All Saints Home Medical Equipment - Yale Office

Reviews

• CH

  Carrie Hopper

  Feb 29, 2024
  5.0
  I went today to get set up for a with CPAP. I was told by the other location that buying a refurbished CPAP would be more affordable for me and that insurance would cover all the tubing, masks, etc. When I arrived, Shyenne greeted me and got me checked in right away. Julia, the Respiratory Therapist, came and got me and patiently showed me all the parts, steps, and how to use and clean the machine. She allowed me to try on several different styles of masks to find one that was most comfortable. Then she turned on the machine to give me an idea what it will feel like with the air while trying to fall asleep. It’s definitely going to be quite the adjustment getting used to all that, but I’m eager to try and finally feel better. I had a lot of questions and she patiently helped talk me through all of them. When it was time to check out and pay, Shyenne at the front informed me that I had to pay for the $375 machine AND all the necessary equipment today because I hadn’t met my deductible yet. Being a single mom and a teacher that’s been struggling for months and thinking I was going in there paying $375 total and insurance would take care of the rest and bill me later, I was shocked, stressed, and devastated and I immediately started crying right there in the office. Those two ladies were so patient and understanding with me and were just a HUGE blessing to me. They didn’t make me feel ridiculous for breaking down in the middle of their office, they just walked me through several options until we found one that would work for me. I was truly blessed and just blown away by the compassion and care of these two ladies. Such a great experience at this location and with Julia and Shyenne! ❤️
• LS

  Linda Smith

  Jan 15, 2022
  1.0
  I'm not sure when I received my concentrator from All Saints, but it was probably well over ten years ago. A few months ago it seemed not to function properly and I called them to ask how to clean the filter. They informed me that they had to open the machine to change filters and made an appointment. On the day of the appointment a gentleman called me to reschedule the date (after I rescheduled my calendar be at home). When the second date rolled around, I received yet another call to postpone the appointment. I foolishly accepted. No one called or showed for that appointment. I'll move to another company, but I predict that they will retrieve their equipment right away because I intend to tell them that they don't have 3 MORE strikes.
• DS

  Dan Shissler

  Nov 16, 2021
  5.0
  I came in on our travels and stopped for supplies. Even though I wasn't a member, they took care of me.
• JO

  Joseph Okapal

  Sep 14, 2018
  1.0
  DO NOT USE THIS COMPANY. Four ohone calls having to leave a message each time with a promise to call me back; they did not I called them every other day for two weeks. They finally brought me a wheelchair that the driver could not get through my front door. I have limited mobility so I asked the driver to put the wheelchair in my bathroom, again he could not get it through the door. I refused delivery! I called my ins. Company and talk to Stephanie and she approvrd a smaller chair. All saints refused to provide a smaller chair. I will be filling a complaint with the licencing commission this week.