Planet Fitness

Reviews

• KW

  Kyle Wiehoff

  Nov 9, 2025
  5.0
  I used to hit all the popular gyms, even Westside Barbell 30 years ago when Matt Dimel was there. I'm 53 now, and PF is played back, and tbh doesn't affect my ego at all. I focus on mobility now, and my youngest son goes with me. It's great bonding experience, and you don't have to be distracted by high aggression lifters. I used to be one, and now I'm just trying to live as healthy as I can, and PF is perfect for that.
• BS

  Blake School

  Oct 6, 2025
  1.0
  DO NOT SIGN UP. Planet Fitness is a Scam I am beyond frustrated with the terrible customer service and shady business practices at Planet Fitness. I called to cancel my membership and was told I couldn’t do it over the phone. I had to either come in person or do it online. Since I couldn’t get there in person as I moved away from my club, I had no choice but to cancel online. The kicker? I called four days after the 1st of the month, only to find out they had just charged me the $50 annual fee on the first, a fee I will not use as I no longer wish to be a member. Given it is 4 days after the charge, I thought it was reasonable to ask for a refund. I explained that I had no intention of continuing my membership and requested a refund for the annual fee I wasn’t going to use. They said they’d “talk to their manager”. I never heard back. I contacted corporate (as they told me to do), and corporate’s only response was to call the club directly for a refund. Full circle. Called again and was essentially told “that’s just how it is.” So let me get this straight: I can’t cancel by phone, I can’t get a refund for a fee I didn’t know was coming, corporate won’t help, and the local club couldn’t care less. You’re charging me for a year I won’t use, after I cancelled, and you call this a “Judgement Free Zone”? The only thing getting judged here is how little Planet Fitness values its members once they try to leave. Planet Fitness just took my money and ran. No accountability, no empathy, no help. Just a revolving door of “not my problem.” This is theft with a smile. I’ll never recommend this gym to anyone. ***response to Planet Fitness** It’s hard to take the claim that customer service is a priority seriously when a reasonable request like mine is completely ignored. Keeping someone’s annual fee because their cancellation came just four days after an arbitrary deadline, especially after I clearly stated my intention to cancel, is unfair and feels like withholding money unjustly. This strict policy, with no room for understanding or flexibility, shows how little Planet Fitness values members once they want to leave. Simply telling me to reach out to the club again without offering any real solution isn’t customer service, it’s passing the buck. I hope Planet Fitness will reconsider how it handles situations like this and start showing more accountability and respect for its members. This kind of approach doesn’t build trust or loyalty, and it's honestly disrespectful.
• MR

  Maranda Ramos

  Aug 31, 2025
  3.0
  I find the location of this gym in the building itself amazing. Way too much cardio equipment, not enough dumbbells and weight benches . I don’t think with a building this scale there should be 300 elliptical machines….. I shouldn’t have to wait in line for a squat rack or a bench or lifting equipment…
• AH

  Aubrey Holt

  Aug 21, 2025
  4.0
  Good and clean overall, but always have no paper towels in the holders & employees just playing on phones
• BY

  Bianca Young

  Jun 28, 2025
  5.0
  Good location friendly front desk staff

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