Westerville Smiles

Reviews

• KC

  Kristopher Currington

  Feb 13, 2026
  5.0
  This is the best dentist office ever. The girls at the desk were super nice and even helped jump my car when my battery died. Dr. Dan explained everything they were super fast and thorough. Genuinely had a good experience at the dentist office for the first time ever in my life. Shout out the secretary girl who let me use her jumper cables and helped jump my car. They even broke down the whole root canal process for me to understand. Appreciate Westerville smiles
• WW

  Weston Williams

  Feb 13, 2026
  1.0
  I don't know how this place has 4 stars with all of the bad experiences. I was going to book here and stopped after reading the third review of someone having an unnecessary procedure performed, do better.
• SM

  sally madge

  Feb 12, 2026
  5.0
  I have been coming here for a few years now and I have always had a great experience! with every staff member I have interacted with they are kind, and genuinely listen. I also feel like they have been really honest and only treated things when necessary! I always have felt comfortable and understood. 100% recommend!
• RS

  Robert Shield

  Jan 22, 2026
  1.0
  Came here because of the high reviews but I decided I will not be back because of my experiences BEFORE I was sent a bill. So I had to visit an emergency dentist for a tooth extraction. They took X-rays, pulled the tooth, etc. About 4 days later I was still in pain and since I was concerned (and needed to start seeing a dentist again anyway) I decided to schedule an appointment here. The sign in sheet did not have any spaces to have records from a past dentist forwarded over. So how are you supposed to know to have them reach out for dental records BEFORE proceeding with treatment? Anyways. I’m brought back and immediately pushed through the process and instructed to take x-rays of my teeth. I then sit, the dentist comes over, I tell him why I’m in and he immediately jumps to telling me about all the dental work I’ll need to have done unrelated to the actual reason I came in. When I prompted him to take a look at the extraction site (I’m fearing dry socket at this point) he just glazes over it and goes “yeah it’s fine”. I’m given a steroid for the pain and sent on my way. So I wasn’t really jazzed about the provided care because instead of addressing the main reason I came in, the dentist was pushy and began trying to get me to schedule $3K worth of dental work. I had already decided off this experience that I wouldn’t be back and today I am sent a $100+ bill for the x-rays. Upon asking their billing department why it wasn’t covered they said it was because my insurance covered the first set of X-rays at the emergency dentist but not the x-rays they took. I asked if I had forwarded over the first set of x-rays would that have been sufficient to which they agreed. However NO WHERE in this process was I given the opportunity or chance to deny care before having records sent over, provide contact info for a past dental office to send records over, or informed “hey you should forward over past dental records to avoid paying out of pocket”. This place totally took advantage of patient ignorance and I definitely won’t be back due to their quality of care as well as shady billing practices. I recommend anyone coming here to ask BEFORE ANY SERVICES “before you do this, if I have a record of it can I just have that emailed over?” Because you have to protect yourself from these people because they certainly won’t look out for you.
• JS

  Justin Smith

  Jan 12, 2026
  1.0
  In February 2025 I went to Westerville Smiles after chipping a maxillary left posterior molar (upper left back molar). They fit me in the same day—credit where it’s due. I purchased their in‑house membership plan, had a panoramic radiograph and bitewings taken, and was told I had four interproximal cavities that were “well into the dentin.” Nothing was visibly cavitated to the naked eye; I was told the decay was between the teeth and therefore not something you can see without radiographs. I trusted the diagnosis and agreed to treat three of the four teeth that day. For the chipped molar, Dr. Moe recommended extraction or root canal therapy. I chose extraction. During the procedure, the extraction site communicated with my maxillary sinus: when an antiseptic/irrigant was placed, it entered my sinus and drained down my throat. It was a very unpleasant, alarming experience. The office stated this can happen, packed the socket with a resorbable material and sutured it. The sutures opened that night. Fortunately, the site healed over the next couple of weeks, but the complication felt minimized rather than clearly explained. My bigger concern is what happened with one of the restorations placed that day. Dr. Moe prepared the tooth and a team member restored it with a bulk‑fill composite. No liner/base (for example, a glass ionomer or RMGI liner) was placed prior to the composite despite the preparation being described as deep. It was filled and cured in one quick process. I developed immediate, severe postoperative sensitivity that escalated over the following two weeks to the point I couldn’t sleep. I emailed the office in detail asking for guidance and never received a response. The pain eventually resolved after about a month, but it was a brutal month. About six months later, routine daily flossing pulled that same filling loose. I called, came in, and they took new radiographs and performed my six‑month cleaning (part of the plan). I was again told I had additional cavities that needed to be filled and that the failed restoration needed to be replaced. They would not repair the failed filling that day and wanted me to schedule another visit. At checkout I was told I needed to pay before scheduling, and they initially attempted to charge me to replace the restoration that failed. Only after I disputed it did Dr. Moe agree to redo it at no charge. Given the expanding treatment plan and the failed filling, I requested copies of my radiographs for outside review. I was charged a $25 records release fee and initially sent low‑resolution JPG images that were not suitable for diagnostic review; after following up, I received the original image files. I shared the pre‑treatment radiographs with two independent dentists (one is my cousin, a practicing dentist in California; the other is an unrelated dentist I paid for an unbiased assessment). Both stated the original films did not demonstrate dentinal caries requiring operative treatment, and that any potential demineralization present was early and manageable non‑operatively with prevention/remineralization. I understand caries diagnosis involves clinical judgment and radiographs are only part of the picture. Still, being told I had multiple dentinal cavities requiring irreversible drilling, then having two independent reviews disagree so strongly, left me seriously concerned about over‑diagnosis and overtreatment. Between the sinus complication, the month of severe sensitivity, the premature restoration failure, the lack of responsive follow‑up, and the billing friction, I won’t be returning. If you choose this office, I strongly recommend requesting your original radiographs/records and getting a second opinion before consenting to irreversible treatment. One last thing I'll add here -- do with this what you will... I noticed they've asked their own staff to leave reviews for them on Google. The women in the front office I've corresponded with via email have also posted positive reviews here on their Google profile. So you cannot trust their positive Google reviews.