LensCrafters

4.9
412 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
247 Main Street, Westlake, OH
44145, United States

Hours

Reviews

4.9
412 reviews
5 stars
401
4 stars
3
3 stars
0
2 stars
0
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Ben, Ashley, and Nils, received high praise for their friendliness, helpfulness, and professionalism, making the shopping experience enjoyable for many customers.

Product Knowledge

Customers appreciated the staff's expertise in guiding them through frame selections and insurance options, ensuring they received the best deals.

Mixed Experiences

While many reviews highlighted positive experiences, some customers reported issues with hidden fees and poor service during specific visits, indicating inconsistency in customer care.

Store Environment

The store was described as pleasant and well-organized, contributing to a positive shopping atmosphere.

Eye Exam Services

The optometrists were noted for their thoroughness and ability to make patients feel comfortable during eye exams.
  • HM
    Hernan Marcos
    6 days ago
    5.0
    Great experience, arrived for help fixing a frame and Zachary was extremely helpful and courteous, fixed it right away!
  • DM
    Dennis Mroz
    Nov 16, 2025
    5.0
    Ben did a great job! I knew what I was looking for and he gave me some options, I made my decision, and wrapped things up quickly! I look forward to receiving and wearing my new glasses soon!
  • MR
    Mary Survey Ryan
    Nov 15, 2025
    5.0
    Ben was very knowledgeable and helped me find the perfect pair of stylish frames that fit my face quite well!
  • MD
    Megan Denti
    Oct 26, 2025
    5.0
    I have been in numerous time this year and have always had a great experience. Ben, Ashley, and Heather have all been helpful, patient, and kind. I am super indecisive and picky about glasses and they give honest feedback as I try on a gazillion pairs in the store. They also do a great job at pricing things out and ensuring that I am getting the best deal possible whether that is with my insurance or any promotions that they have going on. Definitely recommend this LensCrafters location for all of your glasses needs!!
  • KS
    Kyle Saller
    Oct 26, 2025
    5.0
    Just finished up another visit to the Crocker Park store - Ben, Ashley, and Heather are so amazing and engaging. Thanks for making it another wonderful experience. I’ve been into the store three times this year, and along with my wife, I think we’ve purchased six pairs of prescription glasses & sunglasses. On every visit they’ve all been so helpful and friendly and it’s made the shopping, fitting, buying process easy and enjoyable. Shout out to Ben and Ashley for putting up with our indecisiveness and for lending support by offering helpful feedback to our questions. Also shout out to this team for always making sure we are getting the best deals, and for helping us carefully navigate our insurance plan to maximally benefit us. Meg and I really appreciate you guys and we will be back soon for our next pair. Night and day difference compared to the other eyewear place down the street. -Kyle S.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.