t have any available. Instead, I was given crutches and sent on my way — despite the fact that I had my five-month-old baby with me and needed to carry my child.
I was not provided with any gauze, cleaning supplies, or wound care instructions to maintain the stitches at home. No one informed me that prescriptions had been sent in, what medications were prescribed, or where they were sent. The next day, my prescription still had not been sent to the pharmacy, forcing me to call the clinic. I was told it would be resent, yet it still had not been received.
As a patient leaving with stitches, basic wound care supplies, clear instructions, and follow-through on prescriptions should be standard. Instead, I had to go out the next day with my children to buy supplies just to care for my wound.
Again, I want to acknowledge that the doctor who performed the stitches was excellent. However, the overall patient care, communication, and support from the rest of the staff was very disappointing and made an already stressful situation even harder.